Sign in

Youth Serum

PO Box 35530, Saint Petersburg, Florida, United States, 33705-0509

Sharing is caring! Have something to share about Youth Serum? Use RevDex to write a review

Youth Serum Reviews (%countItem)

This company falsely advertises their product and then forces a monthly membership program that was not stated up front. Can't resolve through them.
I ordered their product which once I ordered one item a second one was automatically forced. I could not back out or refuse 2nd product. Then a month later I get a fee of $89.96 charged to my bank which I am disputing. They sent information to my bank for a different product and terms and conditions for the other product. I also tried to call their customer service to solve issue and they hung up on me stating I must do a 3 way call with my bank. My bank does not do this. I do not order anything that is a membership and never agreed to this. They are fraudulently advertising their product using the same guy all the other products are using and then stating a monthly membership after the fact. No email was sent to me stating a charge would be sent to my bank as they state. This product is a scam!!! They are using false advertising and then forcing an unauthorized charge to people without letting them know in advance that this is going to happen. This company is using many different names and supposedly are registered in Salt Lake City. UT but are registered with the Revdex.com elsewhere.

Desired Outcome

I want the fee of $89.96 refunded to me.

Youth Serum Response • Feb 16, 2018

To: Revdex.com

Thank you for mediating this consumer complaint from our customer, Case Number: XXXXXXXX. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.

According to our records, the customer ordered our face cream and eye serum on a 14 day trial basis back on 12/09/2017 and paid the shipping and handling fees of $5.95 and $4.95. The trial expired on 12/26/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original order of eye serum in the amount of $89.95. We also attempted to charge $87.35 for the face cream but the charge was declined.

Unfortunately on 01/04/2018 the customer's account was flagged as a chargeback due to the customer filing a dispute with their financial institution, in which their financial institution has ruled the dispute in our favor. At this time we are unable to provide the customer with a refund, we appreciate your understanding.

Customer Response • Feb 19, 2018

(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their response because it was not stated up front that this was for a trial period. The information they sent my bank was for a different product and for a different program. When I ordered the Youth Serum (eye serum) once you select this product you are forced to buy the moisturizer. You can not reject the 2nd product, and you can't back out of what you have already done. Also their advertising shows the same guy with bags under his eyes as other products. Since I know this product does not work I know they copied the ad from a different product. This is 100 % false advertising. If they want the unused portion of their product back I am more than happy to send it to them. The only thing that will satisfy my complaint is a refund of the $89.95 that was charged to my account. This amount is also different than the amount that was sent to my bank with the false documentation for the other product.

Youth Serum Response • Feb 27, 2018

As previously stated, on 01/04/2018 the customer's account was flagged as a chargeback due to the customer filing a dispute with their financial institution, therefore we are unable to provide refunds to our customer.

I ordered two products from a pop up ad on my iPad. The two products were supposed to be free samples and I was only to pay the shipping charges. When my MasterCard statement came not only were the shipping charges on there but the cost for the two products which were $89.95 and $87.35. When I called to complain they also told me that I had signed up To receive these products monthly. I believe I've been scammed.
Product_Or_Service: Re Youth Serum/ re Youth Cream

Desired Outcome

Refund I feel I should only be charged for shipping charges of $4.95 and $5.95. I would like a credit on my MasterCard for $89.95 and $87.35. I also do not want their product sent to me monthly.

Youth Serum Response • Jan 17, 2018

To: ***

Thank you for mediating this consumer complaint from our customer, Case Number: XXXXXXXX. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.
According to our records, the customer ordered our face cream and eye serum on a 17 day trial basis back 12/03/2017 and paid the shipping and handling fees of $5.95 and $4.95. The trial expired on 12/20/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 12/20/2017: $89.95 for the eye serum and $87.35 for the face cream.
The customer contacted our Customer Service on 12/30/2017 and requested refunds. We immediately cancelled their subscription and processed a 35% refund for each product: $31.48 for the eye serum and $30.57 for the face cream. Unfortunately on 01/05/2018 the customer's account was flagged as a chargeback due to the customer filing a dispute with their financial institution, in which their financial institution has ruled the dispute in our favor. At this time we are unable to provide the customer with additional refunds, we appreciate your understanding.

Customer Response • Jan 18, 2018

(The consumer indicated he/she DID NOT accept the response from the business.)
Not only was I not informed of the total cost of these two products but after my complaint, and they offered 35% refund, I still have not received any refund back from them.

Youth Serum Response • Jan 22, 2018

As previously stated, on 12/30/2018 we cancelled the customer's subscription and processed a 35% refund for each product: $31.48 for the eye serum and $30.57 for the face cream. Then on 01/05/2018 the customer's account was flagged as a chargeback due to the dispute the customer filed through their financial institution. We are unable to provide refunds due to the dispute the customer filed, thank you

Check fields!

Write a review of Youth Serum

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by adding a photo

Youth Serum Rating

Overall satisfaction rating

Address: PO Box 35530, Saint Petersburg, Florida, United States, 33705-0509

Phone:

Show more...

Web:

www.trybellagocream.com

This site can’t be reached

Shady, yet now dead: once upon a time this website was reported to be associated with Youth Serum, but after several inspections we’ve come to the conclusion that this domain is no longer active.


This website was reported to be associated with Youth Serum.




Add contact information for Youth Serum

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated