Yun, Christopher W. Law Offices of

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I appreciate your efforts in contacting the dealership, and am happy that they at least responded to you, although I would like to see proof of what they are saying I was told by Kelsey B***l upon purchase of the CRV that when I chose to turn in my lease, if I were to return to their dealership and purchase another vehicle that all fee's would be waived That's what I believed the entire time I had the lease That's why I returned to their dealership to turn it in and purchase something else If there were fee's due, then why wasn't I made aware of them before now? Why did it take NINE MONTHS for Honda to send me a bill and why did the vehicle sit on their lot for months without being turned in? Why would they have taken my keys and transferred my tags if the vehicle wasn't going to be purchased by the dealership? This is extremely disheartening.I have attached an email conversation between myself and Kelsey B***l the salesperson whom I trusted This email shows that I specifically asked her about additional fee's and said that I was willing to keep the CRV to avoid any fees She said that Valley Honda was going to purchase the car rather than turn it in and there would be no fees I hope you can help to resolve this matter Regards, [redacted]

Revdex.com Holiday Drive Suite Pittsburgh, Pa15220ID# *** Submitted 6/26/2017The customer mistook the amount Valley Honda was to pay to Honda Financial ServicesValley Honda agreed to cover the customer’s last two lease payments ONLYIt was explained to the customer that
she would be responsible for any remaining balanceValley Honda would have no way of confirming a total amount owed which could include late fees etc=Valley Honda considers this matter closed

1/22/16To whom it may concern:This letter is in response to Revdex.com complaint #*** filed against Valley Honda.Every vehicle that is sold by Valley Honda passes Pennsylvania state safety and emission standards and receives a month/3,mile powertrain warrantyI disagree with
the customer's description of the situation; however as an act of good faith, we agreed to replace the headlight fixture at our cost, but the customer declinedWe will not be replacing the headlight for free, however, our previous offer still stands.Sincerely,Robert G***General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The only thing that was clearly explained at the time of purchase was that any and all issues that should arise with the engine and transmission would be covered under the four star warranty that I purchased through warranty solutions. Only after calling the dealership multiple times (July 6, 2015; July 13, 2015; July 16, 2015; July 24, 2015; and August 6, 2015) to work the issue out between myself and the dealership was my phone call finally returned on August 8, 2015. During this phone conversation, I was told that the warranty did not cover the issue that arose. In my eyes, the dealership reneged on what I was told at purchase and should reimburse me for costs incurred. I do not consider this matter a closed issue. It appears that this is a common theme for this dealership. A similar complaint was filed with the Revdex.com on a previous date. Either the salespeople and finance manager do not fully understand what the warranties offer or they are purposefully being fraudulent
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,
*** ***

Ms. [redacted],It is Valley Honda policy to explain and price any and all service policy coverage options. This would, especially include the most comprehensive coverage available.It was carefully explained to Mr. [redacted] by Michael D[redacted] at the time of delivery that his options concerning service...

policy purchase included a five star option through Warranty Solutions. Mr. [redacted] found this option price prohibitive and declined. This option would have covered the transmission issue. Mr. [redacted] instead opted for a four star policy, also through Warranty Solutions. This was a less expensive option. It was clearly explained to Mr. [redacted] the differences in coverage between the two policies and again, reiterated to him by Mr. D[redacted] during their phone conversation on August 8, 2015 at approximately 9:30am.Valley Honda considers this matter fully addressed and closed. Thank you for your time.Steve W[redacted]General Sales Manager Valley Honda

5/18/2017To Whom it May Concern,This letter is in response to Revdex.com complaint #[redacted] filed against Valley Honda on 5/13/2017.If I understand the complaint properly, the customer experienced issues with their brakes after an oil change and tire rotation that was performed by...

Valley Honda. While I don't believe there is a correlation between the two, I would be happy to discuss this with the customer, but this is the first that I am aware of an issue.The customer was also unhappy that there was a note left inside the vehicle indicating that any service bill would be refunded if they purchase a new car. I believe that this is a misunderstanding, since we leave the same marketing material in every vehicle. Customers are often reluctant to purchase a new car when they have just had service completed, so this offer is made to alleviate this concern. There was no intent to deceive or mislead the customer in this situation.As previously indicated, I don't believe that there was any poor workmanship in this instance, but in the interest of customer satisfaction and due to the customer's loyal history, I would be happy to discuss this issue with them to try to make them satisfied.Sincerely,Robert G[redacted] Valley Honda Owner

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I appreciate your efforts in contacting the dealership, and am happy that they at least responded to you, although I would like to see proof of what they are saying.  I was told by Kelsey B[redacted]l upon purchase of the 2014 CRV that when I chose to turn in my lease, if I were to return to their dealership and purchase another vehicle that all fee's would be waived.  That's what I believed the entire time I had the lease.  That's why I returned to their dealership to turn it in and purchase something else.  If there were fee's due, then why wasn't I made aware of them before now?  Why did it take NINE MONTHS for Honda to send me a bill and why did the vehicle sit on their lot for 6 months without being turned in?  Why would they have taken my keys and transferred my tags if the vehicle wasn't going to be purchased by the dealership?  This is extremely disheartening.I have attached an email conversation between myself and Kelsey B[redacted]l the salesperson whom I trusted.  This email shows that I specifically asked her about additional fee's and said that I was willing to keep the CRV to avoid any fees.  She said that Valley Honda was going to purchase the car rather than turn it in and there would be no fees.  I hope you can help to resolve this matter.
Regards,
[redacted]

April 11, 2015 [redacted]The Nissan Murano in question has subsequently been gone over by our service department. The issues that were wrong with the vehicle as diagnosed by Pittsburgh East Nissan were examined and, in some cases addressed by Valley Honda. Their assessment of the safety or...

lack there of concerning the Murano were, of course embellished. The Murano is for sale at this time and fully safe.James G[redacted], our president who resides in Florida has been made aware of this situation and has left it in my hands.As for trying to make amends with the [redacted] family, I have undertaken this task myself but have been unsuccessful thus far. This letter to you, however seems to indicate an unwillingness for them to do business with us.We now consider this matter closed and any and all follow up should be directed to Steve W[redacted].Thank you.Steve W[redacted] Valley Honda