Yum Drop

Excellent and extremely professional! Joi is very responsiveShe provides just the right amount of information to keep me informed but not overly involved

Excellent and extremely professional! Joi is very responsiveShe provides just the right amount of information to keep me informed but not overly involved

Good experience with this companyExtremely professional and easy to deal withPayments on time and well documented

RE: Order # XXXXXX - dated [redacted] Item # YXXXXXX Lace-Up Patent Boots * - Black [redacted] DEFECTIVE ITEM- 2 RT FEET. YUMDROP WILL NOT EXCHANGE. RE: Yumdrop.com (former web address) Order # [redacted] total) - dated 11/5/12, Item # YXXXXXX Lace-Up Patent Boots * - Black [redacted] DEFECTIVE ITEM- 2 RT FEET. YUMDROP WILL NOT EXCHANGE NOR REFUND, NOR PROVIDE STORE CREDIT. Boots have never been worn, obviously due to two right feet.Called customer service (call center handles Yandy.com & Yumdrop.com orders) Customer service [redacted] was poor and unwilling to attempt to resolve/remedy. Neither with a store credit, refund, or exchange. [redacted], called back after I began to enter this complaint to you, the Revdex.com, and promised he had emailed a [redacted] gift card, however, I have yet to receive it.Sincerely,[redacted] Desired SettlementEither a store credit, refund, or exchange.Thank you.Business Response /* (1000, *, 2014/05/23) */Yumdrop is very well aware of [redacted]'s unique situation. Her purchase was made on November [redacted] XXXX - X:XX pm (567 days ago). She did not contact Yumdrop until [redacted] X XXXX over a year and half from the purchase date.Unfortunately, when her online order of shoes arrived to her there were 2 right shoes in the box. Our concern was the delay in contact us. We no longer offer the product [redacted] Lace-Up Patent Boots Black / * .We addressed her concern and issued a store credit for the item on [redacted] We could not replace the item because it was discontinued. We could not refund because it had been far too long to issue a credit to the credit card use. Ms. [redacted] has already used her store credit with a purchase made on [redacted]The reason the customer initially did not receive her e-card store credit is because in the almost 2 years since she placed the order the customer had changed her email address. We issued the store credit to the email address on the order.As a result that situation has been correct when a valid email address was provided. And as stated before the customer used her store credit already. I am unclear why a complaint was filed when all of the customer's concerns were address by [redacted]If there a additional question please advise.