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Yuri's Florist & Produce

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Yuri's Florist & Produce Reviews (1)

BCI Response to the complaint # ***
For five years we were handling *** *** account in a special manner as we were taking half of a payment twice a month from his checking accountWe typically take a full payment only once a month
Due to a system
change, we did not take the payments in the manner that were doing previouslyThis was an error on our part, which we did apologize to *** *** for, when we determined the error
Our last partial payment was January 30, *** *** was called on March and March to straighten it out and he never returned the callOn April 9, customer called after pmWe called back and left messages a number of timesThen on April we called him again, we apologized again, we returned all late chargesWe asked him if he wanted to go onto ACH at that time and he said that there were no funds available in his checking account, so he could not go onto auto paymentTherefore he promised two payments on 5/15/for January and February and two more at the end of May for March and April(We did get payments on May as promised) Due to other payments made by the customer, he is now up to date and next due for August Attached to this e-mail is an apology letter which includes our intent to remove any additional late payments from his account and to show all payments made as agreed on his credit bureau
Regarding the security on our payment portal, please be assured that we take this very seriouslyWe have state of the art security which includes bit security, masking of account and routing numbers as well as requiring password and account number for accessIn fact, our system is so secure that our staff cannot access checking account numbers or routing numbers due to masking technology
Please let me know if you need anything else on this matter
Sincerely,
*** ***
President and CEO

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