YP City Media

March 12th 2018Case File # [redacted] Re: [redacted] *** [redacted] ,We have been notified of a complaint issued to the Revdex.com on behalf of [redacted] ***, who represents [redacted] According to our notes and documentation, an authorized purchaser (manager), *** ***, willingly accepted to participate in our offered servicesAccording to the recording which is issued by a well established and reputable 3rd party audio digital monitoring service, she clearly states to have authorization to consider and accept our online advertising and website services for the price listed on the invoiceIn the complaint, it is stated that we would not offer an explanation of our services, our sales agents are trained to fully explain all listings, smart listings and website services we provide before any invoice is sent out - services are rendered only when the client explicitly agrees, and is made aware of all costs associated with services provided.It is our goal to ensure that each customer has a positive experience and receive the utmost attention and respect, as for any rudeness the client may have experienced we would like to apologize wholeheartedly, we are committed to delivering a standard of service to each and every customer.Therefore, we have immediately cancelled the account and we have also removed all business information files in order to disengage any further solicitationYP City Media aims to please all its clientsWe have a non aggravation policy regarding unhappy clientsWe offer 100% customer satisfaction, even if it means cancelling agreements we were in our right to proceed uponWe have a tremendous business relationship with thousands of satisfied customersWe also gladly oblige the small percentage who wish to terminate a verbal contract they approvingly made with us.We have honored the request for cancellation of both the account and any outstanding balance.Yours truly,Director of Customer ServiceYP City Media

February 20, Case File # [redacted] [redacted] ,We have been notified of a complaint issued to the Revdex.com on behalf of [redacted] who represents [redacted] ***According to our notes and documentation, an authorized purchaser (manager), [redacted] ***, willingly accepted to participate in our offered servicesAccording to the recording which is issued by a well established and reputable audio digital monitoring service, their representative clearly states to have authorization to consider and accept our online advertising and website servicesIn the complaint, it is stated that a price of $30/month was quoted to the client, this is not an approved payment arrangement that is offered by our companyIt is our goal to ensure that each customer has a positive experience and receive the utmost attention and respect, as for any rudeness the client may have experienced we would like to apologize wholeheartedly, we are committed to delivering a standard of service to each and every customer.Therefore, we have immediately cancelled the account and we have also removed all business information files in order to disengage any further solicitationYP City Media aims to please all its clientsWe have a non aggravation policy regarding unhappy clientsWe offer 100% customer satisfaction, even if it means cancelling agreements we were in our right to proceed uponWe have a tremendous business relationship with thousands of satisfied customersWe also gladly oblige the small percentage who wish to terminate a verbal contract they approvingly made with us.We have honored the request for cancellation of both the account and any outstanding balance.Yours truly,Director of Customer ServiceYP City Media

February 20, Case File # [redacted] Re: [redacted] We have been notified of a complaint issued to the Revdex.com on behalf of *** [redacted] who represents [redacted] According to our notes and documentation, an authorized purchaser (manager), [redacted] , willingly accepted to participate in our offered servicesAccording to the recording which is issued by a well established and reputable audio digital monitoring service, their representative clearly states to have authorization to consider and accept our online advertising and website servicesDuring the recorded authorization phone call all information (address, website, email, keywords) is repeated back to the client for authentication purposes and only listed once verified by the the stated person authorized It is our goal to ensure that each customer has a positive experience and receive the utmost attention and respect, as for any rudeness the client may have experienced we would like to apologize wholeheartedly, we are committed to delivering a standard of service to each and every customer While we would be in our right to proceed on this matter since the client states that the phone call could’ve been authorized by an “ex-employee” or a “part timer person”, we feel it is our responsibility to offer the client the benefit of doubt regarding their concernsFor whatever reason the client wants to cancel, is is very clear that there was no fraudulent action on our behalf Unfortunately, when a person wishes to find a way out of their contract, they seem to believe the easiest way is through the Revdex.comAs a result their unjustified claim ends up in the review section of the Revdex.com where others can read it and be unfairly influenced by a situation that could of been resolved through the proper channelsTherefore, we have immediately cancelled the account and we have also removed all business information files in order to disengage any further solicitationYP City Media aims to please all its clientsWe have a non aggravation policy regarding unhappy clientsWe offer 100% customer satisfaction, even if it means cancelling agreements we were in our right to proceed uponWe have a tremendous business relationship with thousands of satisfied customersWe also gladly oblige the small percentage who wish to terminate a verbal contract they approvingly made with usWe have honored the request for cancellation of both the account and any outstanding balanceYours truly, Director of Customer Service YP City Media

June 23, 2017Dear [redacted] ***,We have been notified of a complaint issued to the Revdex.com on behalf of [redacted] According to our notes, documentation, and a recorded verification, [redacted] willingly accepted our offered services at a cost of $for the yearShe said she would make two payments of $294.97.According to our recording, which is issued by a well established and reputable audio digital monitoring service, she clearly states to have authorization to consider and accept our online advertising services.In the ‘customer statement’ of the problem she questions our legitimacyWe are indeed legitimate.We have provided the service she agreed toYP City Media aims to please all its clientsWe offer 100% customer satisfactionWe have a tremendous business relationship with thousands of satisfied customers and hope that [redacted] will become one of them.We await further correspondence regarding this matter.Yours truly, Bill WDirector of Customer Service

I have spoken with [redacted] and we both came to the conclusion that there was a miscommunication regarding the price of our service I told her I will gladly cancel her account and that she has no balance owing to usShe said to me that she would contact you to withdraw her complaintI await further correspondenceRegards,Bill W***

February 21, Case File # [redacted] Re: [redacted] , We have been notified of a complaint issued to the Revdex.com on behalf of [redacted] who represents [redacted] ***According to our notes and documentation, an authorized purchaser/owner, [redacted] , willingly accepted to participate in our offered servicesAccording to the recording, which is issued by a well established and reputable audio digital monitoring service, she clearly states to have authorization to consider and accept our online advertising and website servicesDuring the recorded authorization phone call all information (address, website, email, keywords, price of product) is repeated back to the client for authentication purposes and only listed once verified by the the stated authorized personOur representatives clearly state our company name several times throughout the call from identifying ourselves upon greeting to closing their sale with gratitude from our company for choosing our services, it is not in the interest of the company to advertise ourselves as someone else seeing as we believe in the SEO services we provide to our clientsThe recording is time stamped and available to be sent out to the client at their request -a legal verification is done by an outside company for security reasons to protect both the client and our company, this avoids any misunderstandings for all parties involvedUnder no circumstance are our services advertised for free, clients who wish to receive more information before signing up receive an information package detailing all services and costs associated with said services It is our goal to ensure that each customer has a positive experience and receives the utmost attention and respect, when asked, our company happily provides a clear proof of listing to the client, a link to their listing can be provided through email or the client can look themselves up on the website with minimal effort, and the recording of the sale can be forwarded to the concerned partyThe company website is there to aid in local SEO services to help a clients with their online exposure and advertising It is our goal to ensure that each customer has a positive experience and receive the utmost attention and respect, as for any rudeness the client may have experienced we would like to apologize wholeheartedly, and assure them that we are looking into the agent whom they had communication with and correcting any customer service issues they may have, we are committed to delivering a standard of service to each and every customer While we would be in our right to proceed on this matter, we feel it is our responsibility to offer the client the benefit of doubt regarding their concernsFor whatever reason the client wants to cancel, it is very clear that there was no fraudulent action on our behalfYP City Media aims to please all its clientsWe have a non aggravation policy regarding unhappy clientsWe offer 100% customer satisfaction, even if it means cancelling agreements we were in our right to proceed uponWe have a tremendous business relationship with thousands of satisfied customersWe also gladly oblige the small percentage who wish to terminate a verbal contract they approvingly made with usWe have honored the request for cancellation of both the account and any outstanding balance.Yours truly, Director of Customer Service YP City Media

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

February 21, 2018 Case File # *** Re: *** *** ***, We have been notified of a complaint issued to the Revdex.com on behalf of *** *** who represents *** *** ***According to our notes and documentation, an authorized
purchaser/owner, *** *** , willingly accepted to participate in our offered servicesAccording to the recording, which is issued by a well established and reputable audio digital monitoring service, their representative clearly states to have authorization to consider and accept our online advertising and website servicesDuring the recorded authorization phone call all information (address, website, email, keywords, price of product) is repeated back to the client for authentication purposes and only listed once verified by the the stated authorized personThe recording is time stamped and available to be sent out to the client at their request - under no circumstances could we “doctor” any recording seeing as it is provided by an outside company forsecurity reasons to protect both the client and our company. It is our goal to ensure that each customer has a positive experience and receive the utmost attention and respect, during the call we identify ourselves several times, ask if the person speaking is authorized to purchase on behalf of the business, and state the price of the service being rendered as well as inquiring into the method of paymentI do not believe it is our responsibility if the client confused us with another company seeing as we were clear in identifying ourselves, the services being provided and the price of said services, all of which were approved by the client. When asked, our company happily provides a clear proof of listing to the client, either a link to their listing can be provided through email or the client can look themselves up on the website with minimal effort, or the recording of the sale can be forwarded While we would be in our right to proceed on this matter, we feel it is our responsibility to offer the client the benefit of doubt regarding their concernsFor whatever reason the client wants to cancel, it is very clear that there was no fraudulent action on our behalfUnfortunately, when a person wishes to find a way out of their contract, they seem to believe the easiest way is through the Revdex.comAs a result their unjustified claim ends up in the review section of the Revdex.com where others can read it and be unfairly influenced by a situation that could of been resolved through the proper channelsTherefore, we have immediately cancelled the account and we have also removed all business information files in order to disengage any further solicitationYP City Media aims to please all its clientsWe have a non aggravation policy regarding unhappy clientsWe offer 100% customer satisfaction, even if it means cancelling agreements we were in our right to proceed uponWe have a tremendous business relationship with thousands of satisfied customersWe also gladly oblige the small percentage who wish to terminate a verbal contract they approvingly made with us. We have honored the request for cancellation of both the account and any outstanding balance.Yours truly, Director of Customer Service YP City Media

March 12th 2018Case File # ***Re: *** *** *** ***,We have been notified of a complaint issued to the Revdex.com on behalf of *** ***, who represents *** *** ***According to our notes and documentation, an authorized purchaser (manager), ***
***, willingly accepted to participate in our offered servicesAccording to the recording which is issued by a well established and reputable 3rd party audio digital monitoring service, she clearly states to have authorization to consider and accept our online advertising and website services for the price listed on the invoiceIn the complaint, it is stated that we would not offer an explanation of our services, our sales agents are trained to fully explain all listings, smart listings and website services we provide before any invoice is sent out - services are rendered only when the client explicitly agrees, and is made aware of all costs associated with services provided.It is our goal to ensure that each customer has a positive experience and receive the utmost attention and respect, as for any rudeness the client may have experienced we would like to apologize wholeheartedly, we are committed to delivering a standard of service to each and every customer.Therefore, we have immediately cancelled the account and we have also removed all business information files in order to disengage any further solicitationYP City Media aims to please all its clientsWe have a non aggravation policy regarding unhappy clientsWe offer 100% customer satisfaction, even if it means cancelling agreements we were in our right to proceed uponWe have a tremendous business relationship with thousands of satisfied customersWe also gladly oblige the small percentage who wish to terminate a verbal contract they approvingly made with us.We have honored the request for cancellation of both the account and any outstanding balance.Yours truly,Director of Customer ServiceYP City Media

From: *** ***Date: Tue, Jun 27, at 1:PMSubject: case number ***To: [email protected] wanted to let you know that I now have this resolved with YP City media, and I talked to Bill W*** the director.He was able just to close this outThanks for your help-- *** ***Owner*** *** ***###-###-#### Office###-###-#### Fax

February 20, 20178 Case File # [redacted] [redacted],We have been notified of a complaint issued to the Revdex.com on behalf of [redacted] who represents [redacted]. According to our notes and documentation, an authorized purchaser (manager), [redacted]...

[redacted], willingly accepted to participate in our offered services. According to the recording which is issued by a well established and reputable audio digital monitoring service, their representative clearly states to have authorization to consider and accept our online advertising and website services. In the complaint, it is stated that a price of $30/month was quoted to the client, this is not an approved payment arrangement that is offered by our company. It is our goal to ensure that each customer has a positive experience and receive the utmost attention and respect, as for any rudeness the client may have experienced we would like to apologize wholeheartedly, we are committed to delivering a standard of service to each and every customer.Therefore, we have immediately cancelled the account and we have also removed all business information files in order to disengage any further solicitation. YP City Media aims to please all its clients. We have a non aggravation policy regarding unhappy clients. We offer 100% customer satisfaction, even if it means cancelling agreements we were in our right to proceed upon. We have a tremendous business relationship with thousands of satisfied customers. We also gladly oblige the small percentage who wish to terminate a verbal contract they approvingly made with us.We have honored the request for cancellation of both the account and any outstanding balance.Yours truly,Director of Customer ServiceYP City Media

February 20, 20178 Case File # [redacted] Re: [redacted]  We have been notified of a complaint issued to the Revdex.com on behalf of [redacted] who represents [redacted]. According to our notes and documentation, an authorized...

purchaser (manager), [redacted], willingly accepted to participate in our offered services. According to the recording which is issued by a well established and reputable audio digital monitoring service, their representative clearly states to have authorization to consider and accept our online advertising and website services. During the recorded authorization phone call all information (address, website, email, keywords) is repeated back to the client for authentication purposes and only listed once verified by the the stated person authorized.    It is our goal to ensure that each customer has a positive experience and receive the utmost attention and respect, as for any rudeness the client may have experienced we would like to apologize wholeheartedly, we are committed to delivering a standard of service to each and every customer.    While we would be in our right to proceed on this matter since the client states that the phone call could’ve been authorized by an “ex-employee” or a “part timer person”, we feel it is our responsibility to offer the client the benefit of doubt regarding their concerns. For whatever reason the client wants to cancel, is is very clear that there was no fraudulent action on our behalf.  Unfortunately, when a person wishes to find a way out of their contract, they seem to believe the easiest way is through the Revdex.com. As a result their unjustified claim ends up in the review section of the Revdex.com where others can read it and be unfairly influenced by a situation that could of been resolved through the proper channels. Therefore, we have immediately cancelled the account and we have also removed all business information files in order to disengage any further solicitation. YP City Media aims to please all its clients. We have a non aggravation policy regarding unhappy clients. We offer 100% customer satisfaction, even if it means cancelling agreements we were in our right to proceed upon. We have a tremendous business relationship with thousands of satisfied customers. We also gladly oblige the small percentage who wish to terminate a verbal contract they approvingly made with us. We have honored the request for cancellation of both the account and any outstanding balance. Yours truly, Director of Customer Service YP City Media

February 21, 2018 Case File # [redacted] Re: [redacted] [redacted],    We have been notified of a complaint issued to the Revdex.com on behalf of [redacted] [redacted] who represents [redacted]. According to our notes...

and documentation, an authorized purchaser/owner, [redacted] [redacted], willingly accepted to participate in our offered services. According to the recording, which is issued by a well established and reputable audio digital monitoring service, she clearly states to have authorization to consider and accept our online advertising and website services. During the recorded authorization phone call all information (address, website, email, keywords, price of product) is repeated back to the client for authentication purposes and only listed once verified by the the stated authorized person. Our representatives clearly state our company name several times throughout the call from identifying ourselves upon greeting to closing their sale with gratitude from our company for choosing our services, it is not in the interest of the company to advertise ourselves as someone else seeing as we believe in the SEO services we provide to our clients. The recording is time stamped and available to be sent out to the client at their request -a legal verification is done by an outside company for security reasons to protect both the client and our company, this avoids any misunderstandings for all parties involved. Under no circumstance are our services advertised for free, clients who wish to receive more information before signing up receive an information package detailing all services and costs associated with said services.    It is our goal to ensure that each customer has a positive experience and receives the utmost attention and respect, when asked, our company happily provides a clear proof of listing to the client, a link to their listing can be provided through email or the client can look themselves up on the website with minimal effort, and the recording of the sale can be forwarded to the concerned party. The company website is there to aid in local SEO services to help a clients with their online exposure and advertising.    It is our goal to ensure that each customer has a positive experience and receive the utmost attention and respect, as for any rudeness the client may have experienced we would like to apologize wholeheartedly, and assure them that we are looking into the agent whom they had communication with and correcting any customer service issues they may have, we are committed to delivering a standard of service to each and every customer.    While we would be in our right to proceed on this matter, we feel it is our  responsibility to offer the client the benefit of doubt regarding their concerns. For whatever reason the client wants to cancel, it is very clear that there was no fraudulent action on our behalf. YP City Media aims to please all its clients. We have a non aggravation policy regarding unhappy clients. We offer 100% customer satisfaction, even if it means cancelling agreements we were in our right to proceed upon. We have a tremendous business relationship with thousands of satisfied customers. We also gladly oblige the small percentage who wish to terminate a verbal contract they approvingly made with us. We have honored the request for cancellation of both the account and any  outstanding balance.Yours truly, Director of Customer Service YP City Media

June 23, 2017Dear [redacted],We have been notified of a complaint issued to the Revdex.com on behalf of [redacted]. According to our notes, documentation, and a recorded verification, [redacted] willingly accepted our offered services at a cost of $589.95 for the year. She said...

she would make two payments of $294.97.According to our recording, which is issued by a well established and reputable audio digital monitoring service, she clearly states to have authorization to consider and accept our online advertising services.In the ‘customer statement’ of the problem she questions our legitimacy. We are indeed legitimate.We have provided the service she agreed to. YP City Media aims to please all its clients. We offer 100% customer satisfaction. We have a tremendous business relationship with thousands of satisfied customers and hope that [redacted] will become one of them.We await further correspondence regarding this matter.Yours truly, Bill WDirector of Customer Service

I have spoken with [redacted] and we both came to the conclusion that there was a miscommunication regarding the price of our service.  I told her I will gladly cancel her account and that she has no balance owing to us. She said to me that she would contact you to withdraw her complaint. I await further correspondence. Regards,Bill W[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello,I recently spoke with [redacted] and explained how we had a computer glitch that we were unaware of ourselves. I apologized for any inconvenience we may have caused her. I also gave her my contact information just in case she needs to contact me. While we as a company constantly do our...

best to help our clients, occasionally a mistake will happen. This, unfortunately, was one of those times.We offer our sincerest apology.Regards,Bill W[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]