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Yuneec USA Inc.

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Reviews Yuneec USA Inc.

Yuneec USA Inc. Reviews (33)

TO WHOM IT MAY CONCERN,Mr*** ***'s unit was crashed due to pilot errorThere was no issue with the GPS moduleAfter the technician reviewed the telemetry data again, no system errors where presentThe cost of repairs were originally but Yuneec discounted the repairs to
to help the customerThe unit was repaired and the customer finally paid for the repairs and his unit was shipped backThe delay for the unit being shipped back was due to the customer not being able to pay for the repairs.Yuneec

The customers unit was repaired and tested by our technicians and was deemed to be working to the units operational spe**Our phone techs did revise the customers telemetry data and found no defects and did explain that the unit was working correctly under the correct mode at time of crashThe attach information will show conversations between the customer and the techsName: C0*** ***
Memo
Hi,
I sent in a defective Typhoon H drone with props in attached photoYou guys sent me back a prop-less drone
Cheers,
***
----- -----
*** ***
07/27/5:pm
Name: *** *** (**@yuneecusa.com)
Memo
Hi ***,
An request for the props has been sent to our ordering departmentYou will receive a notification when that request is processedThank you
07/27/5:pm
Title: Case #***8: Crashed
Name: *** *** (**@yuneecusa.com)
Memo
Customer did not receive props back with his repairPlease send Typhoon H props A and B
YUNTYH118A
YUNTYH118B
Thank you
07/13/12:pm
Name: C0*** ***
Memo
My assessment stands of non warranty adue to pilot error and not of unit malfunction
07/13/12:pm
Name: C0*** ***
Memo
Returned customers callback per request through ***I called and advised based on my view and view of A Radtke there was no fault of aircraftBased on attached telemetry file he launched in smart mode and drone darted towards him and recovered and still in smart(follow me) per customer statement he was moving around and per follow me it was responding correctly and struck a tree
07/13/12:pm
Title: Case #***8: Crashed
Name: *Internal Sales Rep
Memo
07/08/1:pm
Name: C0*** ***
Memo
From: ***@gmail.com
Sent: 2016-07-08T19:54:14.000Z
To: **@yuneecusa.com
Subject: Re: Re: Re: Re: Yuneec Repair Quote
Please read the rest of my ticketI've called and spoken to Yuneec several timesThe Typhoon had a defect that caused the crashYuneec needs to repair the Typhoon under warranty
Cheers,
***
----- -----
*** ***
I buy ugly multifamily housing
units or unitsContact me
"There is no place like 127.0.0.1."
On Fri, Jul 8, at 3:PM, wrote:
I see on your sales order you owe $please call into our support line so we may take your payment information thank you
From: ***@gmail.com
Sent: 2016-07-08T19:34:18.000Z
To: **@yuneecusa.com
Subject: Re: Re: Re: Yuneec Repair Quote
Hi,
I spoke to Sergio on July 6th and he told me that *** is handling my case and will call meI have not heard from *** yet
My sales order is YUS***
Cheers,
***
----- -----
*** ***
"There is no place like 127.0.0.1."
On Wed, Jul 6, at 10:AM, wrote:
STATUS
Pending Receiving
This means one of things, we haven't received it yet or it has not been checked into the repair departmentOnce it is in you will receive an email from the repair department depicting the receipt of your unit
Customer Care Yuneec USA Inc
*** Ontario Mills Parkway
Ontario, CA ***
O: ***
www.yuneec.com
Like us on Facebook https://www.facebook.com/YuneecAPV/
Follow us on Twitter https://twitter.com/YuneecAviation
Follow us on Instagram https://instagram.com/YuneecAPV
Notice of Confidentiality: This message, together with any attachments, is intended only for the use of the individual or entity to which it is addressedIt may contain information that is confidential and prohibited from disclosureAny unintended recipient is expressly prohibited from disclosure, copying, distributing or use of the contents hereofIf you received this message in error, please notify the original sender and destroy this item, along with any attachments
From: ***@gmail.com
Sent: 2016-07-06T14:24:13.000Z
To: **@yuneecusa.com
Subject: Re: Re: Yuneec Repair Quote
Hi,
Any update regarding my case? *** told me that she will call me back on SaturdayHave yet to hear from her or anyone else @ Yuneec about my Typhoon
Cheers,
***
----- -----
*** ***
"There is no place like 127.0.0.1."
On Fri, Jul 1, at 7:PM, *** wrote:
ThanksI spoke to *** @ 6:PM ESTPlease check with her
Cheers,
***
----- -----
*** ***
"There is no place like 127.0.0.1."
On Fri, Jul 1, at 7:PM, wrote:
Hello, you will be receiving a call back
From: ***@gmail.com
Sent: 2016-07-01T22:50:19.000Z
To: **@yuneecusa.com
Subject: Re: Yuneec Repair Quote
To Whom It May Concern:
Thank you for looking into the situation with my TyphoonIn my discussion with *** on June @ 4:PM ESTWe established that the Typhoon was operating in Smart Mode for the entirety of its final flight when it crashedThe Typhoon did not consistently behave in Smart ModeIt did not behave that way until the crashIf it did behave in the mode it was supposedly in, Smart Mode, I would have known and made adjustments to land the Typhoon safelyThis is a defect in your product so I should not have to pay for repairsWitness observations during the flight will back up this conclusionI believe that I should be reimbursed for shipping costs to get the Typhoon to you
Sincerely,
***
----- -----
*** ***
07/08/1:pm
Name: *** *** (**@yuneecusa.com)
Memo
Hello,Did you ever provide your proof of purchase?
AP
07/01/4:pm
Name: C0*** ***
Memo
To Whom It May Concern:
Thank you for looking into the situation with my TyphoonIn my discussion with *** on June @ 4:PM ESTWe established that the Typhoon was operating in Smart Mode for the entirety of its final flight when it crashedThe Typhoon did not consistently behave in Smart ModeIt did not behave that way until the crashIf it did behave in the mode it was supposedly in, Smart Mode, I would have known and made adjustments to land the Typhoon safelyThis is a defect in your product so I should not have to pay for repairsWitness observations during the flight will back up this conclusionI believe that I should be reimbursed for shipping costs to get the Typhoon to you
Sincerely,
***
07/01/4:pm
Name: *** *** (**@yuneecusa.com)
Memo
*** is going to return call to customerI am not going to return his emailPer *** request
07/01/11:am
Title: Yuneec Repair Quote
Name: INSP 2- Jay Flores (**@yuneecusa.com)
Memo
Dear *** ***
Your attached Sales Order Sales Order #YUS***is pending approval
Please contact us at your earliest convenience to approve and process your repairs
Please contact us at (*** ***
Thank you for your businessLooking forward to hearing from you
Like us on Facebook https://www.facebook.com/YuneecAPV/
Follow us on Twitter https://twitter.com/YuneecAviation
Follow us on Instagram https://instagram.com/YuneecAPV
06/24/8:am
Title: Product Received Notification
Name: INSP 5- *** *** (**@yuneecusa.com)
Memo
Hello ***
This message is to inform you that we have received your product
Thank you for being a part of the Yuneec Family
Yuneec Repair Department
Like us on Facebook https://www.facebook.com/YuneecAPV/
Follow us on Twitter https://twitter.com/YuneecAviation
Follow us on Instagram https://instagram.com/YuneecAPV
06/15/1:pm
Name: C0*** ***
Memo
He says he was no more than feet away
06/15/1:pm
Name: C0*** ***
Memo
Pilot was in smart mode and walking around near unit and it hit a tree
06/15/12:pm
Name: C0*** ***
Memo
Telemetry data shows he was in smart mode and it hit a treeAttached screen shots
06/15/10:am
Name: C0*** ***
Memo
Had successful flightsOn the 2nd flight he took off and went to look at the side of the house facing ithe said the H was in front of him when he took off in angle mode and he went left with Obs Avoidance off and he was moving around and it was facing the house and was going to fly between two houses and he said he backed it up a little and it would not stop backing up and it would not respond to stick input and ran into the treeSays he did not get any warningsWill have him send the telemetry file

Initial Business Response /* (1000, 10, 2015/08/18) */
Contact Name and Title: *** *** -Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@yuneecusa.com
Thank you for contacting Yuneec USA!
It is our pleasure to assist you with the issues you are experiencing with your Typhoon
QWe have assigned the following ticket #to your issue and will have a technician contact you first thing in the morning
Please feel free to call me directly at XXX-XXX-XXXX x
Have a Yuneec Day!
*** ***
Customer Service Manager
***@yuneecusa.com
Initial Consumer Rebuttal /* (2000, 17, 2015/08/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have been in the hospital, but was informed that a replacement has been delivered to my house today, which is exactly the solution I wantedI understand that Yuneec has recently made a large impact on the quad-copter market in the US, and that they are extremely busy for now
I had read in multiple reviews that they had extremely good customer service, but did not anticipate the lack of service due to their rapid expansion in the US with the release of their drone
After filing this complaint, I have had adequate contact from them and they have resolved my problems to my likingI hate to have had to resort to filing a complaint, but for the amount I spent on this drone, I expected to get the kind of service I had read about in the reviews of their productI wish the best for their company and hope they are able to grow the number of employees they need to take care of the massive number of new customers they are gaining in this market
Thank you,
*** *** III

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***While I find my experience with Yuneec truly disappointing, I guess I'll just have to accept that they aren't going to do anything I want them to, so I give upBut before giving up, I'd like to share the rest of my story.The day after I filed my complaint with the Revdex.com about Yuneec, I tracked my packageIt was early morning when I looked, and came to discover that my package was in fact heading east, and was getting farther dailyI spoke with Yuneec on the 28th of FebTo let them know that when I tracked the package with the shipping # provided, it showed Sydney, Nova Scotia as the destinationI was told not to worry because the address the had on file was for *** BCI even suggested we verify the address again to make sureWell what another waste of time that obviously was(I'm not kidding when I say that Yunneec has now collected my personal information no less than times, from different people.) He said he'd pass the information along to his shipping department, and they'd get back to meWell, nobody ever didWhen I saw that my package was still heading east on the morning of the 3rd, and they day after filing my complaint, I was furious! I immediately emailed UPS to tell them that Yuneec obviously screwed up shipping detailsI gave them my proper address at that time(I have these emails with the dates to confirm) later that morning, I recieved a few emails from YuneecOne of which was from a gentleman from Yuneec, trying to explain the shipping situation to me(The first I'd heard back from Yunneec about it, and only after they were contacted by the Revdex.com I suspect.) In the email, the man blamed UPS for screwing up the address, and told me where my package wasHe requested that I contact him immediatelyI tried to do just that by phone, only to be told that contacting him immediately was impossible? Somebody left a message for him from me, although in the end, it wasn't him I heard from, but somebody elseBig surprise. Another one of the new emails from Yuneec was what looks like a receipt for the repair of my droneThe invoice simply lists what parts they replaced and their priceI guess this was their offering in response to my initial question of, "what went wrong?"Not the information I was looking for, and literally the third time that they had sent me this invoice, with no other details along with it(The average person who buys a drone, doesn't have a clue what an 'Mboard' is, or how it made my drone fly away, and then fall from the skyDetails, people!)Anyways, eventually I was called back by someone else at Yuneec, who finally acknowledged that it was Yuneec's fault regarding the shippingAt that time, I asked him if he could also finally answer my question of what happened to my drone, as wellHe explained finally what the "Mboard" is, and how it MAY have been the culpritHe also went on to say that it's really hard to actually tell what it was (despite the fact that I sent the telemetry, and the drone back to them)for sureI asked him at that time if there was any chance that Yuneec would just reimburse me so I could walk away from the whole situationHe told me what the guy weeks ago told me, that they wouldn'tThat I'd have to deal with Best Buy, who's policy is to only return drones that haven't been flown yet. All very disappointing to say the leastAlso a clear example of a company who clearly doesn't pay attention to detailsIt seems like there is a lack of training, or maybe just a lack of people caring in Yuneec, which doesn't feel very good once they've collected your money and you have a problem(s).As far as I'm concerned, the ONLY reason that I recieved those emails that morning, and the only reason that I finally got any answers, or had somebody look into the shipping issue, was because they were contacted by the Revdex.com. I will never support Yuneec again, and will encourage others to find another manufacturer as well. As it stands now (March 8) the drone is still making its way back to me, via ground shippingI bought the drone in early JanuaryIt crashed and was sent back to Yuneec near the end of January, a couple weeks after purchasing itIt'll be the middle of March by the time I have it back on my doorstepTo put it in perspective, when I shipped the drone back to Yuneec in California, it took about days to reach their repair facilityI recieved an email on the 21st of February to let me know that the repairs were completed, and they were sending it backThat's feeling like quite some time ago nowTotally unacceptable!Anyhow, that's my story about Yuneec

Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI also want to thank the Revdex.com, because I sincerely believe the contact and resolution by this company was directly related to the filing of this complaintAlso, the company representative was polite, honest, direct, responsive and professional during our communications; his conduct made the resolution possible.*** ***

Initial Business Response /* (1000, 8, 2016/03/28) */
Customer's charges were fully refunded to the credit card he used, via PayPal on 3/11/
PayPal transaction ID #9YXXXXXXXXXXXXXXX
Initial Consumer Rebuttal /* (2000, 10, 2016/03/29) */
(The consumer indicated he/she ACCEPTED the
response from the business.)

Initial Business Response /* (1000, 9, 2016/07/07) */
I *** B** ** *** the Tech Repair Manager has looked into Mr***'s case and found that his camera was delivered to our warehouse facility on May 5, His unit could not be located in warehouse and it never made it to the Repair
DepartmentWe do apologize for our Customer Service Department not locating Mr***'s camera or executing proper customer service but as head of the Tech Repair Department we are making things right by replacing Mr***'s camera under warranty and we have next day air his shipping as wellMr***'s camera was shipped on 6/06/and delivered on 6/07/and his tracking information is 1ZF735YXXXXXXXXXXXAgain, our deepest apologies for Yuneec's' lack of communication with Mr*** but we hope that our efforts to correct this issue are recognized and accepted
Best Regards,
*** B** ** ***
Technical Repair Manager Yuneec USA Inc
*** *** *** ***
Ontario, CA XXXXX
T: XXX-XXX-XXXX ***
www.yuneec.com
Initial Consumer Rebuttal /* (3000, 11, 2016/07/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do appreciate Mr** ** *** action and his responseAt MrTorre's level once again my faith in Yuneec has been restored, but the fact still remains that no action has been taken with the employee's that seemed to take great pleasure in tormenting me, in my efforts to receive my camera( at times leaving me on hold for extended times never returning to the phone I had to buy another one, because it seemed obvious I would not see that one againHad it not been for Revdex.com, I WOULD STILL BE WITHOUT ITI started a club, with Yuneec copters only, mainly because of Yuneec's techsupport reputation,now I'm not sure I want the responsibility as I recommended Yuneec
Final Business Response /* (4000, 13, 2016/07/14) */
Customer's camera was replacedReplacement shipped on 7/delivered on 7/7/Tracking number for UPS:
1ZF735YXXXXXXXXXXX

Initial Business Response /* (1000, 5, 2016/07/11) */
We will repair or replace Mr***'s drone at no cost to himWe will cover all shipping charges
Yuneec customer service will issue a shipping label and a RMA

TO WHOM IT MAY CONCERN, Customers Name: *** *** Customers ID: *** Mr*** called Yuneec on 8/31/after receiving an email with a pending payment dueWe have tried to contact him numerous times but Mr*** will not pay his bill and wants the entire repair to be paid by
YuneecWe did offer a 50% off on labor for having to wait a month but that was not sufficientMr*** claims that there was zero communication for months but that was not the caseIt was actually month and days before Yuneec reached out to Mr*** with a sales order for repairsWe hope to here from Mr*** soon so we can process his Non-Warranty repair and have him up and flying as soon as possible Best Regards, Yuneec

TO WHOM IT MAY CONCERN, Customer: *** L *** Customers ID: 1*** We do apologize for MR*** repair to have taken longer than expectedMr***’s unit has been repaired and was shipped as of 9/14/The tracking number is *** Best Regards,
Yuneec Inc

TO WHOM IT MAY CONCERN, Customers Name: *** *** Customers ID: *** Mr*** called Yuneec on 8/31/after receiving an email with a pending payment dueWe have tried to contact him numerous times but Mr*** will not pay his bill and wants the entire repair to be paid by
YuneecWe did offer a 50% off on labor for having to wait a month but that was not sufficientMr*** claims that there was zero communication for months but that was not the caseIt was actually month and days before Yuneec reached out to Mr*** with a sales order for repairsWe hope to here from Mr*** soon so we can process his Non-Warranty repair and have him up and flying as soon as possible Best Regards, Yuneec

TO WHOM IT MAY CONCERN,Mr*** ***'s unit was crashed due to pilot errorThere was no issue with the GPS moduleAfter the technician reviewed the telemetry data again, no system errors where presentThe cost of repairs were originally but Yuneec discounted the repairs to
to help the customerThe unit was repaired and the customer finally paid for the repairs and his unit was shipped backThe delay for the unit being shipped back was due to the customer not being able to pay for the repairs.Yuneec

(The consumer indicated he/she DID NOT accept the response from the business.)
The response includes some of the interaction between Yuneec and myself Note that Yuneec does not explain why the unit did not attempt to keep their advertised feet distance from me while in Smart Mode The flight
log from their base station shows that the drone did not ever establish that distance even though it was in Smart Mode This is the defect Yuneec never addresses It is the defect that eventually lead to the crash Yuneec is essentially saying that the Typhoon H Drone sometimes operates according to Smart Mode rules and sometimes does not follow those rules Yuneec conveniently concentrates on the entries in the log that proves their point and ignores the earlier evidence that leads the pilot to believe that the Typhoon is operating under Angle Mode
This is the issue If Yuneec sets the sample size (the log entries in this case) to their liking, they can prove whatever they want

The Yuneec drone did work according to specsThe customer was under the assumption that it would land from where it took off but that is not how the unit worksThe unit is bound to the transmitter and will land within 26ft of last known transmitter signalThe reason for this is if one was to move
from one location to another and the Drone goes into emergency landing due to a low battery it will try to land within 26ft last known transmitter locationThis feature and all user manual information can be found on Yuneec’s websiteThe link will be attached below this message and all previous communication’s between Yuneec and the customerThe customer has not retrieved the drone and it is still stuck in a treeThe customer wants Yuneec to replace the drone without having to send in hisThe claim is a non-warranty issue due to pilot errorWe encourage all customer to read Yuneec’s quick start guide and user manuals before flying https://yuneec.com/en_US/support/downloads/typhoon-q500-4k-en-US.html

Initial Business Response /* (1000, 8, 2016/08/04) */
Customer's product was repaired and sent back to him on 7/13/Product was delivered by UPS on 7/20/Tracking #: 1ZF735YXXXXXXXXXXX

Initial Business Response /* (1000, 9, 2016/07/07) */
I *** B** ** *** the Tech Repair Manager has looked into Mr***'s case and found that his camera was delivered to our warehouse facility on May 5, His unit could not be located in warehouse and it never made it to the Repair
DepartmentWe do apologize for our Customer Service Department not locating Mr***'s camera or executing proper customer service but as head of the Tech Repair Department we are making things right by replacing Mr***'s camera under warranty and we have next day air his shipping as wellMr***'s camera was shipped on 6/06/and delivered on 6/07/and his tracking information is 1ZF735YXXXXXXXXXXXAgain, our deepest apologies for Yuneec's' lack of communication with Mr*** but we hope that our efforts to correct this issue are recognized and accepted
Best Regards,
*** B** ** ***
Technical Repair Manager Yuneec USA Inc
*** *** *** ***
Ontario, CA XXXXX
T: XXX-XXX-XXXX ***
www.yuneec.com
Initial Consumer Rebuttal /* (3000, 11, 2016/07/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do appreciate Mr** ** *** action and his responseAt MrTorre's level once again my faith in Yuneec has been restored, but the fact still remains that no action has been taken with the employee's that seemed to take great pleasure in tormenting me, in my efforts to receive my camera( at times leaving me on hold for extended times never returning to the phone I had to buy another one, because it seemed obvious I would not see that one againHad it not been for Revdex.com, I WOULD STILL BE WITHOUT ITI started a club, with Yuneec copters only, mainly because of Yuneec's techsupport reputation,now I'm not sure I want the responsibility as I recommended Yuneec
Final Business Response /* (4000, 13, 2016/07/14) */
Customer's camera was replacedReplacement shipped on 7/delivered on 7/7/Tracking number for UPS:
1ZF735YXXXXXXXXXXX

The Yuneec drone did work according to specsThe customer was under the assumption that it would land from where it took off but that is not how the unit worksThe unit is bound to the transmitter and will land within 26ft of last known transmitter signalThe reason for this is if one was to move
from one location to another and the Drone goes into emergency landing due to a low battery it will try to land within 26ft last known transmitter locationThis feature and all user manual information can be found on Yuneec’s websiteThe link will be attached below this message and all previous communication’s between Yuneec and the customerThe customer has not retrieved the drone and it is still stuck in a treeThe customer wants Yuneec to replace the drone without having to send in hisThe claim is a non-warranty issue due to pilot errorWe encourage all customer to read Yuneec’s quick start guide and user manuals before flying? https://yuneec.com/en_US/support/downloads/typhoon-q500-4k-en-US.html

? I am rejecting this response because:
This is not the case at handThe unit is still not repaired,nor was it updated with latest version of your firmwareI sent pictures and videos showing the unfixed itemsFurther more they sent a return and paid shipping label, but now they're claiming to have fixed it.By the way they also reached out to me on yesterday trying to further assistance with the issue

Final Consumer Response /* (2000, 9, 2015/10/16) */
Yuneec has sent me my property and I'm in the motions of testing now

To Whom It May Concern, ? Mr*** A*** was contacted by the customer service department and reimbursed on 10/18/ ? ? Best Regards, ? ? *** B** ** *** Technical Repair Manager | Yuneec USA Inc

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Address: 2275 Sampson Ave Ste 200, Corona, California, United States, 92879-3402

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