Yours Elegantly

I needed a pashmina shawl in a rush for a last minute wedding event, and found just what I was looking for at Yours ElegantlyI contacted the business and spoke with Shere, requesting her to rush my orderI bought two pashminas, and received them within a couple of days of my purchaseI was very grateful for the fast shipping, and for the wonderful customer serviceI also loved the pashminas ! The beautiful silver one looked beautiful, and indeed complemented my black dress very elegantlyI highly recommend Yours Elegantly for their beautiful, quality product, and great service, and will sure shop at their store again myself

RE: We have Merchant Policies in place so we can function efficiently as a business and treat all our customers equally and fairlyThis customer was told that since she was beyond the days return period she could do an exchangeIn fact her request was for an exchange which she changed to a returnHad she been within the return period we would have gladly allowed it We even went a step further to say we could keep the $for the shawl on account so she can buy anything site wide for that amount when she is ready to make that purchaseCustomer was insistent on a credit back to her card with a total disregard to our merchant policies We are well known with our customers in being a caring business and go out of our way in case of emergencies to accommodate the customerIn this situation with the customer just not caring to follow our merchant policies we felt we could not justify an exception Regards, Shere N Yours Elegantly Lillinonah Ridge DriveNew Milford, CT Tel : (860) Email: [email protected]

Doing business with this company was a pleasure I needed two scarves in a hurry for an event I was attending and Shere made certain they arrived on time I am very happy with the scarves and have just ordered from them again

This company was such a pleasure to work with from beginning to endFrom the moment I ordered I had personalized emails sent to me as well as phone calls from Shere at this companyI was concerned I would not have this shawl in time for an event I needed it forShe contacted me and told me she will make sure I have it and tracked it for me to make sure it got to me for the event and it didBeautiful quality merchandise as well got compliments on it all nightBetween the service and quality of merchandise you would not be sorry dealing with this companyI recommend them highlyAll businesses should be this wayThank you Shere again for everything***

Online orders are received by us once the order comes through with paymentThen it goes to the warehouse for processing We have thousands of shawls and sometimes in a rare instance the item is sold out but we have ability to get restock and ship it to customer in the time period they requestedWe generally get restocks on items very fastThis customer chose free shipping which is up to business days however her event seemed to be earlier for which she wanted the shawlTypically such customers choose the 4-business days option We informed the customer the shawl was sold out and restock was delayed so we could help her choose a substitute that we can ship right away as we have so many comparable shawls - we generally don't take an extra amount if the customer chooses a slightly more expensive item as a substituteOur past few customers in last years who chose a substitute have been thrilled and thankfulIn this instance since customer's event was earlier we understood her predicamentThe order was sent to accounting for a credit to her card since she did not want a substituteFull credit was posted to her card We strive to please and hope to avoid such a situation in the futureWe appreciate the feedbackWe apologize profusely for any inconvenience caused to her.RegardsShereYE

I received my order today from Yours Elegantly; everything is just beautiful!
Thank you,
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Complaint: ***
I am rejecting this response because: as of yet my payment has not been put back into my account
Sincerely,
*** ***

I purchased two shawls form this business I spent a lot of time talking with the owner about what I was looking for, as well as why I was purchasing a shawl It was for a friend who is soon-the Mother-of-the-Bride The owner understood that I would be returning one or both shawls if they didn't go with my friend's dress, and that I needed to do so within days to get a refund (I even sent her a link to see my friend's dress.) I called today and found out that the more expensive shawl I purchased was considered a custom order and, therefore, not returnable! I was told, too, that it said this clearly on my invoice (I am now going to go look at the invoice mailed with the shawl) At no time did the owner tell me this when we spoke by phone And, to add insult to injury, she is the one who promoted my purchasing this shawl that is not returnable My experience makes me question the honesty of the people involved in this business I certainly will not purchase anything from them again, and I would like to warn other potential buyers "beware"!

I found Yours Elegantly while scouring the Internet looking for a specific shawl and they had exactly what I was looking for so I ordered it immediately Unfortunately, the next day I received a call that the shawl I wanted was out of stock, but the folks at Yours understood how disappointed I was and went out of their way to try to come up with another suitable alternative They cared enough to ask me questions about the specific color I was trying to match and what other accessories I intended to wear with the outfit, etcand lo and behold, they came up with an alternative which wound up being even a better choice than my first selection On top of that, they offered to give the new significantly ore expensive shawl at the same price as the one I had originally ordered You can't get much better Customer Service with an eye towards Customer Satisfaction than that !!! Thanks Ladies at Yours Elegantly and I would not hesitate to recommend yoy to friends and family

I love the pashmina shawlsOne black and another whiteVery nice quality and I would recommend them to anyone seeking a pashminaThey also sent a pair of pearl earrings, nice touch

Just to say it seems that the shawl that I received is very lovely and after consulting with my friends I am happyBeautiful online store and I will recommend you to my friendsBest
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The ladies of Yours Elegantly are very kind and know that customer service is very importantThe shawls that I ordered arrived in the specified amount of time (and with little gifts) and were all lovely! They were purchased for a bridal party, attendants and the bride and the mother and grandmothers of the brideWe were all very glad to have them!

I just wanted to let you know that I met with Katie this morning and she brought one of the pashminas that has just arrived. It is gorgeous! I am so happy! Thank you very much for working with me!

Sincerely,
Leslie Fleming

Hi,

Thank you for sending me my order so fast. Everything was absolutely perfect and I am very pleased with the blouses. I plan to order some more soon and I will highly recommend you among my friends. Thank you so much for the bracelet (bangle) that you sent me.

Regards,
Claire Bellerose

I just wanted to express how impressed I am with the personal touch you guys have shown me…when I first sent the original email I did not expect a reply….thank you for offering a "personal touch" in a society where we have the opposite -- "impersonal".

Thank you! Betsy FL

Thank you for the scarf. It’s perfect! And thank you for the earring gift!

Best, Rose CA

I just received my order. The shawl and pashmina are beautiful. They look so much more expensive. Perfect for me to have for my son’s wedding. Also, thank you for the pearl earrings. What a nice surprise.

Patricia Chandler

Recent bad experience. Item looked nothing like the very small swatch (which could not be enlarged) on the website. It was supposed to be solid grey, but there was no discernible grey in it, instead there were multicolored stripes. I though they had sent the wrong item, and when I called I was told that they sent my substitute order as I agreed to, and then the person I was talking to hung up on me! The item I received is useless as it does not go at all with the dress I needed it for. No more buying from internet banner ads for me! Amazon it is!

I was extremely happy with the Black Fashion Flower Embellishment shawl with black sequins which I purchased online. It is much superior to the ones I saw in the department stores. The shawl was priced very reasonably and looks elegant. It arrived shortly after I made the purchase. I would definitely order from this company again.

Online orders are received by us once the order comes through with payment. Then it goes to the warehouse for processing.  We have thousands of shawls and sometimes in a rare instance the item is sold out but we have ability to get restock and ship it to customer in the time period they...

requested. We generally get restocks on items very fast. This customer chose free shipping which is up to 14 business days however her event seemed to be earlier for which she wanted the shawl. Typically such customers choose the 4-7 business days option.  We informed the customer the shawl was sold out and restock was delayed so we could help her choose a substitute that we can ship right away as we have so many comparable shawls - we generally don't take an extra amount if the customer chooses a slightly more expensive item as a substitute. Our past few customers in last 10 years who chose a substitute have been thrilled and thankful. In this instance since customer's event was earlier we understood her predicament. The order was sent to accounting for a credit to her card since she did not want a substitute. Full credit was posted to her card.  We strive to please and hope to avoid such a situation in the future. We appreciate the feedback. We apologize profusely for any inconvenience caused to her.RegardsShereYE