YRC FREIGHT

[redacted] ***, This email is in response to complaint [redacted] with the Revdex.com, Incand dispute over the $fee on YRC Freight pro# [redacted] We have removed the $from your invoice due to the misunderstanding of a notify before delivery vsan delivery appointment fee on a one time basisOn future shipments please indicate the applicable service you are requesting which will then reflect the appropriate fee under our Tariff rulesAll Shipments moving into an [redacted] facility requires a Delivery AppointmentOn future quotes please select one of the options below to insure your shipping costs are correct· Delivery Appointment service when a scheduled delivery date and/or time frame is necessary to complete the deliveryAn appointment will be scheduled at a delivery date and time frame that is mutually agreed upon with the customer· Notify Before Delivery service when advance notice of freight is requiredCustomer is contacted by the delivering terminal to let them know that freight was picked up and is in our networkProjected delivery date may be providedNo specific delivery time/appointment is required or offeredWe apologize for the confusion on this order but hope the explanation above will prevent this from occurring on future shipmentsThank you [redacted] Director Customer Service [redacted] Standard / Accelerated / Time-Critical / Logistics Solutions

In regards to business practices using YRC and shipment of 300 sqft 3/4" shock tiles. I ordered tiles from [redacted] and they had a scheduled delivery utilizing YRC on the 25th of May, 2016. I received the order and tracking number from [redacted] and YRC on the 25th. Each day I checked the status but noticed that the location was stuck in Chicago, IL. I called the company because of initial problems using theie tracking number but got it fixed immediately. On Tuesday I called for the status update, and wanted to know why the location of the freight did not change since I got the tracking number and wanted to know when they plan on delivering my freight. I spoke with Monica, whose reply scared me; she stated that they could not locate the freight with the shipping order, meaning they lost the freight. I asked when they knew about this, and she stated that they knew of this since the May 25th. I asked her why they did not call me or [redacted] and notify us with the problem, she stated"This happens all the time, even with larger orders and it is company policy not to contact the sender or recipient but for the people to call them." At this time I asked to speak with the supervisor, Mr. G [redacted] . He basically stated their same blanket statement but said it in the tone this happens all the time, " You would be surprised this happens with much larger orders. I asked how do they keep track and shouldn't they at least contact when they know of something that goes wrong? He stated the same blanked statement that they don't call but wait for the people to call them. They also stated that we can make a claim, almost as if this is a regular occurance. I felt that he knew a lot more than he was letting on. I would SERIOUSLY TELL PEOPLE TO STAY AWAY from YRC as they have EXTREMELY POOR business practices, criminal in my opinion. I also called [redacted] ***, to let them know of the situation and they were shocked that they were not notified of the same. They were also looking into how it went missing the same day that they had it picked up.

YRC Freights Response to Complaint [redacted] This shipment was arranged with YRC Freight by your third party logistics provider, and picked up on 4/ This shipment was sent with our standard ground service, which does not include a guaranteed delivery dateThe estimated transit time was six days, not including the day of pick up or weekends With a pick up date of 4/15, the projected standard ground delivery was Monday 4/ I apologize if you were under the impression this shipment was sent with a guaranteed service for an earlier delivery dateWe were contacted by your third party logistics provider on 4/21, with a request to have the shipment upgraded to a guaranteed delivery on 4/ Based on the location of the shipment, it would have required us to utilize an agent outside of our network to have the shipment picked up from us and delivered directly to the customerThese types of upgrades can be costly at times, as it requires a dedicated piece of equipment to expedite the shipmentWe provided a rate to your third party logistics provider, who in turn provided a rate to youThe upgrade was not finalized, and the shipment proceeded to deliver on Monday 4/25, which was our originally projected standard ground delivery dateI apologize, but unfortunately we will not be able to accommodate your request for a reduction in charges, as the shipment was delivered according to our standard transit timeThank you [redacted] Director Customer Service YRC Freight—Urbandale, IA

YRC Freights Response to Complaint [redacted]    This shipment was arranged with YRC Freight by your third party logistics provider, and picked up on 4/15.  This shipment was sent with our standard ground service, which does not include a guaranteed delivery date. The estimated...

transit time was six days, not including the day of pick up or weekends.  With a pick up date of 4/15, the projected standard ground delivery was Monday 4/25.  I apologize if you were under the impression this shipment was sent with a guaranteed service for an earlier delivery date. We were contacted by your third party logistics provider on 4/21, with a request to have the shipment upgraded to a guaranteed delivery on 4/22.  Based on the location of the shipment, it would have required us to utilize an agent outside of our network to have the shipment picked up from us and delivered directly to the customer. These types of upgrades can be costly at times, as it requires a dedicated piece of equipment to expedite the shipment. We provided a rate to your third party logistics provider, who in turn provided a rate to you. The upgrade was not finalized, and the shipment proceeded to deliver on Monday 4/25, which was our originally projected standard ground delivery date. I apologize, but unfortunately we will not be able to accommodate your request for a reduction in charges, as the shipment was delivered according to our standard transit time. Thank you [redacted] Director Customer Service YRC Freight—Urbandale, IA

[redacted], This email is in response to complaint [redacted] with the Revdex.com, Inc. and dispute over the $40 fee on YRC Freight pro# [redacted] We have removed the $40 from your invoice due to the misunderstanding of a notify before delivery vs. an delivery appointment fee on a one...

time basis. On future shipments please indicate the applicable service you are requesting which will then reflect the appropriate fee under our Tariff 100 rules. All Shipments moving into an [redacted] facility requires a Delivery Appointment. On future quotes please select one of the options below to insure your shipping costs are correct. ·         Delivery Appointment service when a scheduled delivery date and/or time frame is necessary to complete the delivery. An appointment will be scheduled at a delivery date and time frame that is mutually agreed upon with the customer. ·         Notify Before Delivery service when advance notice of freight is required. Customer is contacted by the delivering terminal to let them know that freight was picked up and is in our network. Projected delivery date may be provided. No specific delivery time/appointment is required or offered. We apologize for the confusion on this order but hope the explanation above will prevent this from occurring on future shipments. Thank you [redacted] Director Customer Service [redacted] Standard / Accelerated / Time-Critical / Logistics Solutions

YRC Freight delivered this shipment to an connecting line carrier on 11/30/2017 and delivered to Wal Mart on 12/01/2017 per the delivery receipts on file.   Michael W P[redacted]Office Manager - 881West Valley City, UTOffice: 801.977.6223 | Mobile: 801.301.8067 | Fax:...

913.323.9576YRC Freight Customer Service Center 1.800.610.6500Standard / Accelerated / Time-Critical / Logistics Solutions

YRC Freight, in attempt to service our customer delivering YRC Freight pro number [redacted], telephoned the number provided.  A lady answered the phone,...

stated she wouldn't be home, but that someone was always at the house.  YRC Freight driver went to the home and knocked on the door.  He stated he could see someone walking around the house and saw a gentleman at the window, so he knocked again, louder, and still no answer.  YRC Freight driver called his dispatcher and was told to move onto his next stop.  [redacted] was notified.  YRC Freight explained to [redacted] what had happened.  [redacted] authorized a redelivery fee.  YRC Freight took the shipment back out for delivery the following day and delivered to the same residential address, [redacted] Ave. Terre Haute IN 47803. Respectfully, [redacted] Learning and Development Coordinator - Quality YRC Freight – Urbandale, Iowa[redacted]

In regards to business practices using YRC and shipment of 300 sqft 3/4" shock tiles. I ordered tiles from [redacted] and they had a scheduled delivery utilizing YRC on the 25th of May, 2016. I received the order and tracking number from [redacted] and YRC on the 25th. Each day I checked the status but noticed that the location was stuck in Chicago, IL. I called the company because of initial problems using theie tracking number but got it fixed immediately. On Tuesday I called for the status update, and wanted to know why the location of the freight did not change since I got the tracking number and wanted to know when they plan on delivering my freight. I spoke with Monica, whose reply scared me; she stated that they could not locate the freight with the shipping order, meaning they lost the freight. I asked when they knew about this, and she stated that they knew of this since the May 25th. I asked her why they did not call me or [redacted] and notify us with the problem, she stated"This happens all the time, even with larger orders and it is company policy not to contact the sender or recipient but for the people to call them."
At this time I asked to speak with the supervisor, Mr. G[redacted]. He basically stated their same blanket statement but said it in the tone this happens all the time, " You would be surprised this happens with much larger orders. I asked how do they keep track and shouldn't they at least contact when they know of something that goes wrong? He stated the same blanked statement that they don't call but wait for the people to call them. They also stated that we can make a claim, almost as if this is a regular occurance. I felt that he knew a lot more than he was letting on.
I would SERIOUSLY TELL PEOPLE TO STAY AWAY from YRC as they have EXTREMELY POOR business practices, criminal in my opinion.
I also called [redacted], to let them know of the situation and they were shocked that they were not notified of the same. They were also looking into how it went missing the same day that they had it picked up.

YRC Freights Response to Complaint [redacted]   This shipment was arranged with YRC Freight by your third party logistics provider, and picked up on 4/15.  This shipment was sent with our standard ground service, which does not include a guaranteed...

delivery date. The estimated transit time was six days, not including the day of pick up or weekends.  With a pick up date of 4/15, the projected standard ground delivery was Monday 4/25.  I apologize if you were under the impression this shipment was sent with a guaranteed service for an earlier delivery date. We were contacted by your third party logistics provider on 4/21, with a request to have the shipment upgraded to a guaranteed delivery on 4/22.  Based on the location of the shipment, it would have required us to utilize an agent outside of our network to have the shipment picked up from us and delivered directly to the customer. These types of upgrades can be costly at times, as it requires a dedicated piece of equipment to expedite the shipment. We provided a rate to your third party logistics provider, who in turn provided a rate to you. The upgrade was not finalized, and the shipment proceeded to deliver on Monday 4/25, which was our originally projected standard ground delivery date. I apologize, but unfortunately we will not be able to accommodate your request for a reduction in charges, as the shipment was delivered according to our standard transit time. Thank you [redacted] Director Customer Service YRC Freight—Urbandale, IA