Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The only thing that was clearly explained at the time of purchase was that any and all issues that should arise with the engine and transmission would be covered under the four star warranty that I purchased through warranty solutions Only after calling the dealership multiple times (July 6, 2015; July 13, 2015; July 16, 2015; July 24, 2015; and August 6, 2015) to work the issue out between myself and the dealership was my phone call finally returned on August 8, During this phone conversation, I was told that the warranty did not cover the issue that arose In my eyes, the dealership reneged on what I was told at purchase and should reimburse me for costs incurred I do not consider this matter a closed issue It appears that this is a common theme for this dealership A similar complaint was filed with the Revdex.com on a previous date Either the salespeople and finance manager do not fully understand what the warranties offer or they are purposefully being fraudulent Regards, [redacted]
Ms [redacted] ,It is Valley Honda policy to explain and price any and all service policy coverage optionsThis would, especially include the most comprehensive coverage available.It was carefully explained to Mr [redacted] by Michael D [redacted] at the time of delivery that his options concerning service policy purchase included a five star option through Warranty SolutionsMr [redacted] found this option price prohibitive and declinedThis option would have covered the transmission issueMr [redacted] instead opted for a four star policy, also through Warranty SolutionsThis was a less expensive optionIt was clearly explained to Mr [redacted] the differences in coverage between the two policies and again, reiterated to him by MrD [redacted] during their phone conversation on August 8, at approximately 9:30am.Valley Honda considers this matter fully addressed and closedThank you for your time.Steve W [redacted] General Sales Manager Valley Honda
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The only thing that was clearly explained at the time of purchase was that any and all issues that should arise with the engine and transmission would be covered under the four star warranty that I purchased through warranty solutions Only after calling the dealership multiple times (July 6, 2015; July 13, 2015; July 16, 2015; July 24, 2015; and August 6, 2015) to work the issue out between myself and the dealership was my phone call finally returned on August 8, During this phone conversation, I was told that the warranty did not cover the issue that arose In my eyes, the dealership reneged on what I was told at purchase and should reimburse me for costs incurred I do not consider this matter a closed issue It appears that this is a common theme for this dealership A similar complaint was filed with the Revdex.com on a previous date Either the salespeople and finance manager do not fully understand what the warranties offer or they are purposefully being fraudulent Regards, [redacted]
Ms [redacted] ,It is Valley Honda policy to explain and price any and all service policy coverage optionsThis would, especially include the most comprehensive coverage available.It was carefully explained to Mr [redacted] by Michael D [redacted] at the time of delivery that his options concerning service policy purchase included a five star option through Warranty SolutionsMr [redacted] found this option price prohibitive and declinedThis option would have covered the transmission issueMr [redacted] instead opted for a four star policy, also through Warranty SolutionsThis was a less expensive optionIt was clearly explained to Mr [redacted] the differences in coverage between the two policies and again, reiterated to him by MrD [redacted] during their phone conversation on August 8, at approximately 9:30am.Valley Honda considers this matter fully addressed and closedThank you for your time.Steve W [redacted] General Sales Manager Valley Honda