YRU

Hello,Our customer *** *** ordered a pair of Slayr Reflective boots from us on September 20, When the boots were received she contacted us informing us of a defect on the shoes and attached photos as proof of the damageWe agreed to send her a return label to exchange for a new pairOnce
the return package was received and processed we informed the customer of the boots being out of stock and we would be expecting another shipment in about a weekUnfortunately during this time we did not send the customer a replacement pair as the shoes were all purchased through a wholesale accountIt was absolutely our mistake for the not contacting the customer and informing her that the boots were no longer being availableWe have already issued the customer a full refund for the price of the boots, as well as shipping costsAlthough the boots are no longer available, we would be more than happy to send her any pair of her choosingWe would like to issue our sincerest apologies for sending out a flawed product and not having a replacement availablePlease feel free to contact us with any further questions or concerns on the matter. YRU

Hello, Thank you for your correspondence**stasia *** contacted our compa** on 10/7/claiming a pair of shoes which she purchased fit her too small When the order was placed it was clear that all sale items were final sale, and this was a sale itemShe proceeded to contact our compa**
in order to exchange the shoes knowing it was against our policy to return or exchange final sale items. She then began posting comments on our Instagram account page demanding that she receive a response for the final sale item by stating “Respond to my email WTF"We tend to like a lot of our customer’s comments on our Instagram posts and her comment happened to be liked and this did not go over well with her. On 10/10/she contacted us via email once againWe checked with our supervisor and they gave us permission to break our policy and allow her to exchange the shoes for a different sizeWe informed her that she would need to cover the cost of shipping both ways and we would be more than happy to switch out the shoes for a larger sizeShe then replied saying “Great, Thank you so much!” The customer then emailed twice more requesting that some one call her to speak about sizingWe were awaiting the arrival of the shoes before contacting her to discuss sizing issuesShe then became upset and began contacting our other email accounts threatening our companies social media accounts with the following message: "From: ** *** Date: October 17, at 20:26:PDT To: ***@y-r-u.com Subject: Ignored emailsBad customer serviceI will round up hundreds of girls to spam your ig account. I have already contacted a few girls to comment on your Instagram to help me get a responseI told them to stop once you finally respondedI will have a lot more girls do it this time if you guys continue to ignore my emailsIt’s fking ridiculous at this pointRespond to emails from your customers! Especially customers that have purchased more than once.” Once the shoes arrived in our warehouse we contacted her and informed her that we received her return package and also asked her if the sizing issue with the shoes was with the width or the lengthShe did not comment on what the issue was and instead questioned us on why she was blocked from our Instagram accountShe also stated that she disputed the charge with her bank but would much rather have the shoes instead. We informed her that she had not been ignored and we were awaiting the arrival of her returned packageWe also informed her that she was blocked from our Instagram account because her comments were threatening and as with all social media accounts there is an option to block users. She then replied to our email mentioning how she will go to her bank and retract the dispute that she opened against the purchase, which was opened while the returned package was not even in our possessionWe then asked her once again where the issue with the shoe sizing laidWe also informed her that we did not contact her about sizing issues due to the fact that we were awaiting her package in order to assist her We wait for the return package in order to inspect the item and confirm that the item has not been used, worn or damaged in a** way, confirming that it is in resalable condition. We then apologized for our delayed responses as we are a very small compa** and do our best to accommodate every one that contacts usWe then decided to refund her her money and also send the larger size to her and cover the cost of the return shippingHer reply was: "Thank you so much for explainingI really do love the shoes you guys makeI honestly just felt as if I had been taken advantage of because of the liked commentsI will make sure to tell how you guys did help me in the endIt means a lot.” We hope that this correspondence explains this situation wellWe have not had this type of issue with a customer, especially raised to this level We try to work with all of our customers to make sure they are satisfied with our product and their experience with our compa** Although, with this customer, they really took a harassing tone with us, even though we were trying to communicate in proper process in order to assist the customerThank you for your time and help with this issue. Please let us know if you need a**thing further or have a** questions. Thank you, YRU

Hello,We deeply apologize for the defective pair received and the delayed response on our endTypically when there is a slight defect on a product our goal is to negotiate with the customer in order to refund a percentage back on an already discounted shoeAlthough we offered you a 20% refund we
understand your dissatisfaction with the product received and would like to rectify the situationWe have attached a UPS return labelSimply print out the label, attach it to the properly packaged shoes, and take the package to a UPS storeOnce the returned package arrives in our warehouse we will be more than happy to send you a replacement pairWe will be sure to cover the cost of shipping both ways as the mistake was on our endWe apologize for the inconvenience this has caused and greatly appreciate your patience and understanding during this timePlease feel free to contact us with any questions or concerns. YRU

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The link to the shipping label didn't attach to the last message, could you please send it to me agian. Thank you.