I am rejecting this response because: This is not the case at handThe unit is still not repaired,nor was it updated with latest version of your firmwareI sent pictures and videos showing the unfixed itemsFurther more they sent a return and paid shipping label, but now they're claiming to have fixed it.By the way they also reached out to me on yesterday trying to further assistance with the issue
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] While I find my experience with Yuneec truly disappointing, I guess I'll just have to accept that they aren't going to do anything I want them to, so I give upBut before giving up, I'd like to share the rest of my story.The day after I filed my complaint with the Revdex.com about Yuneec, I tracked my packageIt was early morning when I looked, and came to discover that my package was in fact heading east, and was getting farther dailyI spoke with Yuneec on the 28th of FebTo let them know that when I tracked the package with the shipping # provided, it showed Sydney, Nova Scotia as the destinationI was told not to worry because the address the had on file was for [redacted] BCI even suggested we verify the address again to make sureWell what another waste of time that obviously was(I'm not kidding when I say that Yunneec has now collected my personal information no less than times, from different people.) He said he'd pass the information along to his shipping department, and they'd get back to meWell, nobody ever didWhen I saw that my package was still heading east on the morning of the 3rd, and they day after filing my complaint, I was furious! I immediately emailed UPS to tell them that Yuneec obviously screwed up shipping detailsI gave them my proper address at that time(I have these emails with the dates to confirm) later that morning, I recieved a few emails from YuneecOne of which was from a gentleman from Yuneec, trying to explain the shipping situation to me(The first I'd heard back from Yunneec about it, and only after they were contacted by the Revdex.com I suspect.) In the email, the man blamed UPS for screwing up the address, and told me where my package wasHe requested that I contact him immediatelyI tried to do just that by phone, only to be told that contacting him immediately was impossible? Somebody left a message for him from me, although in the end, it wasn't him I heard from, but somebody elseBig surpriseAnother one of the new emails from Yuneec was what looks like a receipt for the repair of my droneThe invoice simply lists what parts they replaced and their priceI guess this was their offering in response to my initial question of, "what went wrong?"Not the information I was looking for, and literally the third time that they had sent me this invoice, with no other details along with it(The average person who buys a drone, doesn't have a clue what an 'Mboard' is, or how it made my drone fly away, and then fall from the skyDetails, people!)Anyways, eventually I was called back by someone else at Yuneec, who finally acknowledged that it was Yuneec's fault regarding the shippingAt that time, I asked him if he could also finally answer my question of what happened to my drone, as wellHe explained finally what the "Mboard" is, and how it MAY have been the culpritHe also went on to say that it's really hard to actually tell what it was (despite the fact that I sent the telemetry, and the drone back to them)for sureI asked him at that time if there was any chance that Yuneec would just reimburse me so I could walk away from the whole situationHe told me what the guy weeks ago told me, that they wouldn'tThat I'd have to deal with Best Buy, who's policy is to only return drones that haven't been flown yetAll very disappointing to say the leastAlso a clear example of a company who clearly doesn't pay attention to detailsIt seems like there is a lack of training, or maybe just a lack of people caring in Yuneec, which doesn't feel very good once they've collected your money and you have a problem(s).As far as I'm concerned, the ONLY reason that I recieved those emails that morning, and the only reason that I finally got any answers, or had somebody look into the shipping issue, was because they were contacted by the Revdex.comI will never support Yuneec again, and will encourage others to find another manufacturer as wellAs it stands now (March 8) the drone is still making its way back to me, via ground shippingI bought the drone in early JanuaryIt crashed and was sent back to Yuneec near the end of January, a couple weeks after purchasing itIt'll be the middle of March by the time I have it back on my doorstepTo put it in perspective, when I shipped the drone back to Yuneec in California, it took about days to reach their repair facilityI recieved an email on the 21st of February to let me know that the repairs were completed, and they were sending it backThat's feeling like quite some time ago nowTotally unacceptable!Anyhow, that's my story about Yuneec
Initial Business Response / [redacted] (1000, 8, 2016/03/28) */ Customer's charges were fully refunded to the credit card he used, via PayPal on 3/11/ PayPal transaction ID #9YXXXXXXXXXXXXXXX Initial Consumer Rebuttal / [redacted] (2000, 10, 2016/03/29) */ (The consumer indicated he/she ACCEPTED the response from the business.)
The Yuneec drone did work according to specsThe customer was under the assumption that it would land from where it took off but that is not how the unit worksThe unit is bound to the transmitter and will land within 26ft of last known transmitter signalThe reason for this is if one was to move from one location to another and the Drone goes into emergency landing due to a low battery it will try to land within 26ft last known transmitter locationThis feature and all user manual information can be found on Yuneec’s websiteThe link will be attached below this message and all previous communication’s between Yuneec and the customerThe customer has not retrieved the drone and it is still stuck in a treeThe customer wants Yuneec to replace the drone without having to send in hisThe claim is a non-warranty issue due to pilot errorWe encourage all customer to read Yuneec’s quick start guide and user manuals before flying? https://yuneec.com/en_US/support/downloads/typhoon-q500-4k-en-US.html
The customers unit was repaired and tested by our technicians and was deemed to be working to the units operational spe**Our phone techs did revise the customers telemetry data and found no defects and did explain that the unit was working correctly under the correct mode at time of crashThe attach information will show conversations between the customer and the techsName: C[redacted] Memo Hi, I sent in a defective Typhoon H drone with props in attached photoYou guys sent me back a prop-less drone Cheers, [redacted] ----- ----- [redacted] 07/27/5:pm Name: [redacted] (**@yuneecusa.com) Memo Hi ***, An request for the props has been sent to our ordering departmentYou will receive a notification when that request is processedThank you 07/27/5:pm Title: Case #***8: Crashed Name: [redacted] (**@yuneecusa.com) Memo Customer did not receive props back with his repairPlease send Typhoon H props A and B YUNTYH118A YUNTYH118B Thank you 07/13/12:pm Name: C[redacted] Memo My assessment stands of non warranty adue to pilot error and not of unit malfunction 07/13/12:pm Name: C[redacted] Memo Returned customers callback per request through [redacted] I called and advised based on my view and view of A Radtke there was no fault of aircraftBased on attached telemetry file he launched in smart mode and drone darted towards him and recovered and still in smart(follow me) per customer statement he was moving around and per follow me it was responding correctly and struck a tree 07/13/12:pm Title: Case #***8: Crashed Name: *Internal Sales Rep Memo 07/08/1:pm Name: C[redacted] Memo From: [redacted] @gmail.com Sent: 2016-07-08T19:54:14.000Z To: **@yuneecusa.com Subject: Re: Re: Re: Re: Yuneec Repair Quote Please read the rest of my ticketI've called and spoken to Yuneec several timesThe Typhoon had a defect that caused the crashYuneec needs to repair the Typhoon under warranty Cheers, [redacted] ----- ----- [redacted] I buy ugly multifamily housing units or unitsContact me "There is no place like 127.0.0.1." On Fri, Jul 8, at 3:PM, wrote: I see on your sales order you owe $please call into our support line so we may take your payment information thank you From: [redacted] @gmail.com Sent: 2016-07-08T19:34:18.000Z To: **@yuneecusa.com Subject: Re: Re: Re: Yuneec Repair Quote Hi, I spoke to Sergio on July 6th and he told me that [redacted] is handling my case and will call meI have not heard from [redacted] yet My sales order is YUS [redacted] Cheers, [redacted] ----- ----- [redacted] "There is no place like 127.0.0.1." On Wed, Jul 6, at 10:AM, wrote: STATUS Pending Receiving This means one of things, we haven't received it yet or it has not been checked into the repair departmentOnce it is in you will receive an email from the repair department depicting the receipt of your unit Customer Care Yuneec USA Inc [redacted] Ontario Mills Parkway Ontario, CA [redacted] O: [redacted] www.yuneec.com Like us on Facebook https://www.facebook.com/YuneecAPV/ Follow us on Twitter https://twitter.com/YuneecAviation Follow us on Instagram https://instagram.com/YuneecAPV Notice of Confidentiality: This message, together with any attachments, is intended only for the use of the individual or entity to which it is addressedIt may contain information that is confidential and prohibited from disclosureAny unintended recipient is expressly prohibited from disclosure, copying, distributing or use of the contents hereofIf you received this message in error, please notify the original sender and destroy this item, along with any attachments From: [redacted] @gmail.com Sent: 2016-07-06T14:24:13.000Z To: **@yuneecusa.com Subject: Re: Re: Yuneec Repair Quote Hi, Any update regarding my case? [redacted] told me that she will call me back on SaturdayHave yet to hear from her or anyone else @ Yuneec about my Typhoon Cheers, [redacted] ----- ----- [redacted] "There is no place like 127.0.0.1." On Fri, Jul 1, at 7:PM, [redacted] < [redacted] @gmail.com> wrote: ThanksI spoke to [redacted] @ 6:PM ESTPlease check with her Cheers, [redacted] ----- ----- [redacted] "There is no place like 127.0.0.1." On Fri, Jul 1, at 7:PM, wrote: Hello, you will be receiving a call back From: [redacted] @gmail.com Sent: 2016-07-01T22:50:19.000Z To: **@yuneecusa.com Subject: Re: Yuneec Repair Quote To Whom It May Concern: Thank you for looking into the situation with my TyphoonIn my discussion with [redacted] on June @ 4:PM ESTWe established that the Typhoon was operating in Smart Mode for the entirety of its final flight when it crashedThe Typhoon did not consistently behave in Smart ModeIt did not behave that way until the crashIf it did behave in the mode it was supposedly in, Smart Mode, I would have known and made adjustments to land the Typhoon safelyThis is a defect in your product so I should not have to pay for repairsWitness observations during the flight will back up this conclusionI believe that I should be reimbursed for shipping costs to get the Typhoon to you Sincerely, [redacted] ----- ----- [redacted] 07/08/1:pm Name: [redacted] (**@yuneecusa.com) Memo Hello,Did you ever provide your proof of purchase? AP 07/01/4:pm Name: C[redacted] Memo To Whom It May Concern: Thank you for looking into the situation with my TyphoonIn my discussion with [redacted] on June @ 4:PM ESTWe established that the Typhoon was operating in Smart Mode for the entirety of its final flight when it crashedThe Typhoon did not consistently behave in Smart ModeIt did not behave that way until the crashIf it did behave in the mode it was supposedly in, Smart Mode, I would have known and made adjustments to land the Typhoon safelyThis is a defect in your product so I should not have to pay for repairsWitness observations during the flight will back up this conclusionI believe that I should be reimbursed for shipping costs to get the Typhoon to you Sincerely, [redacted] 07/01/4:pm Name: [redacted] (**@yuneecusa.com) Memo [redacted] is going to return call to customerI am not going to return his emailPer [redacted] request 07/01/11:am Title: Yuneec Repair Quote Name: INSP 2- Jay Flores (**@yuneecusa.com) Memo Dear [redacted] Your attached Sales Order Sales Order #YUS [redacted] is pending approval Please contact us at your earliest convenience to approve and process your repairs Please contact us at ( [redacted] Thank you for your businessLooking forward to hearing from you Like us on Facebook https://www.facebook.com/YuneecAPV/ Follow us on Twitter https://twitter.com/YuneecAviation Follow us on Instagram https://instagram.com/YuneecAPV 06/24/8:am Title: Product Received Notification Name: INSP 5- [redacted] (**@yuneecusa.com) Memo Hello [redacted] This message is to inform you that we have received your product Thank you for being a part of the Yuneec Family Yuneec Repair Department Like us on Facebook https://www.facebook.com/YuneecAPV/ Follow us on Twitter https://twitter.com/YuneecAviation Follow us on Instagram https://instagram.com/YuneecAPV 06/15/1:pm Name: C[redacted] Memo He says he was no more than feet away 06/15/1:pm Name: C[redacted] Memo Pilot was in smart mode and walking around near unit and it hit a tree 06/15/12:pm Name: C[redacted] Memo Telemetry data shows he was in smart mode and it hit a treeAttached screen shots 06/15/10:am Name: C[redacted] Memo Had successful flightsOn the 2nd flight he took off and went to look at the side of the house facing ithe said the H was in front of him when he took off in angle mode and he went left with Obs Avoidance off and he was moving around and it was facing the house and was going to fly between two houses and he said he backed it up a little and it would not stop backing up and it would not respond to stick input and ran into the treeSays he did not get any warningsWill have him send the telemetry file
Initial Business Response / [redacted] (1000, 8, 2016/08/04) */ Customer's product was repaired and sent back to him on 7/13/Product was delivered by UPS on 7/20/Tracking #: 1ZF735YXXXXXXXXXXX
Initial Business Response / [redacted] (1000, 9, 2016/07/07) */ I [redacted] B [redacted] the Tech Repair Manager has looked into Mr [redacted] 's case and found that his camera was delivered to our warehouse facility on May 5, His unit could not be located in warehouse and it never made it to the Repair DepartmentWe do apologize for our Customer Service Department not locating Mr [redacted] 's camera or executing proper customer service but as head of the Tech Repair Department we are making things right by replacing Mr [redacted] 's camera under warranty and we have next day air his shipping as wellMr [redacted] 's camera was shipped on 6/06/and delivered on 6/07/and his tracking information is 1ZF735YXXXXXXXXXXXAgain, our deepest apologies for Yuneec's' lack of communication with Mr [redacted] but we hope that our efforts to correct this issue are recognized and accepted Best Regards, [redacted] B [redacted] Technical Repair Manager Yuneec USA Inc [redacted] Ontario, CA XXXXX T: XXX-XXX-XXXX [redacted] www.yuneec.com Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/07/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do appreciate Mr [redacted] action and his responseAt MrTorre's level once again my faith in Yuneec has been restored, but the fact still remains that no action has been taken with the employee's that seemed to take great pleasure in tormenting me, in my efforts to receive my camera( at times leaving me on hold for extended times never returning to the phone I had to buy another one, because it seemed obvious I would not see that one againHad it not been for Revdex.com, I WOULD STILL BE WITHOUT ITI started a club, with Yuneec copters only, mainly because of Yuneec's techsupport reputation,now I'm not sure I want the responsibility as I recommended Yuneec Final Business Response / [redacted] (4000, 13, 2016/07/14) */ Customer's camera was replacedReplacement shipped on 7/delivered on 7/7/Tracking number for UPS: 1ZF735YXXXXXXXXXXX
TO WHOM IT MAY CONCERN, Customer: [redacted] L [redacted] Customers ID: [redacted] We do apologize for MR [redacted] repair to have taken longer than expectedMr [redacted] ’s unit has been repaired and was shipped as of 9/14/The tracking number is [redacted] Best Regards, Yuneec Inc
Initial Business Response / [redacted] (1000, 5, 2016/07/11) */ We will repair or replace Mr [redacted] 's drone at no cost to himWe will cover all shipping charges Yuneec customer service will issue a shipping label and a RMA
To Whom It May Concern, ? Mr [redacted] A [redacted] was contacted by the customer service department and reimbursed on 10/18/ ? ? Best Regards, ? ? [redacted] B [redacted] Technical Repair Manager | Yuneec USA Inc
? I am rejecting this response because: This is not the case at handThe unit is still not repaired,nor was it updated with latest version of your firmwareI sent pictures and videos showing the unfixed itemsFurther more they sent a return and paid shipping label, but now they're claiming to have fixed it.By the way they also reached out to me on yesterday trying to further assistance with the issue
Mr [redacted] did speak to Mr [redacted] in customer service on march 3, at 12:00pmMr [redacted] did explain to Mr [redacted] that his unit had a faulty MBoard which caused the unit to become unresponsiveThe unit was repaired and shipped back to the customer but the postal code had an incorrect number/letter which caused the unit to be shipped to the incorrect addressThis has been corrected and the unit is in route to Yuneec and will be re-shipped to Mr***Mr [redacted] did apologize to Mr [redacted] for the delaySince the unit was purchased from Best Buy and was flown, Best Buy would not except his returnBest Buy policies are out of our controlWe can not except the return since the item was not purchased directly from usAgain, we do apologize for the delay in getting Mr [redacted] flying Sincerely,Yuneec
Final Consumer Response / [redacted] (2000, 9, 2015/10/16) */ Yuneec has sent me my property and I'm in the motions of testing now
I am rejecting this response because: This is not the case at handThe unit is still not repaired,nor was it updated with latest version of your firmwareI sent pictures and videos showing the unfixed itemsFurther more they sent a return and paid shipping label, but now they're claiming to have fixed it.By the way they also reached out to me on yesterday trying to further assistance with the issue
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] While I find my experience with Yuneec truly disappointing, I guess I'll just have to accept that they aren't going to do anything I want them to, so I give upBut before giving up, I'd like to share the rest of my story.The day after I filed my complaint with the Revdex.com about Yuneec, I tracked my packageIt was early morning when I looked, and came to discover that my package was in fact heading east, and was getting farther dailyI spoke with Yuneec on the 28th of FebTo let them know that when I tracked the package with the shipping # provided, it showed Sydney, Nova Scotia as the destinationI was told not to worry because the address the had on file was for [redacted] BCI even suggested we verify the address again to make sureWell what another waste of time that obviously was(I'm not kidding when I say that Yunneec has now collected my personal information no less than times, from different people.) He said he'd pass the information along to his shipping department, and they'd get back to meWell, nobody ever didWhen I saw that my package was still heading east on the morning of the 3rd, and they day after filing my complaint, I was furious! I immediately emailed UPS to tell them that Yuneec obviously screwed up shipping detailsI gave them my proper address at that time(I have these emails with the dates to confirm) later that morning, I recieved a few emails from YuneecOne of which was from a gentleman from Yuneec, trying to explain the shipping situation to me(The first I'd heard back from Yunneec about it, and only after they were contacted by the Revdex.com I suspect.) In the email, the man blamed UPS for screwing up the address, and told me where my package wasHe requested that I contact him immediatelyI tried to do just that by phone, only to be told that contacting him immediately was impossible? Somebody left a message for him from me, although in the end, it wasn't him I heard from, but somebody elseBig surpriseAnother one of the new emails from Yuneec was what looks like a receipt for the repair of my droneThe invoice simply lists what parts they replaced and their priceI guess this was their offering in response to my initial question of, "what went wrong?"Not the information I was looking for, and literally the third time that they had sent me this invoice, with no other details along with it(The average person who buys a drone, doesn't have a clue what an 'Mboard' is, or how it made my drone fly away, and then fall from the skyDetails, people!)Anyways, eventually I was called back by someone else at Yuneec, who finally acknowledged that it was Yuneec's fault regarding the shippingAt that time, I asked him if he could also finally answer my question of what happened to my drone, as wellHe explained finally what the "Mboard" is, and how it MAY have been the culpritHe also went on to say that it's really hard to actually tell what it was (despite the fact that I sent the telemetry, and the drone back to them)for sureI asked him at that time if there was any chance that Yuneec would just reimburse me so I could walk away from the whole situationHe told me what the guy weeks ago told me, that they wouldn'tThat I'd have to deal with Best Buy, who's policy is to only return drones that haven't been flown yetAll very disappointing to say the leastAlso a clear example of a company who clearly doesn't pay attention to detailsIt seems like there is a lack of training, or maybe just a lack of people caring in Yuneec, which doesn't feel very good once they've collected your money and you have a problem(s).As far as I'm concerned, the ONLY reason that I recieved those emails that morning, and the only reason that I finally got any answers, or had somebody look into the shipping issue, was because they were contacted by the Revdex.comI will never support Yuneec again, and will encourage others to find another manufacturer as wellAs it stands now (March 8) the drone is still making its way back to me, via ground shippingI bought the drone in early JanuaryIt crashed and was sent back to Yuneec near the end of January, a couple weeks after purchasing itIt'll be the middle of March by the time I have it back on my doorstepTo put it in perspective, when I shipped the drone back to Yuneec in California, it took about days to reach their repair facilityI recieved an email on the 21st of February to let me know that the repairs were completed, and they were sending it backThat's feeling like quite some time ago nowTotally unacceptable!Anyhow, that's my story about Yuneec
Initial Business Response / [redacted] (1000, 8, 2016/03/28) */ Customer's charges were fully refunded to the credit card he used, via PayPal on 3/11/ PayPal transaction ID #9YXXXXXXXXXXXXXXX Initial Consumer Rebuttal / [redacted] (2000, 10, 2016/03/29) */ (The consumer indicated he/she ACCEPTED the response from the business.)
The Yuneec drone did work according to specsThe customer was under the assumption that it would land from where it took off but that is not how the unit worksThe unit is bound to the transmitter and will land within 26ft of last known transmitter signalThe reason for this is if one was to move from one location to another and the Drone goes into emergency landing due to a low battery it will try to land within 26ft last known transmitter locationThis feature and all user manual information can be found on Yuneec’s websiteThe link will be attached below this message and all previous communication’s between Yuneec and the customerThe customer has not retrieved the drone and it is still stuck in a treeThe customer wants Yuneec to replace the drone without having to send in hisThe claim is a non-warranty issue due to pilot errorWe encourage all customer to read Yuneec’s quick start guide and user manuals before flying? https://yuneec.com/en_US/support/downloads/typhoon-q500-4k-en-US.html
The customers unit was repaired and tested by our technicians and was deemed to be working to the units operational spe**Our phone techs did revise the customers telemetry data and found no defects and did explain that the unit was working correctly under the correct mode at time of crashThe attach information will show conversations between the customer and the techsName: C[redacted] Memo Hi, I sent in a defective Typhoon H drone with props in attached photoYou guys sent me back a prop-less drone Cheers, [redacted] ----- ----- [redacted] 07/27/5:pm Name: [redacted] (**@yuneecusa.com) Memo Hi ***, An request for the props has been sent to our ordering departmentYou will receive a notification when that request is processedThank you 07/27/5:pm Title: Case #***8: Crashed Name: [redacted] (**@yuneecusa.com) Memo Customer did not receive props back with his repairPlease send Typhoon H props A and B YUNTYH118A YUNTYH118B Thank you 07/13/12:pm Name: C[redacted] Memo My assessment stands of non warranty adue to pilot error and not of unit malfunction 07/13/12:pm Name: C[redacted] Memo Returned customers callback per request through [redacted] I called and advised based on my view and view of A Radtke there was no fault of aircraftBased on attached telemetry file he launched in smart mode and drone darted towards him and recovered and still in smart(follow me) per customer statement he was moving around and per follow me it was responding correctly and struck a tree 07/13/12:pm Title: Case #***8: Crashed Name: *Internal Sales Rep Memo 07/08/1:pm Name: C[redacted] Memo From: [redacted] @gmail.com Sent: 2016-07-08T19:54:14.000Z To: **@yuneecusa.com Subject: Re: Re: Re: Re: Yuneec Repair Quote Please read the rest of my ticketI've called and spoken to Yuneec several timesThe Typhoon had a defect that caused the crashYuneec needs to repair the Typhoon under warranty Cheers, [redacted] ----- ----- [redacted] I buy ugly multifamily housing units or unitsContact me "There is no place like 127.0.0.1." On Fri, Jul 8, at 3:PM, wrote: I see on your sales order you owe $please call into our support line so we may take your payment information thank you From: [redacted] @gmail.com Sent: 2016-07-08T19:34:18.000Z To: **@yuneecusa.com Subject: Re: Re: Re: Yuneec Repair Quote Hi, I spoke to Sergio on July 6th and he told me that [redacted] is handling my case and will call meI have not heard from [redacted] yet My sales order is YUS [redacted] Cheers, [redacted] ----- ----- [redacted] "There is no place like 127.0.0.1." On Wed, Jul 6, at 10:AM, wrote: STATUS Pending Receiving This means one of things, we haven't received it yet or it has not been checked into the repair departmentOnce it is in you will receive an email from the repair department depicting the receipt of your unit Customer Care Yuneec USA Inc [redacted] Ontario Mills Parkway Ontario, CA [redacted] O: [redacted] www.yuneec.com Like us on Facebook https://www.facebook.com/YuneecAPV/ Follow us on Twitter https://twitter.com/YuneecAviation Follow us on Instagram https://instagram.com/YuneecAPV Notice of Confidentiality: This message, together with any attachments, is intended only for the use of the individual or entity to which it is addressedIt may contain information that is confidential and prohibited from disclosureAny unintended recipient is expressly prohibited from disclosure, copying, distributing or use of the contents hereofIf you received this message in error, please notify the original sender and destroy this item, along with any attachments From: [redacted] @gmail.com Sent: 2016-07-06T14:24:13.000Z To: **@yuneecusa.com Subject: Re: Re: Yuneec Repair Quote Hi, Any update regarding my case? [redacted] told me that she will call me back on SaturdayHave yet to hear from her or anyone else @ Yuneec about my Typhoon Cheers, [redacted] ----- ----- [redacted] "There is no place like 127.0.0.1." On Fri, Jul 1, at 7:PM, [redacted] < [redacted] @gmail.com> wrote: ThanksI spoke to [redacted] @ 6:PM ESTPlease check with her Cheers, [redacted] ----- ----- [redacted] "There is no place like 127.0.0.1." On Fri, Jul 1, at 7:PM, wrote: Hello, you will be receiving a call back From: [redacted] @gmail.com Sent: 2016-07-01T22:50:19.000Z To: **@yuneecusa.com Subject: Re: Yuneec Repair Quote To Whom It May Concern: Thank you for looking into the situation with my TyphoonIn my discussion with [redacted] on June @ 4:PM ESTWe established that the Typhoon was operating in Smart Mode for the entirety of its final flight when it crashedThe Typhoon did not consistently behave in Smart ModeIt did not behave that way until the crashIf it did behave in the mode it was supposedly in, Smart Mode, I would have known and made adjustments to land the Typhoon safelyThis is a defect in your product so I should not have to pay for repairsWitness observations during the flight will back up this conclusionI believe that I should be reimbursed for shipping costs to get the Typhoon to you Sincerely, [redacted] ----- ----- [redacted] 07/08/1:pm Name: [redacted] (**@yuneecusa.com) Memo Hello,Did you ever provide your proof of purchase? AP 07/01/4:pm Name: C[redacted] Memo To Whom It May Concern: Thank you for looking into the situation with my TyphoonIn my discussion with [redacted] on June @ 4:PM ESTWe established that the Typhoon was operating in Smart Mode for the entirety of its final flight when it crashedThe Typhoon did not consistently behave in Smart ModeIt did not behave that way until the crashIf it did behave in the mode it was supposedly in, Smart Mode, I would have known and made adjustments to land the Typhoon safelyThis is a defect in your product so I should not have to pay for repairsWitness observations during the flight will back up this conclusionI believe that I should be reimbursed for shipping costs to get the Typhoon to you Sincerely, [redacted] 07/01/4:pm Name: [redacted] (**@yuneecusa.com) Memo [redacted] is going to return call to customerI am not going to return his emailPer [redacted] request 07/01/11:am Title: Yuneec Repair Quote Name: INSP 2- Jay Flores (**@yuneecusa.com) Memo Dear [redacted] Your attached Sales Order Sales Order #YUS [redacted] is pending approval Please contact us at your earliest convenience to approve and process your repairs Please contact us at ( [redacted] Thank you for your businessLooking forward to hearing from you Like us on Facebook https://www.facebook.com/YuneecAPV/ Follow us on Twitter https://twitter.com/YuneecAviation Follow us on Instagram https://instagram.com/YuneecAPV 06/24/8:am Title: Product Received Notification Name: INSP 5- [redacted] (**@yuneecusa.com) Memo Hello [redacted] This message is to inform you that we have received your product Thank you for being a part of the Yuneec Family Yuneec Repair Department Like us on Facebook https://www.facebook.com/YuneecAPV/ Follow us on Twitter https://twitter.com/YuneecAviation Follow us on Instagram https://instagram.com/YuneecAPV 06/15/1:pm Name: C[redacted] Memo He says he was no more than feet away 06/15/1:pm Name: C[redacted] Memo Pilot was in smart mode and walking around near unit and it hit a tree 06/15/12:pm Name: C[redacted] Memo Telemetry data shows he was in smart mode and it hit a treeAttached screen shots 06/15/10:am Name: C[redacted] Memo Had successful flightsOn the 2nd flight he took off and went to look at the side of the house facing ithe said the H was in front of him when he took off in angle mode and he went left with Obs Avoidance off and he was moving around and it was facing the house and was going to fly between two houses and he said he backed it up a little and it would not stop backing up and it would not respond to stick input and ran into the treeSays he did not get any warningsWill have him send the telemetry file
Initial Business Response / [redacted] (1000, 8, 2016/08/04) */ Customer's product was repaired and sent back to him on 7/13/Product was delivered by UPS on 7/20/Tracking #: 1ZF735YXXXXXXXXXXX
Initial Business Response / [redacted] (1000, 9, 2016/07/07) */ I [redacted] B [redacted] the Tech Repair Manager has looked into Mr [redacted] 's case and found that his camera was delivered to our warehouse facility on May 5, His unit could not be located in warehouse and it never made it to the Repair DepartmentWe do apologize for our Customer Service Department not locating Mr [redacted] 's camera or executing proper customer service but as head of the Tech Repair Department we are making things right by replacing Mr [redacted] 's camera under warranty and we have next day air his shipping as wellMr [redacted] 's camera was shipped on 6/06/and delivered on 6/07/and his tracking information is 1ZF735YXXXXXXXXXXXAgain, our deepest apologies for Yuneec's' lack of communication with Mr [redacted] but we hope that our efforts to correct this issue are recognized and accepted Best Regards, [redacted] B [redacted] Technical Repair Manager Yuneec USA Inc [redacted] Ontario, CA XXXXX T: XXX-XXX-XXXX [redacted] www.yuneec.com Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/07/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do appreciate Mr [redacted] action and his responseAt MrTorre's level once again my faith in Yuneec has been restored, but the fact still remains that no action has been taken with the employee's that seemed to take great pleasure in tormenting me, in my efforts to receive my camera( at times leaving me on hold for extended times never returning to the phone I had to buy another one, because it seemed obvious I would not see that one againHad it not been for Revdex.com, I WOULD STILL BE WITHOUT ITI started a club, with Yuneec copters only, mainly because of Yuneec's techsupport reputation,now I'm not sure I want the responsibility as I recommended Yuneec Final Business Response / [redacted] (4000, 13, 2016/07/14) */ Customer's camera was replacedReplacement shipped on 7/delivered on 7/7/Tracking number for UPS: 1ZF735YXXXXXXXXXXX
TO WHOM IT MAY CONCERN, Customer: [redacted] L [redacted] Customers ID: [redacted] We do apologize for MR [redacted] repair to have taken longer than expectedMr [redacted] ’s unit has been repaired and was shipped as of 9/14/The tracking number is [redacted] Best Regards, Yuneec Inc
Initial Business Response / [redacted] (1000, 5, 2016/07/11) */ We will repair or replace Mr [redacted] 's drone at no cost to himWe will cover all shipping charges Yuneec customer service will issue a shipping label and a RMA
To Whom It May Concern, ? Mr [redacted] A [redacted] was contacted by the customer service department and reimbursed on 10/18/ ? ? Best Regards, ? ? [redacted] B [redacted] Technical Repair Manager | Yuneec USA Inc
? I am rejecting this response because: This is not the case at handThe unit is still not repaired,nor was it updated with latest version of your firmwareI sent pictures and videos showing the unfixed itemsFurther more they sent a return and paid shipping label, but now they're claiming to have fixed it.By the way they also reached out to me on yesterday trying to further assistance with the issue
Mr [redacted] did speak to Mr [redacted] in customer service on march 3, at 12:00pmMr [redacted] did explain to Mr [redacted] that his unit had a faulty MBoard which caused the unit to become unresponsiveThe unit was repaired and shipped back to the customer but the postal code had an incorrect number/letter which caused the unit to be shipped to the incorrect addressThis has been corrected and the unit is in route to Yuneec and will be re-shipped to Mr***Mr [redacted] did apologize to Mr [redacted] for the delaySince the unit was purchased from Best Buy and was flown, Best Buy would not except his returnBest Buy policies are out of our controlWe can not except the return since the item was not purchased directly from usAgain, we do apologize for the delay in getting Mr [redacted] flying Sincerely,Yuneec