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Yucaipa Car Wash

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Yucaipa Car Wash Reviews (1)

Initial Business Response /* (1000, 5, 2015/08/29) */
Custcame in for a washAfter vehicle came out of tunnel the custclaims her van was scratched by a spray bottle that an employee was carrying in his pocket
Custapproached me and I accompanied her to the vehicleThe custpointed at
some scratches that were deep and seemed to have been caused by a sharp objectYucaipa Carwash is a hand wash and there is nothing that could cause these scratches during the process of washingThe sparay bottle the custrefers to can in no way cause a scratch to any painted surfaceThe bottle has no sharp and hard edgesWe have used them on hundreds of thousands of cars without any problems
After it was explained to the custas to why these scratches could not have happened here, she began using profanity and vulgarity (in the presence of her own children and the children of waiting customers)At this point she was asked to leave the premises and seek damages in a court
The vehicle was washed and vacuumed and all services were performed for which the custhad paid and therefore she does not have a valid reason to claim a refund or seek damages
Initial Consumer Rebuttal /* (3000, 7, 2015/09/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all the scratches were not even deepAnd luckily, they can be buffed outThe guy that was cleaning the van knew he did it because he stood there trying to wipe them away that's how I noticed it and the fact that I was sitting there literally watching this happenThe spray bottle hanging from his pants lines up to
the exact spot were the scratches are atThe Lady owner was so quick to say just take me to court instead of owning the mistake she was not even present forI admit that I cussed her out(yes my kids were there I had to apologize to them and explain that this lady took my money and did not give it back)If a customer is unsatisfied with your service or the service that was being expected a refund should be owed, and I defiantly lost my temper when she told me those were there on my new car.(THEY WERE NOT) This van was just purchased the Saturday before this oneAnd not all services were provided I didn't get my air freshener, there were spots on my bumper, and there was a wet dirt foot print on my rugI have never been treated so horribly anywhere

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Address: 34712 Yucaipa Blvd, Yucaipa, California, United States, 92399-4253

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www.jvic.org

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