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Yukon Trail

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Yukon Trail Reviews (2)

Initial Business Response / [redacted] (1000, 8, 2016/07/21) */ Contact Name and Title: [redacted] Office Manag Contact Phone: XXXXXXXXXX Contact Email: [redacted] @yukontrailinc.com These bikes have a year warranty after that warranty expires customers are responsible for any parts purchasesIf this would of fell under the warranty period we would of send a replacement battery at no charge but since this is out of the warranty period the customer is responsible for the purchase of a new battery

Initial Business Response / [redacted] (1000, 5, 2015/11/18) */ We have sent the customer the hex screw in which it originally got lost in transit so we resentSometime after customer had emailed in the battery problem in which we are working on resolving, waiting on information from the customer Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company has agreed to replace the faulty charger and they have my correct mailing addressIt has been confirmed with them following the receipt of this email and their responseI am awaiting the part still, and the company stated it was sent via FedExI informed the company that I will notify them upon arrival of the partIf the part does not arrive in a timely manner then I choose the right to reopen this case

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