Yuma Honda

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
Marco Page To Whom It May Concern:I am not satisfied with Yuma Honda's business.  The reason being is that they wrote the incorrect addresses at the time of purchase.  I was not able to operate my vehicle for two weeks since the dealer registration was expired.  Even though the registration was up to date with Arizona Department of Motor Vehicles, I did not want to risk being stop in the state of California since that is where I work and reside.  I had to borrow a vehicle from a friend and called AZ  DMV to get the status of my registration.  Additionally, Yuma Honda did not give me the name of who was financing my 2011 Honda Civic.  Yuma Honda told me that Wells Fargo Dealer Services was financing my vehicle.  I called Well Fargo Dealer Services to verify and that was not the case.  As a result, my payment was late to the correct financing business, thus costing me $3 late fee for every day my payment was late.  I will not do business again at Yuma Honda and I will not recommend anybody to go and purchase vehicles at Yuma Honda either.  However, I do thank Revdex.com for taking this matter seriously.Thank you,[redacted]

Good evening Mr. [redacted]At the time of your original complaint you asked that we provide you with your registration, which we did accomplish. We are truly sorry for any inconvenience this may have caused. We will call the bank your vehicle is financed with and insure that there is no negative reflection on your account standing. Additionally, I will have our office send you a check for the fee that [redacted] charged you. I would also like to offer to pay for your first oil change and tire rotation on the 2011 Civic you purchased. We would really like the opportunity to earn your confidence back and show you the type of experience you should have received from day one. Please feel free to contact me personally if you have any further concerns and we will handle them immediately, my direct line is ([redacted] 
*Best regards, Mike

Dispute resolution, We were under the impression that we were giving our customer what he wanted. If we follow his request verbatim he has asked for $200.00. So that being said, I will request a check be cut immediately for $200.00 payable to him. I will need his exact name and address to process this. Best regards,Mike R[redacted]Executive Manager

October 9, 2015Dispute Resolution ConsultantRevdex.com, [redacted] AZRe: Complaint filed by [redacted], ID #[redacted]  Dear Sir or Madam:We have received and reviewed the complaint filed by Mr.[redacted] There were two addresses listed in his file, one in [redacted] and another in [redacted]...

which caused the license plates to be temporarily lost. The customer contacted the dealership and we were able to track down his plate and it was given to him last week. This matter has been resolved. Please feel free to contact me directly if there are any further issues. My office number is [redacted]Sincerely,Mike R[redacted]Executive ManagerYumaHonda

Good afternoon,After reviewing this complaint with our Service Director it is hard to make a complete and knowledgeable assessment of this situation. Management has requested that Saul bring the vehicle into the dealership so they can review any of the mentioned items. Our customer has refused to...

bring the vehicle to the dealership for an inspection. Based on what we know of the particular repair that was done (at no cost) to the customer, some of the items could not have been effected by the repair that was done. The above being said, we are a consumer friendly dealership and in light of customer good will, we will repair or replace Saul's headlight for him. This will require that he bring the the vehicle to the dealership to get this accomplished. At your convenience please contact Walid Doumit our General Manager at ###-###-####.Thank you,Mike R[redacted]Executive Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Edgar V[redacted]

Good evening Mr. [redacted]
At the time of your original complaint you asked that we provide you with your registration, which we did accomplish. We are truly sorry for any inconvenience this may have caused. We will call the bank your vehicle is financed with and insure that there is no negative reflection on your account standing. Additionally, I will have our office send you a check for the fee that [redacted] charged you. I would also like to offer to pay for your first oil change and tire rotation on the 2011 Civic you purchased. We would really like the opportunity to earn your confidence back and show you the type of experience you should have received from day one. Please feel free to contact me personally if you have any further concerns and we will handle them immediately, my direct line is ([redacted] 

Best regards,
 
Mike

Good afternoon,
We have delayed responding because we have been earnestly trying to contact Ms. [redacted] Our General Manager, Service Manager and myself have all tried to reach out to no avail. 
In our first response we offered to reimburse Ms. [redacted] for the wheel lock she had to purchase as well as for the tow service. We also apologized for any inconvenience that this had caused. We did this in an effort to show our concern and the true way in which we conduct business. We see from Ms.  Rodriguez's response that the tow in was covered however the the wheel locks were not. Our offer still exists to reimburse for the wheel locks. 
In a later conversation our Service department made another attempt at rectifying this situation by offering to replace a part for her car at no cost. They also offered a free rental car, a free oil change, and a free tank of gas. My understanding is that Ms. [redacted] was not able to make it for her appointment. If coming to the dealership is a problem we would be happy to pick the vehicle up at home or her place of employment. This offer is still on the table [redacted] now. As I said earlier in my response, we have be unable to make contact with Ms. [redacted] after several attempts. Please feel free to call Jerry K[redacted] our General Manager or Chris W[redacted] our Service Manager at [redacted] I can also be contacted at [redacted] We will make every effort to accommodate your situation. Our goal at Yuma Honda is to provide excellent customer service, we just need to be able to speak with Ms. [redacted] to make this happen.
Best regards,
Mike R[redacted]

[redacted]r

Good learning experience on buying my first car at a dealership fixed details on vehicle as promised and salesmen helpful as much as possible [redacted] and [redacted]

October 1, 2015Dispute Resolution ConsultantRe: [redacted] ID#:[redacted]Good morning and thank you for your message regarding Ms.[redacted] We have reviewed her issue and our Service Manager is contacting hernow to provide a wheel lock key for her rims and to...

also pay for the tow billwhich she incurred with her flat tire. We are very sorry for the inconvenienceand will also be relaying this message in person.Sincerely, Mike R[redacted] Executive Manager Yuma Honda

Yuma Honda did contact me via email and advise me to contact them I have not contact them because I work and have not have the time to do so on business hours. I read what they wrote on their response, is not needed anymore the wheel lock I had to buy it and the towing service is part of my insurance policy, the main reason for my complaint is for people to really know what time of company is that does not care for customer. I hope they change that for future customers.

October 9, 2015Dispute Resolution ConsultantRevdex.com, [redacted] AZRe: Complaint filed by [redacted], ID #[redacted]  Dear Sir or Madam:We have received and reviewed the complaint filed by Mr.[redacted] There were two addresses listed in his...

file, one in [redacted] and another in [redacted] which caused the license plates to be temporarily lost. The customer contacted the dealership and we were able to track down his plate and it was given to him last week. This matter has been resolved. Please feel free to contact me directly if there are any further issues. My office number is [redacted]Sincerely,Mike R[redacted]Executive ManagerYumaHonda

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]

Regards,

Marco Page To Whom It May Concern:I am not satisfied with Yuma Honda's business.  The reason being is that they wrote the incorrect addresses at the time of purchase.  I was not able to operate my vehicle for two weeks since the dealer registration was expired.  Even though the registration was up to date with Arizona Department of Motor Vehicles, I did not want to risk being stop in the state of California since that is where I work and reside.  I had to borrow a vehicle from a friend and called AZ  DMV to get the status of my registration.  Additionally, Yuma Honda did not give me the name of who was financing my 2011 Honda Civic.  Yuma Honda told me that Wells Fargo Dealer Services was financing my vehicle.  I called Well Fargo Dealer Services to verify and that was not the case.  As a result, my payment was late to the correct financing business, thus costing me $3 late fee for every day my payment was late.  I will not do business again at Yuma Honda and I will not recommend anybody to go and purchase vehicles at Yuma Honda either.  However, I do thank Revdex.com for taking this matter seriously.Thank you,[redacted]