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Yuba_Sutter Training Zone

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Yuba_Sutter Training Zone Reviews (1)

Review: My daughter had allegations she stole money from a locker that was not locked. They chose to cancel her membership without cause. The alleged victim cannot prove anything and was identified from video working out in facility. She claims to be innocent and victim does not have proof and does not want to have cops called and we as alleged thief did meant nothing to them. The staff accused her of something they cannot prove and were disrespectful to her and me. For a business to want to stay in business and be disrespectful is absurd. I believe they should be held accountable for their customer service. Without proof and alleged victim not wanting police (suggest maybe not true) it appears both should have membership terminated or neither, but not one without the other. We called police to go their, if we are guilty why would we call police. My daughter deserves an apology.Desired Settlement: Apology and termination of other party membership as well or reinstatement of my daughters membership.

Business

Response:

We received a complaint that one of our members (Victim), whosaid she caught another member (Suspect) stealing from her purse in the women’slocker room. We watched surveillancevideo and the victim identified the suspect from the video as the person shehad seen holding her purse. No otherwitnesses were located. Our staff memberswere able to recognize the suspect from the video. Both victim and suspect are juveniles. Staff contacted the victim’s father who saidhe did not want to press charges against the suspect. As is our policy, anyone caught stealing fromthe club has their membership immediately cancelled. We strive to create a safe environment for our members toworkout. Based upon the fact the victimcaught the suspect stealing directly from her purse, we felt it was the in bestinterest for the safety of our club to terminate the suspect’s membership.

Consumer

Response:

I am rejecting this response because: There is no evidence of the theft. The alleged suspect was identified as an alleged thief working out in the gym not the area of the alleged incident. The alleged victim is an individual the alleged suspect knows from school and if they don't want charges is seems no proof exists and to be fair to both with no proof both should have been terminated. Someone should not be allowed to lie and jeopardize another's reputation with no proof

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Description: Fitness Centers

Address: 424 D St., Marysville, California, United States, 95901

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