Yuhan Heating & Air Conditioning

you company abuse me for 5 days. It was not the first time I am using you. I spoke with the owner on the phone and he hang up the phone on me after screaming on me I was willing to pay you $1500 just so I have my AC working aging. I trust your company how come a different technician came and fix the same problem you wanted $1500 in 1 hour and charge me $200 including TAX!!

We pride ourselves in providing good customer service and being honest, which is reflected in our current A+ Revdex.com rating. However, we did screw up on this service call by not being prompt and delaying appointment due to high service call demand that week. After finding out sequence of events and...

invoice that was sent out by mistake, I sent customer an email and tried calling to explain and remedy the situation by offering to re-trouble shoot the problem at no cost and also voided the mistaken invoice. As a owner of the company, I have reprimanded the dispatcher and technician that was involved in this service call. I want to sincerely apologize for bad experience you had and hope you give us another chance to serve you. I would like to offer you free one year maintenance on your heating and AC system and I will personally do the maintenance my self. Once again, please accept my apology and hope for amicable solution that will satisfy you. Sincerely,

Review: I had a problem with my ac that was repaired by yuhan few months ago. I called them and set up an appointment for the next day

the next day no one showed up - I called and they told me that the next day someone will come

the next day a technician came in and started to check the unit he said that there is a leak and that they have to find the leak so they have to remove the refrigeration gas that I have in the system and replace it with nitogen so they can find the leak. I agreed and they did so and told me that they found a small leak in the pipe conectore in the attic but they need to order a o ring and will come tomorrow - they said it will cost 800 to fix eventhough the o ring cost $1

I had no option and I told them justfix it since a needed the ac to work and I was already 3 days without ac

the next day the came at 5pm !! went to the attic and told me that its not the o ring and the problem is the tread that went bad and they have to change the whole coil (its a 4 month unit - brand new) and now it will cost $1500

again I did not have a choice and I agreed but they said its a special part and tomorrow they will order it - the next day I called them and they told me that they are to busy to do it and they will do it after the weekend "i am not the only customer" they said. I was very upset and the owner of the company talk with me and was screaming on me and said - "we do not work with you - we are not coming back - find some one else" he hung up the phone

I called local supplier and asked for the price of the coil and availability - $200 and in stock

I called a different repair company - they technician came the same day - put a new oring - did not change any part and re gas the unit and the unit is working perfectly

I was so upset from the scam but did not do anything - today I am getting an invoice from yuhan for almost $900 !!!!Desired Settlement: void the invoice and let people know not to work with them since they are no reliable not professional and not honest

Business

Response:

We pride ourselves in providing good customer service and being honest, which is reflected in our current A+ Revdex.com rating. However, we did screw up on this service call by not being prompt and delaying appointment due to high service call demand that week. After finding out sequence of events and invoice that was sent out by mistake, I sent customer an email and tried calling to explain and remedy the situation by offering to re-trouble shoot the problem at no cost and also voided the mistaken invoice. As a owner of the company, I have reprimanded the dispatcher and technician that was involved in this service call. I want to sincerely apologize for bad experience you had and hope you give us another chance to serve you. I would like to offer you free one year maintenance on your heating and AC system and I will personally do the maintenance my self. Once again, please accept my apology and hope for amicable solution that will satisfy you. Sincerely,

Consumer

Response:

you company abuse me for 5 days. It was not the first time I am using you. I spoke with the owner on the phone and he hang up the phone on me after screaming on me I was willing to pay you $1500 just so I have my AC working aging. I trust your company how come a different technician came and fix the same problem you wanted $1500 in 1 hour and charge me $200 including TAX!!