Good afternoon, I am very sorry for the issues you have experienced with this shipmentI have corrected this bill and you can disregard the notices that you have receivedAgain, I apologize that this was not corrected when you first called in to our customer service department Thank you, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Good afternoon, I am very sorry for the misunderstandingOur procedure is to send a confirmation to the customer confirming all the information from the quoteThe document that the customer attached is the confirmation letter from the quoteWe send this so that the customer can review it and make sure everything is correct and if there is an error we can correct it before they shipThis shipment was reviewed in February and we were able to offer the customer our lowest rate possible, unfortunately, that is the lowest we can go due to the amount of freight that was shipped Sincerely, [redacted]
Good afternoon, I do show this was declared a failure for YRC, for all Time Critical failures we do have a dedicated team set up to assist with the reduction/removal of freight charges and any other time critical issues or concernsTheir email (for future reference) is [redacted] or their extension when calling our ###-###-#### is ***For this particular shipment I show that Echo Global is the paying party, as we have no invoice that we have sent or generated for your company we would not be able to directly remove your invoice as it is not from us, but rather would encourage Echo Global to reach out to us so we may speak with them directly about their invoiceI am very sorry for the inconvenience that this failure caused
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I'm not rejecting this response, but also am not accepting the response (no choices available) The business needs their claim number, which is # [redacted] I preferred uploading a copy of their denial letter but apparently no option to attach Regards, [redacted]
Good afternoon, I am sorry for this issue you have experienced with this shipmentI have corrected this bill so that this charge is not billed to youWhen inside delivery is performed it does incur an additional charge, however, in this case this should have been billed to the party responsible for the freight billPlease disregard the invoice received for this Thank you [redacted]
Good morning, I am happy to reopen the cargo claim, please advise the YRC pro number this was in reference to so I may researchThank you for your businessPlease let me know if there is anything else I can assist withThank you for choosing YRC Freight.Did you know you can receive updates on your shipments status in real time and automatically receive shipment documents? Click here to sign up for our Shipment Notification feature on www.yrc.com! Cassidy [redacted] Customer Service Specialist-Lead-Internet/EmailYRC Freight—Urbandale, Iowa.Office: ###-###-#### | Fax: ###-###-####YRC Freight Customer Service Center ###-###-####Confidence Delivered®Time-Critical / Exhibit / Cross-Border
Complaint: [redacted] I am rejecting this response because: Unacceptable Responses:All messages were returned to the company The first call I received was the 18th, again on the 19th, Nobody answered your company phone and I left several voicemailsI finally scheduled delivery on 20th for the 21st after numerous calls to your company You were to delivery the Furniture Friday afternoon Aug 21, no show, no calls! No truck was at my house on Friday Aug 21st Your company called Sunday afternoon said driver got busy and would be there Monday between 10-2PMAgain no show, but your company called and said the furniture was loaded on the WRONG TYPE of truck and would reschedule for TuesdayNo truck was at my house Monday Aug 24th Tuesday you did call and say since [redacted] was on the billing paperwork your company would again not delivery as scheduled the three times already prior Again no truck at my house Tuesday Aug 25th I did actually receive at least two different calls about this one from your company, one of them was suppose to be a dispatcherI informed them I had the original bill of saleThey showed little interest in resolving this issue.Delivery was finally completed Wednesday August 26thThis delivery was completed several hours later than was scheduled showing no respect for me as a consumer who paid for your services upfront Seems strange that the packing slip still has the incorrect name noted and it was never changedYet it was such a big deal that it prevented delivery, I was suppose to be required to show Identification (which never happened) and that prevented delivery with additional charges occurring? With no corrections or notations to the spelling of the nameOddly suspiciousfor additional billing charges Regards, [redacted]
From: [redacted] < [redacted] >Date: Wed, Aug 16, at 5:PMSubject: Re: You have a new message from the Revdex.com of Greater Kansas City in regards to your complaint # [redacted] .To: Revdex.com < [redacted] >Good Evening,Shortly after filing this complaint I finally got connected to an assistant on YRC's live chatShe was very helpful and sent me a form to sign and return so that the shipment could be delivered without me presentAfter I was given [redacted] 's email I sent her an email about how I tried calling her every timeShe did not say much about the calls, but was very responsive in emailsI think YRC should just give out emails when they leave voice mails because the response was instant and that form was all I needed.The delivery was made today and the driver, [redacted] , was very politeHe called me to ask where to leave the shipmentI do not think he was aware that I had previously given authorization, but he told me he would make a note that I didHe left the delivery exactly where I askedThe only dissatisfaction now is that none of my calls to them were anaswered, but emails were instant.Thank you,***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Good morning, I am in receipt of and thank you for your feedbackI do apologize for the difficulty you experienced with this shipmentAn adjustment in the amount of $1,has been enteredPlease allow up to days for the credit to appear
***,? I understand your frustration on this matter and we are trying to resolve this as quickly as possible but due to the current fire situation in [redacted] , there will be a delay? To further clarify you will not receive anything from YRC Freight? The claim and freight charges were taken care of by the shipper and thus will be resolved with the shipper? Anything you feel you deserve in terms of monetary compensation will have to be received from them.? Thank you,? [redacted] Legal Analyst ?" Cargo ClaimsYRC Freight ?" Field Resource Center
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because YRC has not closed the issue.? We can send this back and forth for days if you want, but until YRC properly resolves the issue with the [redacted] company, I am not willing to say the issue is resolved, because it is not resolved.I do need to add my concern to your comment that the fires in [redacted] are preventing pick up of the items.? There are not any fires near us, and the fires? that were in [redacted] ? were far more prevalent when you delivered the first two shipments than they are in the last three weeks.? These damaged [redacted] s are sitting under the eaves of my house cluttering the front, and they need to go...either you need to pick them up, or you need to tell me that I should dispose of them in my next garbage run.? They have been sitting here for nearly two months.? I think that has been more than patient, don't you?? ? The damaged [redacted] s? are being evicted!? Either you need to let me know you are picking them up next week, or they will be removed.Candidly, your excuse of not being able to pick up the items because of fires? seems to be a? really a lame excuse after two months since the items were delivered damaged.? Please attach the dated document that gave you that kind of non-sense excuse.? Please understand, I am not bowing out of this conversation until full resolution is attained.? I am not going to let you off the hook for the irresponsibility.? While the [redacted] company is the organization that you may be reimbursing for the damage, it has been me and my family and builder who have felt the brunt of your irresponsibility, so we are aligned in following this through to completion.Remember, our communication is part of visible public record, and if you want to continue to banter back and forth with excuses, its negative reflection is on you, not on me.? My builder has been livid on the impacts on our project because of this problem, and I don't think you want to receive the ear full that he would provide.? At least you have a filter with me.? Might be prudent on your part to quickly resolve this financially and cut your losses! Regards, [redacted]
We apologize for any misunderstandings Please find the attached bill of lading which was completed by the shipper You will note the shipper did not originally have your name on the paperwork As a result, we were not able to perform delivery to the name of [redacted] We left messages for delivery arrangements on 8/and 8/ On 8/18, we left a message for [redacted] We received a voicemail back later in the day advising [redacted] had left the country and did not leave a date for return We left a message again on 8/and on 8/the shipment was return back to our terminal to verify delivery to the correct party Please be advised we are not billing [redacted] for the freight charges as the shipper has agreed to pay all the freight charges related to this shipment A new appointment was made to deliver on 8/and we did deliver the shipment on 8/
Good afternoon, I want to apologize that this charge was not added at the time of quoting.? Currently, with our dimensional online quoting that is something the customer needs to indicate.? When we deliver to a church we do charge a limited access delivery feePer our Tariff rules the following? locations are subject to this fee Pickups or deliveries provided at one of the following types? of locations are considered to be "Limited Access":? ? ? ? ? ? ? Camps, Carnivals, Fairs? ? ? ? ? ? Chautauquas, Churches, Mosques, Synagogues, Temples, Convents ? ? ? ? Schools (not including colleges and universities) ? ? ? ? Colleges and Universities without a dock ? ? ? ? Medical/Urgent care sites without a dock ? ? ? ? Prisons ? ? ? ? Construction Sites ? ? ? ? Individual / Mini Storage Units? ? ? ? ? Mine Sites? ? ? ? ? ? Golf Courses, Country Clubs? ? ? ? ? Nuclear Power Plants ? ? ? ? Military Bases/Installations ? ? ? ? Parks, Farms, Ranches, Indian Reservations ? ? ? ? Court houses ? ? ? ? Day cares ? ? ? ? Hotels, Motels, Resorts ? ? ? ? Restaurants, Bars, Night Clubs ? ? ? ? Cemeteries ? ? ? ? Convents ? ? ? ? Outdoor flea markets ? ? ? ? Retirement/Nursing Homes? The fee is auto applied when the shipment is billed inI will remove the $fee as a courtesyPlease disregard the bill you have received Thank you [redacted]
Good morning, I do apologize for the frustrations you have experienced with this shipmentAfter further review, we have removed the inside delivery charge ?
We apologize for any misunderstandings.? Please find the attached bill of lading which was completed by the shipper.? You will note the shipper did not originally have your name on the paperwork.? As a result, we were not able to perform delivery to the name of [redacted] .? We left messages for delivery arrangements on 8/and 8/17.? On 8/18, we left a message for [redacted] .? We received a voicemail back later in the day advising [redacted] had left the country and did not leave a date for return.? We left a message again on 8/and on 8/the shipment was return back to ? our terminal to verify delivery to the correct party.? ? Please be advised we are not billing [redacted] for the freight charges as the shipper has agreed to pay all the freight charges related to this shipment.? ? A new appointment was made to deliver on 8/and we did deliver the shipment on 8/26.? ? ? ? ? ? ? ?
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: Pro number is [redacted] Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Once we receive the updated invoice for $369.05, we will process it Regards, [redacted]
Please advise of the pro number or freight bill number and we will be happy to research further Thank you
Good afternoon, I am very sorry for the issues you have experienced with this shipmentI have corrected this bill and you can disregard the notices that you have receivedAgain, I apologize that this was not corrected when you first called in to our customer service department Thank you, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Good afternoon, I am very sorry for the misunderstandingOur procedure is to send a confirmation to the customer confirming all the information from the quoteThe document that the customer attached is the confirmation letter from the quoteWe send this so that the customer can review it and make sure everything is correct and if there is an error we can correct it before they shipThis shipment was reviewed in February and we were able to offer the customer our lowest rate possible, unfortunately, that is the lowest we can go due to the amount of freight that was shipped Sincerely, [redacted]
Good afternoon, I do show this was declared a failure for YRC, for all Time Critical failures we do have a dedicated team set up to assist with the reduction/removal of freight charges and any other time critical issues or concernsTheir email (for future reference) is [redacted] or their extension when calling our ###-###-#### is ***For this particular shipment I show that Echo Global is the paying party, as we have no invoice that we have sent or generated for your company we would not be able to directly remove your invoice as it is not from us, but rather would encourage Echo Global to reach out to us so we may speak with them directly about their invoiceI am very sorry for the inconvenience that this failure caused
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I'm not rejecting this response, but also am not accepting the response (no choices available) The business needs their claim number, which is # [redacted] I preferred uploading a copy of their denial letter but apparently no option to attach Regards, [redacted]
Good afternoon, I am sorry for this issue you have experienced with this shipmentI have corrected this bill so that this charge is not billed to youWhen inside delivery is performed it does incur an additional charge, however, in this case this should have been billed to the party responsible for the freight billPlease disregard the invoice received for this Thank you [redacted]
Good morning, I am happy to reopen the cargo claim, please advise the YRC pro number this was in reference to so I may researchThank you for your businessPlease let me know if there is anything else I can assist withThank you for choosing YRC Freight.Did you know you can receive updates on your shipments status in real time and automatically receive shipment documents? Click here to sign up for our Shipment Notification feature on www.yrc.com! Cassidy [redacted] Customer Service Specialist-Lead-Internet/EmailYRC Freight—Urbandale, Iowa.Office: ###-###-#### | Fax: ###-###-####YRC Freight Customer Service Center ###-###-####Confidence Delivered®Time-Critical / Exhibit / Cross-Border
Complaint: [redacted] I am rejecting this response because: Unacceptable Responses:All messages were returned to the company The first call I received was the 18th, again on the 19th, Nobody answered your company phone and I left several voicemailsI finally scheduled delivery on 20th for the 21st after numerous calls to your company You were to delivery the Furniture Friday afternoon Aug 21, no show, no calls! No truck was at my house on Friday Aug 21st Your company called Sunday afternoon said driver got busy and would be there Monday between 10-2PMAgain no show, but your company called and said the furniture was loaded on the WRONG TYPE of truck and would reschedule for TuesdayNo truck was at my house Monday Aug 24th Tuesday you did call and say since [redacted] was on the billing paperwork your company would again not delivery as scheduled the three times already prior Again no truck at my house Tuesday Aug 25th I did actually receive at least two different calls about this one from your company, one of them was suppose to be a dispatcherI informed them I had the original bill of saleThey showed little interest in resolving this issue.Delivery was finally completed Wednesday August 26thThis delivery was completed several hours later than was scheduled showing no respect for me as a consumer who paid for your services upfront Seems strange that the packing slip still has the incorrect name noted and it was never changedYet it was such a big deal that it prevented delivery, I was suppose to be required to show Identification (which never happened) and that prevented delivery with additional charges occurring? With no corrections or notations to the spelling of the nameOddly suspiciousfor additional billing charges Regards, [redacted]
From: [redacted] < [redacted] >Date: Wed, Aug 16, at 5:PMSubject: Re: You have a new message from the Revdex.com of Greater Kansas City in regards to your complaint # [redacted] .To: Revdex.com < [redacted] >Good Evening,Shortly after filing this complaint I finally got connected to an assistant on YRC's live chatShe was very helpful and sent me a form to sign and return so that the shipment could be delivered without me presentAfter I was given [redacted] 's email I sent her an email about how I tried calling her every timeShe did not say much about the calls, but was very responsive in emailsI think YRC should just give out emails when they leave voice mails because the response was instant and that form was all I needed.The delivery was made today and the driver, [redacted] , was very politeHe called me to ask where to leave the shipmentI do not think he was aware that I had previously given authorization, but he told me he would make a note that I didHe left the delivery exactly where I askedThe only dissatisfaction now is that none of my calls to them were anaswered, but emails were instant.Thank you,***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Good morning, I am in receipt of and thank you for your feedbackI do apologize for the difficulty you experienced with this shipmentAn adjustment in the amount of $1,has been enteredPlease allow up to days for the credit to appear
***,? I understand your frustration on this matter and we are trying to resolve this as quickly as possible but due to the current fire situation in [redacted] , there will be a delay? To further clarify you will not receive anything from YRC Freight? The claim and freight charges were taken care of by the shipper and thus will be resolved with the shipper? Anything you feel you deserve in terms of monetary compensation will have to be received from them.? Thank you,? [redacted] Legal Analyst ?" Cargo ClaimsYRC Freight ?" Field Resource Center
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because YRC has not closed the issue.? We can send this back and forth for days if you want, but until YRC properly resolves the issue with the [redacted] company, I am not willing to say the issue is resolved, because it is not resolved.I do need to add my concern to your comment that the fires in [redacted] are preventing pick up of the items.? There are not any fires near us, and the fires? that were in [redacted] ? were far more prevalent when you delivered the first two shipments than they are in the last three weeks.? These damaged [redacted] s are sitting under the eaves of my house cluttering the front, and they need to go...either you need to pick them up, or you need to tell me that I should dispose of them in my next garbage run.? They have been sitting here for nearly two months.? I think that has been more than patient, don't you?? ? The damaged [redacted] s? are being evicted!? Either you need to let me know you are picking them up next week, or they will be removed.Candidly, your excuse of not being able to pick up the items because of fires? seems to be a? really a lame excuse after two months since the items were delivered damaged.? Please attach the dated document that gave you that kind of non-sense excuse.? Please understand, I am not bowing out of this conversation until full resolution is attained.? I am not going to let you off the hook for the irresponsibility.? While the [redacted] company is the organization that you may be reimbursing for the damage, it has been me and my family and builder who have felt the brunt of your irresponsibility, so we are aligned in following this through to completion.Remember, our communication is part of visible public record, and if you want to continue to banter back and forth with excuses, its negative reflection is on you, not on me.? My builder has been livid on the impacts on our project because of this problem, and I don't think you want to receive the ear full that he would provide.? At least you have a filter with me.? Might be prudent on your part to quickly resolve this financially and cut your losses! Regards, [redacted]
We apologize for any misunderstandings Please find the attached bill of lading which was completed by the shipper You will note the shipper did not originally have your name on the paperwork As a result, we were not able to perform delivery to the name of [redacted] We left messages for delivery arrangements on 8/and 8/ On 8/18, we left a message for [redacted] We received a voicemail back later in the day advising [redacted] had left the country and did not leave a date for return We left a message again on 8/and on 8/the shipment was return back to our terminal to verify delivery to the correct party Please be advised we are not billing [redacted] for the freight charges as the shipper has agreed to pay all the freight charges related to this shipment A new appointment was made to deliver on 8/and we did deliver the shipment on 8/
Good afternoon, I want to apologize that this charge was not added at the time of quoting.? Currently, with our dimensional online quoting that is something the customer needs to indicate.? When we deliver to a church we do charge a limited access delivery feePer our Tariff rules the following? locations are subject to this fee Pickups or deliveries provided at one of the following types? of locations are considered to be "Limited Access":? ? ? ? ? ? ? Camps, Carnivals, Fairs? ? ? ? ? ? Chautauquas, Churches, Mosques, Synagogues, Temples, Convents ? ? ? ? Schools (not including colleges and universities) ? ? ? ? Colleges and Universities without a dock ? ? ? ? Medical/Urgent care sites without a dock ? ? ? ? Prisons ? ? ? ? Construction Sites ? ? ? ? Individual / Mini Storage Units? ? ? ? ? Mine Sites? ? ? ? ? ? Golf Courses, Country Clubs? ? ? ? ? Nuclear Power Plants ? ? ? ? Military Bases/Installations ? ? ? ? Parks, Farms, Ranches, Indian Reservations ? ? ? ? Court houses ? ? ? ? Day cares ? ? ? ? Hotels, Motels, Resorts ? ? ? ? Restaurants, Bars, Night Clubs ? ? ? ? Cemeteries ? ? ? ? Convents ? ? ? ? Outdoor flea markets ? ? ? ? Retirement/Nursing Homes? The fee is auto applied when the shipment is billed inI will remove the $fee as a courtesyPlease disregard the bill you have received Thank you [redacted]
Good morning, I do apologize for the frustrations you have experienced with this shipmentAfter further review, we have removed the inside delivery charge ?
We apologize for any misunderstandings.? Please find the attached bill of lading which was completed by the shipper.? You will note the shipper did not originally have your name on the paperwork.? As a result, we were not able to perform delivery to the name of [redacted] .? We left messages for delivery arrangements on 8/and 8/17.? On 8/18, we left a message for [redacted] .? We received a voicemail back later in the day advising [redacted] had left the country and did not leave a date for return.? We left a message again on 8/and on 8/the shipment was return back to ? our terminal to verify delivery to the correct party.? ? Please be advised we are not billing [redacted] for the freight charges as the shipper has agreed to pay all the freight charges related to this shipment.? ? A new appointment was made to deliver on 8/and we did deliver the shipment on 8/26.? ? ? ? ? ? ? ?
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: Pro number is [redacted] Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Once we receive the updated invoice for $369.05, we will process it Regards, [redacted]