Sign in

Yu Company LLC

Sharing is caring! Have something to share about Yu Company LLC? Use RevDex to write a review
Reviews Yu Company LLC

Yu Company LLC Reviews (3)

This claimant, located in Ohio, submitted an on-line inquiry on 11/22/requesting to file a claim against a brokerage out of Canada.? On that same date an application was emailed to the claimant.? ? At the same time that we received the inquiry from the claimant, we? contacted the brokerage asking? for payment information.? The brokerage stated they had already issued checks and mailed them to the claimant’s factoring company on 11/10.? ? Based on this information we notified the claimant via email that payment was en route and that if it was not received by 11/to notify us.? It is our policy to ask all claimants to allow business days (excluding holidays) to receive checks.? We also ask them to allow for extra time when coming from Canada The next day, 11/23, in response to being advised that payment was en route, the carrier emailed the following: This was told to us few weeks ago and we still haven’t received anythingIt does not take days for a check to come in? I will file a legal action against your organization and the broker if this is not resolved today.? Also, I will contact DOT and file a complaint regarding your activityThis resolution is not acceptable? We then exchanged several emails with the claimant attempting to explain that several holidays had taken place since the checks were placed in the mail (Veteran’s Day, Thanksgiving Day, as well as a Canadian Holiday- Remembrance Day).? Again, we pointed out that, in our experience, mail does take considerably longer when coming in into the U.Sfrom Canada.? ? ? We advised the claimant to notify us if the check is not received? ? The claimant responded by stating she would be filing a complaint with the insurance commission, the Federal Motor Carrier Safety Administration, and the Revdex.com(Entire email exchange with claimant is attached.) At the same time we were exchanging emails with the claimant on 11/23, we were also emailing the brokerage for additional information as to exactly what address the checks had been mailed ?" to the claimant address or to the factor directly.? We also requested the information on the factoring company from the brokerage as the claimant refused to provide that information.? Without a release from the factoring company payment cannot be made directly to the claimant.? The brokerage provided the information as to the claimant’s factor and we added the factoring company’s contact information to the claim file.? Our office was closed on 11/and 11/so follow up was set for the following week to ensure the factoring company received the paymentOn 11/we emailed to brokerage to see if the checks had posted to their account.? We also attempted to contact the factoring company to see if they received the checks? On 12/we left another message with the factoring company to confirm if the funds had been received.? Later that day the brokerage emailed us the attached image indicating the envelope containing the checks had been returned by the Canadian post office due to insufficient postage.? At that point we reached out again to the factoring company to see if they had? a [redacted] account or waybill that could be used to send new payment.? ? It is our understanding that the brokerage also spoke to the factoring company to determine if ? a wire could be completed.? ? ? While waiting to determine how the new payment would issue, we notified the claimant as well that the checks had been returned and that we had requested ? the brokerage to reissue payment immediately to the factoring company and asked that it be sent with ? tracking so we could ensure deliveryThe claimant’s response is posted below: MsXXXX- This is a complete garbage The stamp is not even cancelled by the postal mark on the top and there are no postal markings as to the refusal of the envelope anywhereThe US Postal Service never attempted the deliveryUS Postal service has a different, yellow stamp it affixes when the envelope is undeliverableThey never sent the check What do you think I got where I’m at by being stupid? They need to make a payment by Monday PMI already have a complaint drafted that will be filed here in the Erie County Court of Common PleasI am naming the shipper, the receiver and your organizationI also called shippers and got information for the person that is routing these shipments to the military commissariesI am naming them in the law suit as wellA whole lot of people are going to be inconvenienced by this on Monday I am done playing games with you peopleYou should all be ashamed of yourselfIs there not a one person with a business sense and conscience in your organization or with C&D? This is pathetic and to lie in this fashion really makes me wonder how broke is this company and how do they do business like this? Canadians what can I say This is the very last time I ever do business with a Canadian company or a company that has a bond with [redacted] What a runaroundZero honesty and integrityOne of the bills are now over days oldPathetic! On 12/the checks were re-mailed to the factoring company and notification of this was sent to ? the claimant.? On 12/the claimant’s claim application with supporting documentation was receivedNo further contact was received from the claimant however we did follow up with the factoring company to confirm the checks were received and that the claim was paid in full.? This matter was resolved well within days of the claimant submitting notice to usThe carrier was apparently unhappy that we would not issue her a check immediately and without her submitting any sort of documentation to support her claim, which would have been in direct violation of the federal regulations governing distribution of trust funds? The federal statute addressing the broker financial security requirements, [redacted] ***(B), states that a surety provider who receives notice of a claim must respond to the claim on or before the 30th day following the date on which the notice was received.? In this case we responded and investigated the very same day we received notice.? We continued to follow up and communicate with both the claimant and her factoring company thru to resolution which occurred roughly weeks later, well within the day time period Additionally, [redacted] ***(A) regarding payment of claims states that a surety provider shall only pay a claim if: ? 1) subject to review by the surety provider, the broker consent’s to the payment; 2) in cases where the broker does not respond to adequate notice to address the validity of the claim and the surety provider determines the claim is valid; or 3) if the claim is not resolved in a reasonable time AND the claim is reduced to a judgment.? In this case the brokerage responded timely with payment information and the matter was resolved within a reasonable period as required by lawIt should also be noted that the broker’s pay terms are days from date of receipt of invoice? Upon review of the claimant’s documentation the first invoice from the claimant was dated 9/and was scheduled for payment 11/10.? The second invoice was dated 10/and technically was not due until 12/12.? The brokerage went ahead and sent payment for both invoices due to the carrier’s abusive emails and calls prior to the claimant submitting the inquiry to our companyPlease let us know if we can provide any further information to help resolve this inquiry.? AS you can see, the claimant’s factoring company has been paid in full and this matter has been resolved in a timely manner? On a further matter, because our contact information with your organization had not been updated, we were not able to respond to the 8/19/complaint.? Would you like us to do so to clarify our position and clean up our record? Respectfully yours, Susan G [redacted] Claims Manager

This claimant, located in Ohio, submitted an on-line inquiry on 11/22/requesting to file a claim against a brokerage out of Canada.? On that same date an application was emailed to the claimant.? ? At the same time that we received the inquiry from the claimant, we? contacted
the brokerage asking? for payment information.? The brokerage stated they had already issued checks and mailed them to the claimant’s factoring company on 11/10.? ? Based on this information we notified the claimant via email that payment was en route and that if it was not received by 11/to notify us.? It is our policy to ask all claimants to allow business days (excluding holidays) to receive checks.? We also ask them to allow for extra time when coming from Canada The next day, 11/23, in response to being advised that payment was en route, the carrier emailed the following: This was told to us few weeks ago and we still haven’t received anythingIt does not take days for a check to come in? I will file a legal action against your organization and the broker if this is not resolved today.? Also, I will contact DOT and file a complaint regarding your activityThis resolution is not acceptable? We then exchanged several emails with the claimant attempting to explain that several holidays had taken place since the checks were placed in the mail (Veteran’s Day, Thanksgiving Day, as well as a Canadian Holiday- Remembrance Day).? Again, we pointed out that, in our experience, mail does take considerably longer when coming in into the U.Sfrom Canada.? ? ? We advised the claimant to notify us if the check is not received? ? The claimant responded by stating she would be filing a complaint with the insurance commission, the Federal Motor Carrier Safety Administration, and the Revdex.com(Entire email exchange with claimant is attached.) At the same time we were exchanging emails with the claimant on 11/23, we were also emailing the brokerage for additional information as to exactly what address the checks had been mailed ??" to the claimant address or to the factor directly.? We also requested the information on the factoring company from the brokerage as the claimant refused to provide that information.? Without a release from the factoring company payment cannot be made directly to the claimant.? The brokerage provided the information as to the claimant’s factor and we added the factoring company’s contact information to the claim file.? Our office was closed on 11/and 11/so follow up was set for the following week to ensure the factoring company received the paymentOn 11/we emailed to brokerage to see if the checks had posted to their account.? We also attempted to contact the factoring company to see if they received the checks? On 12/we left another message with the factoring company to confirm if the funds had been received.? Later that day the brokerage emailed us the attached image indicating the envelope containing the checks had been returned by the Canadian post office due to insufficient postage.? At that point we reached out again to the factoring company to see if they had? a *** ** account or waybill that could be used to send new payment.? ? It is our understanding that the brokerage also spoke to the factoring company to determine if ? a wire could be completed.? ? ? While waiting to determine how the new payment would issue, we notified the claimant as well that the checks had been returned and that we had requested ? the brokerage to reissue payment immediately to the factoring company and asked that it be sent with ? tracking so we could ensure deliveryThe claimant’s response is posted below: MsXXXX- This is a complete garbage…The stamp is not even cancelled by the postal mark on the top and there are no postal markings as to the refusal of the envelope anywhereThe US Postal Service never attempted the deliveryUS Postal service has a different, yellow stamp it affixes when the envelope is undeliverableThey never sent the check…What do you think I got where I’m at by being stupid? They need to make a payment by Monday PMI already have a complaint drafted that will be filed here in the Erie County Court of Common PleasI am naming the shipper, the receiver and your organizationI also called shippers and got information for the person that is routing these shipments to the military commissariesI am naming them in the law suit as wellA whole lot of people are going to be inconvenienced by this on Monday I am done playing games with you peopleYou should all be ashamed of yourselfIs there not a one person with a business sense and conscience in your organization or with C&D? This is pathetic and to lie in this fashion really makes me wonder how broke is this company and how do they do business like this? Canadians what can I say… This is the very last time I ever do business with a Canadian company or a company that has a bond with *** ***What a runaroundZero honesty and integrityOne of the bills are now over days oldPathetic! On 12/the checks were re-mailed to the factoring company and notification of this was sent to ? the claimant.? On 12/the claimant’s claim application with supporting documentation was receivedNo further contact was received from the claimant however we did follow up with the factoring company to confirm the checks were received and that the claim was paid in full.? This matter was resolved well within days of the claimant submitting notice to usThe carrier was apparently unhappy that we would not issue her a check immediately and without her submitting any sort of documentation to support her claim, which would have been in direct violation of the federal regulations governing distribution of trust funds? The federal statute addressing the broker financial security requirements, *** *** ***(B), states that a surety provider who receives notice of a claim must respond to the claim on or before the 30th day following the date on which the notice was received.? In this case we responded and investigated the very same day we received notice.? We continued to follow up and communicate with both the claimant and her factoring company thru to resolution which occurred roughly weeks later, well within the day time period Additionally, *** *** ***(A) regarding payment of claims states that a surety provider shall only pay a claim if: ? 1) subject to review by the surety provider, the broker consent’s to the payment; 2) in cases where the broker does not respond to adequate notice to address the validity of the claim and the surety provider determines the claim is valid; or 3) if the claim is not resolved in a reasonable time AND the claim is reduced to a judgment.? In this case the brokerage responded timely with payment information and the matter was resolved within a reasonable period as required by lawIt should also be noted that the broker’s pay terms are days from date of receipt of invoice? Upon review of the claimant’s documentation the first invoice from the claimant was dated 9/and was scheduled for payment 11/10.? The second invoice was dated 10/and technically was not due until 12/12.? The brokerage went ahead and sent payment for both invoices due to the carrier’s abusive emails and calls prior to the claimant submitting the inquiry to our companyPlease let us know if we can provide any further information to help resolve this inquiry.? AS you can see, the claimant’s factoring company has been paid in full and this matter has been resolved in a timely manner? On a further matter, because our contact information with your organization had not been updated, we were not able to respond to the 8/19/complaint.? Would you like us to do so to clarify our position and clean up our record? Respectfully yours, Susan G*** Claims Manager

This claimant, located in Ohio, submitted an on-line inquiry on 11/22/2016 requesting to file a claim against a brokerage out of Canada.  On that same date an application was emailed to the claimant.   At the same time that we received the inquiry from the claimant, we  contacted...

the brokerage asking  for payment information.  The brokerage stated they had already issued 2 checks and mailed them to the claimant’s factoring company on 11/10.   Based on this information we notified the claimant via email that payment was en route and that if it was not received by 11/30 to notify us.  It is our policy to ask all claimants to allow 10 business days (excluding holidays) to receive checks.  We also ask them to allow for extra time when coming from Canada. The next day, 11/23, in response to being advised that payment was en route, the carrier emailed the following: This was told to us few weeks ago and we still haven’t received anything. It does not take 13 days for a check to come in.  I will file a legal action against your organization and the broker if this is not resolved today.  Also, I will contact DOT and file a complaint regarding your activity. This resolution is not acceptable.   We then exchanged several emails with the claimant attempting to explain that several holidays had taken place since the checks were placed in the mail (Veteran’s Day, Thanksgiving Day, as well as a Canadian Holiday- Remembrance Day).  Again, we pointed out that, in our experience, mail does take considerably longer when coming in into the U.S. from Canada.    We advised the claimant to notify us if the check is not received.   The claimant responded by stating she would be filing a complaint with the insurance commission, the Federal Motor Carrier Safety Administration, and the Revdex.com. (Entire email exchange with claimant is attached.) At the same time we were exchanging emails with the claimant on 11/23, we were also emailing the brokerage for additional information as to exactly what address the checks had been mailed – to the claimant address or to the factor directly.  We also requested the information on the factoring company from the brokerage as the claimant refused to provide that information.  Without a release from the factoring company payment cannot be made directly to the claimant.  The brokerage provided the information as to the claimant’s factor and we added the factoring company’s contact information to the claim file.  Our office was closed on 11/24 and 11/25 so follow up was set for the following week to ensure the factoring company received the payment. On 11/29 we emailed to brokerage to see if the checks had posted to their account.  We also attempted to contact the factoring company to see if they received the checks.  On 12/2 we left another message with the factoring company to confirm if the funds had been received.  Later that day the brokerage emailed us the attached image indicating the envelope containing the checks had been returned by the Canadian post office due to insufficient postage.  At that point we reached out again to the factoring company to see if they had  a [redacted] account or waybill that could be used to send new payment.   It is our understanding that the brokerage also spoke to the factoring company to determine if  a wire could be completed.    While waiting to determine how the new payment would issue, we notified the claimant as well that the checks had been returned and that we had requested  the brokerage to reissue payment immediately to the factoring company and asked that it be sent with  tracking so we could ensure delivery. The claimant’s response is posted below: Ms. XXXX- This is a complete garbage…The stamp is not even cancelled by the postal mark on the top and there are no postal markings as to the refusal of the envelope anywhere. The US Postal Service never attempted the delivery. US Postal service has a different, yellow stamp it affixes when the envelope is undeliverable. They never sent the check…What do you think I got where I’m at by being stupid? They need to make a payment by Monday 5 PM. I already have a complaint drafted that will be filed here in the Erie County Court of Common Pleas. I am naming the shipper, the receiver and your organization. I also called shippers and got information for the person that is routing these shipments to the military commissaries. I am naming them in the law suit as well. A whole lot of people are going to be inconvenienced by this on Monday. I am done playing games with you people. You should all be ashamed of yourself. Is there not a one person with a business sense and conscience in your organization or with C&D? This is pathetic and to lie in this fashion really makes me wonder how broke is this company and how do they do business like this? Canadians what can I say… This is the very last time I ever do business with a Canadian company or a company that has a bond with [redacted]. What a runaround. Zero honesty and integrity. One of the bills are now over 80 days old. Pathetic! On 12/5 the checks were re-mailed to the factoring company and notification of this was sent to  the claimant.  On 12/8 the claimant’s claim application with supporting documentation was received. No further contact was received from the claimant however we did follow up with the factoring company to confirm the checks were received and that the claim was paid in full.  This matter was resolved well within 30 days of the claimant submitting notice to us. The carrier was apparently unhappy that we would not issue her a check immediately and without her submitting any sort of documentation to support her claim, which would have been in direct violation of the federal regulations governing distribution of trust funds.  The federal statute addressing the broker financial security requirements, 49 [redacted](B), states that a surety provider who receives notice of a claim must respond to the claim on or before the 30th day following the date on which the notice was received.  In this case we responded and investigated the very same day we received notice.  We continued to follow up and communicate with both the claimant and her factoring company thru to resolution which occurred roughly 3 weeks later, well within the 30 day time period. Additionally, 49 [redacted](A) regarding payment of claims states that a surety provider shall only pay a claim if:  1) subject to review by the surety provider, the broker consent’s to the payment; 2) in cases where the broker does not respond to adequate notice to address the validity of the claim and the surety provider determines the claim is valid; or 3) if the claim is not resolved in a reasonable time AND the claim is reduced to a judgment.  In this case the brokerage responded timely with payment information and the matter was resolved within a reasonable period as required by law. It should also be noted that the broker’s pay terms are 60 days from date of receipt of invoice.  Upon review of the claimant’s documentation the first invoice from the claimant was dated 9/7 and was scheduled for payment 11/10.  The second invoice was dated 10/12 and technically was not due until 12/12.  The brokerage went ahead and sent payment for both invoices due to the carrier’s abusive emails and calls prior to the claimant submitting the inquiry to our company. Please let us know if we can provide any further information to help resolve this inquiry.  AS you can see, the claimant’s factoring company has been paid in full and this matter has been resolved in a timely manner.   On a further matter, because our contact information with your organization had not been updated, we were not able to respond to the 8/19/2015 complaint.  Would you like us to do so to clarify our position and clean up our record? Respectfully yours, Susan G[redacted] Claims Manager

Check fields!

Write a review of Yu Company LLC

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Yu Company LLC Rating

Overall satisfaction rating

Address: 5245 Quincy Street, Metairie, Louisiana, United States, 70006

Phone:

Show more...

Web:

www.optom.com

This site can’t be reached

Shady, yet now dead: once upon a time this website was reported to be associated with Yu Company LLC, but after several inspections we’ve come to the conclusion that this domain is no longer active.



Add contact information for Yu Company LLC

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated