Initial Business Response /* (1000, 5, 2016/03/14) */
Customer brought car to Yucca Valley Ford on 09/2014 RO#XXXXXX with the complaint of "front window makes noise but does not roll up. This repair was sent to the Chrysler store as the customer had a Chrysler service contract. The customer brought...
the car to Yucca Valley Ford on 11/2015 RO# XXXXXX with the concern of "door locks, keypad & trunk control inoperative. Dealer replaced keyfob to correct. Customer brought vehicle to Yucca Valley Ford on 12/2015 RO# XXXXXX with concern of 1.Smells vapor from front of car. Dealer replaced leaking intake manifold gaskets 2,Replace spark plugs, boots & thermostat. Extended contract company paid $1,041.08 and customer paid $651.99. No mention of door locks or windows not working. Customer brought vehicle to Yucca Valley Ford on 02/2016 RO#XXXXXX with concern "keyfob not working. Dealer replaced driver's front door switch. Customer paid for part and dealer diagnosed and installed part at no charge. customer has stopped in on a couple of occasions since this visit stating the door locks were acting up, on both occasions customer could not duplicate the concern in the service drive and they were working correctly for the service advisor and service manager. On more than one occasion the customer has been abusive to the service staff so the dealer has decided to discontinue the business relationship with this customer. His service contract is valid at any repair facility he chooses [redacted] use. Dealer will stand on this decision.
Initial Consumer Rebuttal /* (3000, 8, 2016/03/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On the contrary they were very rude to me, because they had exhausted all the parts covered by my warranty with their guessing game as to what part may be causing the problem. Dealer replaced keyfob after customer paid for part. Yes problem was mentioned at time when other non associated repair was done. They told me to make an appointment to come back for recheck. They were very abusive to customer out of frustration that they were unable to diagnose the problem. To this day keyfob is inoperable and door locks are inoperable and the truck release is inoperable. I feel they have abused my warranty for parts they were misdiagnosed. There is still one more part that operates along with the other parts replaced that they were unable to order stating it is no longer available. I believe this part if replaced from the get go may be the part that was actually needed. I have located the part at an out of state parts dealer. They do not want to contact MOPAR, my warranty carrier to talk with them regarding this part at my warranty carriers request. I bought this car at this dealership. They owe it to me to fix this car at this dealership. I have all my work orders that have been done to prove my point. I am more than willing to submit them upon request.
Final Business Response /* (4000, 10, 2016/03/24) */
Dealership will stand on it's decision to no longer offer service to this customer in the future.
Final Consumer Response /* (2000, 6, 2016/06/10) */
Yucca Valley Ford contacted me after this matter was brought to the attention of the Revdex.com. This matter has been resolved with Yucca Valley Ford. Thank you for the assistance Revdex.com.
Initial Business Response /* (1000, 5, 2016/03/14) */
Customer brought car to Yucca Valley Ford on 09/2014 RO#XXXXXX with the complaint of "front window makes noise but does not roll up. This repair was sent to the Chrysler store as the customer had a Chrysler service contract. The customer brought...
the car to Yucca Valley Ford on 11/2015 RO# XXXXXX with the concern of "door locks, keypad & trunk control inoperative. Dealer replaced keyfob to correct. Customer brought vehicle to Yucca Valley Ford on 12/2015 RO# XXXXXX with concern of 1.Smells vapor from front of car. Dealer replaced leaking intake manifold gaskets 2,Replace spark plugs, boots & thermostat. Extended contract company paid $1,041.08 and customer paid $651.99. No mention of door locks or windows not working. Customer brought vehicle to Yucca Valley Ford on 02/2016 RO#XXXXXX with concern "keyfob not working. Dealer replaced driver's front door switch. Customer paid for part and dealer diagnosed and installed part at no charge. customer has stopped in on a couple of occasions since this visit stating the door locks were acting up, on both occasions customer could not duplicate the concern in the service drive and they were working correctly for the service advisor and service manager. On more than one occasion the customer has been abusive to the service staff so the dealer has decided to discontinue the business relationship with this customer. His service contract is valid at any repair facility he chooses [redacted] use. Dealer will stand on this decision.
Initial Consumer Rebuttal /* (3000, 8, 2016/03/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On the contrary they were very rude to me, because they had exhausted all the parts covered by my warranty with their guessing game as to what part may be causing the problem. Dealer replaced keyfob after customer paid for part. Yes problem was mentioned at time when other non associated repair was done. They told me to make an appointment to come back for recheck. They were very abusive to customer out of frustration that they were unable to diagnose the problem. To this day keyfob is inoperable and door locks are inoperable and the truck release is inoperable. I feel they have abused my warranty for parts they were misdiagnosed. There is still one more part that operates along with the other parts replaced that they were unable to order stating it is no longer available. I believe this part if replaced from the get go may be the part that was actually needed. I have located the part at an out of state parts dealer. They do not want to contact MOPAR, my warranty carrier to talk with them regarding this part at my warranty carriers request. I bought this car at this dealership. They owe it to me to fix this car at this dealership. I have all my work orders that have been done to prove my point. I am more than willing to submit them upon request.
Final Business Response /* (4000, 10, 2016/03/24) */
Dealership will stand on it's decision to no longer offer service to this customer in the future.
Final Consumer Response /* (2000, 6, 2016/06/10) */
Yucca Valley Ford contacted me after this matter was brought to the attention of the Revdex.com. This matter has been resolved with Yucca Valley Ford. Thank you for the assistance Revdex.com.