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Yousef Trading Corp

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The following is a letter of acceptance and settlement in this case [redacted] opted to go thru [redacted] Arbitration and also the [redacted] office in addition to the complaint he filed with the Revdex.com The letter below outlines the process and final settlement accepted by Mr***.Mr [redacted] felt he was entitled to an amount far above the amount of restitution he was owedAs per company policy and standard practice, we (Ace Relocation Systems, Inc.) hired an independent third-party repair company to survey the damage and provide an estimateThe original estimate, including Mr***'s mattress, came to $1, We offered that amount plus an additional $goodwill to settle this matter amicably An important aspect of this case, as alluded to prior, is that Mr*** sent an email to our Claims Representative, [redacted] , stating: “I know you have people to answer to and I am going to make a1time offer to get this off your books and out of your hair $10,Non-Negotiable and this thing goes away." (A copy of that email can be provided upon request.) As we see customers like this from time to time, it is of our opinion that [redacted] was trying to gain a monetary windfall from us; purely at our expense As we are with each and every one of our customers who has a claim, we are happy to pay him the full amount that is due to him for repairs, or for replacement if repair is not an option.A final facet of this case is that Mr [redacted] had filed for arbitration with [redacted] on March 23, *** carries our interstate authority and this move falls under their purview since it crossed state linesThe process, which typically takes 30-days, was completed very quicklyMr [redacted] settled for approximately $3,Still higher than what we assessed the repair and/or replacement figure, but we were happy to resolve the issue with this customer and move on.Thank you, [redacted] General Manager, Phoenix BranchAce Relocation Systems

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