Initial Business Response / [redacted] (1000, 7, 2016/12/16) */ The vehicle was bought in Nevada he gave a Nevada address to register and passed smog on 11/30/in NevadaMr[redacted] had intentions of smogging in California Initial Consumer Rebuttal / [redacted] (3000, 9, 2016/12/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) The dealer had his mechanic tamper with and disable the vehicle's emissions system and installed a device, a non-fowler, on the vehicle to beat the emissions test and give a readingI have provided the results from a California smog shop indicating that in-fact a device was installed on the vehicle to get it to pass smog and the receipt from the dealer's mechanic to show that the dealer was aware of the smog issues due to aftermarket racing parts being put on the vehicle in violation of the Clean Air Act that forbids tampering or disabling in any way a vehicle's emissions systemIt is illegal to tamper with or disable the emissions system in every stateThat the dealer reponds that I intended to register the car in California is correct and does not change his responsibility to sell me a car that can pass smog and is not illegal due to someone breaking the law to cheat me Final Business Response / [redacted] (4000, 35, 2017/02/02) */ You traded in a $25,car that had a lien against itHow can you say you have been left with nothing when your twin turbo [redacted] you purchased is still waiting for you to pick back upThere are NO fraudulent documents and the vehicle did pass smog Final Consumer Response / [redacted] (4200, 37, 2017/02/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I went to buy a car with a $30,traI had equity in and $cash and now have neitherThe dealer now has all the equity in my car and my $The dealer has my car and all my moneyI now have no car or moneyHow is that fair? Revdex.com, Dealer can lie to you, but he cannot explain away the fraudulent Odometer Disclosure Statement and that the emissions system was tampered with to pass smogThey sold me a car that can't be smogged or registered in any stateThat is why I gave the car back and why Muscle Motors is being suedI will send a copy of the complaint as soon as Muscle Motors is served, probably in the next weekNow, I will not settle for any amount and me and my lawyer Mr [redacted] think the judge will punish Muscle Motors severelyAgain, I will not settle now before the Court hears the case No one bullies me and steals my car and hard-earned moneyI paid on that car for five years every month and worked hard for my moneyWatch me get a $300,judgement against Muscle MotorsMuscle Motors has no defense that will stand up to scrutinyFake documents will be nails in their legal coffin
Initial Business Response / [redacted] (1000, 5, 2017/06/14) */ The customer's vehicle has been fixed by a different shop since this complaint at a very discounted rateSpoke with customer after the fix and she was satisfied with the work performed
Initial Business Response /* (1000, 8, 2016/04/25) */
To Whom It May Concern,
We sold the customer a JeepWe became aware that the customer contacted Revdex.com without first addressing us with any complaintsWe are doing everything we can to fix this complaintThe customer's warranty did not
cover the motorWe wish that the customer had come to us first so that we could have offered a solution soonerHowever, we have arranged with the customer to have his motor replaced, at no cost to him, and are providing a loaner car for his inconvenience
Initial Consumer Rebuttal /* (3000, 11, 2016/04/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Here are the factsThe vehicle broke down on March On March 24th I called *** to report claim and was told that there was no record of a warranty for my vehicleI called Muscle Motors on March 25th at 9:30am and 4:25pm to inform the sales manager the Jeep had broken down and there was to warrantyI made telephone calls to Muscle Motors before April 5th when I filed this complaintI also called the warranty company times and was told that I have no warrantyMuscle Motors offered no solution until he received a letter from my attorney on April I have telephone logs to support when I called the sales manager at Muscle MotorsI did receive a loaner vehicle from themI was told the on April that the engine had been ordered and would be here no later than April I have been asked to come in to Muscle Motors to sign papers on April but they were not ready, this is a mile round trip for meI do not know why I have to sign anythingThe sales manager has repeatedly said that they are going to replace the engine as stated in his response to this claimI will accept his response when I have a new engine in my jeepMuscle Motors had days to resolve this before I filed this complaintTo say that I did not contact them about this problem is not trueI contacted them at least times and so did T & T automotive repair where I originally had the Jeep taken toPresently my Jeep is in the hands of Muscle Motors in Reno waiting for a new engineIt has been days since the Jeep broke down
I Vladimir Y*** (Yuzko Auto Sales) Did not once represent myself as a mechanic, I represented myself as a used auto dealer, I also did not claim this Subaru outback to be my personal vehicleit was in my business inventoryi did however claim that I did personally drive it quite a bit over
the time period of 10/28/(date of purchase) - 10/20/(date of sale).
*** claimed I used parts off of a 2001, which I did noti did however replace the head gasket & timing belt as maintenance that the vehicle was due for*** claimed that the gasket was damaged and caused the car to oveheat*** sent me several text messages (messages in attached photos) after her mechanic looked at the engine, and said that this was not what happened at allthe car did not overheatthe rod was blown (rod knock) a common risk and issue with this make of vehiclein fact this Revdex.com Complaint is the first I hear of the vehicle overheatingthe gasket is damaged when the engine is taken apart, which her mechanic had to do
This vehicle had no issues for over a year while it was in my inventory, and after the two test drives and pre purchase inspections by the buyer, no issues or symptoms of issues were found.
This Subaru outback was in the buyers possession for days before this happenedday is plenty of time to neglect maintenance, run it rough, and abuse it which causes low oil pressure to blow a rodthe buyer informed me that they added oil to the vehicle a few days before the incidentneglecting oil maintinence, and or running the engine with low oil will ruin it.
This Subaru Outback with a salvage title, was sold AS-IS, with no warranty for anything on itI made this clear to the buyer as they inspected itThe buyer also signed a disclaimer on the bill of sale (see attachment) at the time of purchase saying: “Buyer has inspected this car and is fully satisfiedThis car is sold AS-IS.”
I sell all of my used vehicles AS-IS, and I purchase all of them AS-ISI do not receive any records with vehicles I purchase, and if I do, I include them with the saleThis Subaru Outback was sold with no history or records of any kind.
I am extremely apologetic to the buyer that this happened to them, I too would be frustrated, but I am not responsibleEspecially since it happened a month after being purchased, with no warranty
I can provide our entire text message log if needed
Initial Business Response /* (1000, 5, 2016/11/29) */
To whom it may concern:
Based on our business relationship with Mr*** we have gone above and beyond the needs of the customerThe original agreement was to repair the issues that were on the due bill which were repaired before delivered
to the customerMuscle Motors did not hear from Mr*** until April (in which he bought the vehicle in August 2015) when he needed to use the warranty in which we sold him to cover any fixes or repairs needed to the vehicleMr*** stated that he had lost the warranty paperwork, so we did our do diligence and sent him an original copy of his warranty contract so that he could file a claim if neededMr*** contacted us on May 12,stating that the warranty company denied the full claim of his repair bill because some of the items were consider wear and tear and not mechanical failureMr*** asked if Muscle Motors could help contest the decision the warranty company made not to repair the vehicle and we did so to our best ability because we believe in fighting for the customerMuscle Motors was not able to get any results out of the warranty company either and recommended Mr*** cancel his warranty and have the funds credited back to his loan amountMr*** proceeded and canceled his warranty at a prorated amount of $credited backed to his auto loan bringing the balance downMuscle Motors still understood that there were repairs needed to Mr*** vehicle and offered to help by sharing our wholesale shop rate that we receive from a local shop in Reno, NVMr*** requested that we pick up the vehicle and do the repairs for freeMuscle Motors had already fulfilled its obligations which was stated early in the due bill and deliveryMr*** then started to harass a representative at Muscle Motors, at this point Muscle Motors decided not to do business unless it was in a peaceful manner with Mr***The vehicle was not paid for in cash by Mr*** and he wouldn't receive the title because it has a lien holder attached to it and has to go through a stringent process transferring from Nevada to California DMV which was completed and could attach if neededUnlike California dealerships that register the vehicle for you, buying from Nevada will require some foot work on Mr*** behalf(instructions are provided on every out of state purchase on how to register your vehicle when buying from Muscle Motors) The steps are basic and simple and Mr*** was given a ticket for a non registered vehicle based on his own negligence and not following the simple steps providedIt has been year and months the true question is "when does an individual take ownership of there vehicle and the responsibilities of its repair and maintenance"? We are all about customer service and would like to help Mr*** by extending our wholesale labor cost to him so that he would pay a fraction of the repair costWe have all documentation showing repairs completed before delivery, Warranty cancellation, and DMV registration and transfer of title California compliant
Initial Consumer Rebuttal /* (3000, 7, 2016/12/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The main issue here is that the Dealer represents that the items listed under the Due Bill were all done before deliveryBut the repairs were not completedThe window was not fixed, the tach/speedometer/gauges were not fixed, the oil repair was not fixed, etcThe vehicle could really not be used at all until some of these were fixedAnd since Muscle Motors both failed to do the work up front nor follow up and complete the work, I was ultimately forced to self-perform after demandThese are the costs for those specific items I had to do since Muscle Motors did not do
As to the warranty, the loan company had said to me that no payment had been applied but I will look into that further
As to the Title, I am not seeking clear title as I am well aware there is a loan against itYet title still remains in the prior owner as opposed to registered in my name! If there are steps that I need to do to get the vehicle registered in my name, that is news to meI have not heard that beforeIt was my understanding that they processed everything to CA DMV
The remaining points of their statement are mostly just flat out as well
Bottom line, we could not be further apartThey claim they want to help with "wholesale labor costs" but are full aware that I did the repairs this summer, but more specifically, it was and remains their responsibility to have completed it to begin with
To resolve this matter, I request that Revdex.com arbitrates this matterIf Muscle Motors is really for customer services as they claim, they will want to do so as wellAnd if the truth is mostly what they say, they should flat out win
Thank you for your assistance
Final Business Response /* (4000, 29, 2017/02/16) */
The corporate members are in the middle of finishing taxesWhen finished, they will look up your file and receiptsIn the meantime will you please email us the paid invoice for the fixes that you have done
Final Consumer Response /* (4200, 31, 2017/02/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Before my Revdex.com complaint, your sales manager repeatedly acknowledged the repairs were not done and repeatedly promised to make the repairsThis issue here is that they were not done and I had to make the repairs since Muscle Motors never did as agreedUnder my Revdex.com complaint, Muscle Motors has claimed all the items listed under the Due Bill were repairedSo I simply asked Muscle Motors to prove this
Not surprisingly, instead of providing this info, Muscle Motors asked me to provide copies of my repair invoices (copies of invoices already provided to Muscle Motors)This is a delay tacticTELL ME, WHAT WILL HAPPEN IF I PROVIDE THEM YET AGAIN?
But back to the issueThere is nothing in the middle of tax returns that prevents Muscle Motors from providing this proof of alleged repairsThis is another delay tacticIn fact, in your initial response to my complaint to the Revdex.com, Muscle Motors reported that "We have all the documentation showing repairs completed before delivery..." GIVEN THAT, IT SHOULD BE VERY SIMPLE THEN FOR YOU TO PROVIDE THIS INFO WITHIN HOURS
Initial Business Response /* (1000, 5, 2015/10/14) */
To whom it may concern:
*** did indeed purchase a vehicle from Muscle Motors AUto Sales, when purchased he was informed the vehicle was sold as is*** asked Muscle Motors Auto Sales to service the clutch to make the vehicle more
friendly to drive, Muscle Motors Auto Sales performed that task and *** pick up the vehicle and only had one complaint that the clutch may need to be bled*** brought the car back to Muscle Motors Auto Sales for us to check out the clutch pressure issue, after diagnosis found nothing to be wrong with the clutch engagement or pressure*** proceeded to pick up the car and did not contact us for weeks and once contacted he stated there was a clunking noise coming from the carMuscle Motors Auto Sales told *** to bring the car back in to verify that there was not an issue with the clutchMuscle Motors Auto sales reinspected the vehicle and found nothing wrong with the install of the clutch and further recommended *** to *** proceeded to take it there and have it further diagnosed*** messaged Muscle Motors stating it was the driveshaft that was bad no paperwork was brought to Muscle Motors to prove these findings it was just verbal*** then proceeded to file a complaint with The Nevada Department of Motor Vehicles stating that we were not in compliance with the repairs done to his vehicleThe Nevada Department of Motor Vehicles did a full investigation and found that we were in compliance with all repairs and state laws regarding ***'s vehicle(*** rep *** was the representative from the state of Nevada performing the investigation ***)*** vehicle is a high performance vehicle and Muscle Motors Auto Sales can not control how they are driven
Initial Consumer Rebuttal /* (3000, 7, 2015/10/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Muscle Motors stated, "*** messaged Muscle Motors stating it was the driveshaft that was bad no paperwork was brought to Muscle Motors to prove these findings it was just verbal." It is correct that I messaged *** at the dealer regarding reimbursement for this part that was damaged during the repair of the clutch, but the dealer never requested anything in writing, they only responded that they would not be reimbursing me, for which I have printed proof of that discussionIf paperwork was needed to process this reimbursement they never indicated that to me during the course of this disputeFurthermore, the *** stated that while there was nothing wrong with the purchase transaction that a remedy was possible through legal means
Additionally, written documentation from a mechanic and photos of the driveshaft demonstrating that this damage was due to a incorrectly installed drive shaft, and that removal of the drive shaft is part of the clutch installation is available
Final Business Response /* (4000, 11, 2015/10/29) */
There have been no photos or documents from any shop stating it was from our install of the clutchAll we have received are complaints with no proof or evidence of the claims or accusations
Initial Business Response /* (1000, 7, 2016/12/16) */
The vehicle was bought in Nevada he gave a Nevada address to register and passed smog on 11/30/2016 in Nevada. Mr.[redacted] had intentions of smogging in California.
Initial Consumer Rebuttal /* (3000, 9, 2016/12/19) */
(The consumer indicated...
he/she DID NOT accept the response from the business.)
The dealer had his mechanic tamper with and disable the vehicle's emissions system and installed a device, a non-fowler, on the vehicle to beat the emissions test and give a false reading. I have provided the results from a California smog shop indicating that in-fact a device was installed on the vehicle to get it to pass smog and the receipt from the dealer's mechanic to show that the dealer was aware of the smog issues due to aftermarket racing parts being put on the vehicle in violation of the 1977 Clean Air Act that forbids tampering or disabling in any way a vehicle's emissions system. It is illegal to tamper with or disable the emissions system in every state. That the dealer reponds that I intended to register the car in California is correct and does not change his responsibility to sell me a car that can pass smog and is not illegal due to someone breaking the law to cheat me.
Final Business Response /* (4000, 35, 2017/02/02) */
You traded in a $25,000 car that had a lien against it. How can you say you have been left with nothing when your twin turbo [redacted] you purchased is still waiting for you to pick back up. There are NO fraudulent documents and the vehicle did pass smog.
Final Consumer Response /* (4200, 37, 2017/02/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I went to buy a car with a $30,000 trade-in I had equity in and $4600 cash and now have neither. The dealer now has all the equity in my car and my $4600. The dealer has my car and all my money. I now have no car or money. How is that fair?
Revdex.com, Dealer can lie to you, but he cannot explain away the fraudulent Odometer Disclosure Statement and that the emissions system was tampered with to pass smog. They sold me a car that can't be smogged or registered in any state. That is why I gave the car back and why Muscle Motors is being sued. I will send a copy of the complaint as soon as Muscle Motors is served, probably in the next week. Now, I will not settle for any amount and me and my lawyer Mr. [redacted] think the judge will punish Muscle Motors severely. Again, I will not settle now before the Court hears the case.
No one bullies me and steals my car and hard-earned money. I paid on that car for five years every month and worked hard for my money. Watch me get a $300,000 judgement against Muscle Motors. Muscle Motors has no defense that will stand up to scrutiny. Fake documents will be nails in their legal coffin.
Complaint: [redacted]I am rejecting this response because:
I believe he misrepresented himself and the vehicle. He did not title or register the car in Oregon, but drove it for an extended period of time under his "car dealer" permit.I believe he knew the car had mechanical issues and seemingly did shoddy repairs to get it running and dump it. Sincerely,[redacted]
Final Consumer Response /* (2000, 6, 2015/08/10) */
Just as a update muscle motors has taken the initiative after receiving my complaint and have taken care of all my issue in a very timely manner
They have contacted me and have assured me that my situation was due to a clerical error on...
their part and have also insured me they are taken the necessary steps to prevent this to happening to any else
They apologize for any inconvenience they caused
Initial Business Response /* (1000, 5, 2017/06/14) */
The customer's vehicle has been fixed by a different shop since this complaint at a very discounted rate. Spoke with customer after the fix and she was satisfied with the work performed.
Initial Business Response / [redacted] (1000, 7, 2016/12/16) */ The vehicle was bought in Nevada he gave a Nevada address to register and passed smog on 11/30/in NevadaMr[redacted] had intentions of smogging in California Initial Consumer Rebuttal / [redacted] (3000, 9, 2016/12/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) The dealer had his mechanic tamper with and disable the vehicle's emissions system and installed a device, a non-fowler, on the vehicle to beat the emissions test and give a readingI have provided the results from a California smog shop indicating that in-fact a device was installed on the vehicle to get it to pass smog and the receipt from the dealer's mechanic to show that the dealer was aware of the smog issues due to aftermarket racing parts being put on the vehicle in violation of the Clean Air Act that forbids tampering or disabling in any way a vehicle's emissions systemIt is illegal to tamper with or disable the emissions system in every stateThat the dealer reponds that I intended to register the car in California is correct and does not change his responsibility to sell me a car that can pass smog and is not illegal due to someone breaking the law to cheat me Final Business Response / [redacted] (4000, 35, 2017/02/02) */ You traded in a $25,car that had a lien against itHow can you say you have been left with nothing when your twin turbo [redacted] you purchased is still waiting for you to pick back upThere are NO fraudulent documents and the vehicle did pass smog Final Consumer Response / [redacted] (4200, 37, 2017/02/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I went to buy a car with a $30,traI had equity in and $cash and now have neitherThe dealer now has all the equity in my car and my $The dealer has my car and all my moneyI now have no car or moneyHow is that fair? Revdex.com, Dealer can lie to you, but he cannot explain away the fraudulent Odometer Disclosure Statement and that the emissions system was tampered with to pass smogThey sold me a car that can't be smogged or registered in any stateThat is why I gave the car back and why Muscle Motors is being suedI will send a copy of the complaint as soon as Muscle Motors is served, probably in the next weekNow, I will not settle for any amount and me and my lawyer Mr [redacted] think the judge will punish Muscle Motors severelyAgain, I will not settle now before the Court hears the case No one bullies me and steals my car and hard-earned moneyI paid on that car for five years every month and worked hard for my moneyWatch me get a $300,judgement against Muscle MotorsMuscle Motors has no defense that will stand up to scrutinyFake documents will be nails in their legal coffin
Initial Business Response / [redacted] (1000, 5, 2017/06/14) */ The customer's vehicle has been fixed by a different shop since this complaint at a very discounted rateSpoke with customer after the fix and she was satisfied with the work performed
Initial Business Response /* (1000, 8, 2016/04/25) */
To Whom It May Concern,
We sold the customer a JeepWe became aware that the customer contacted Revdex.com without first addressing us with any complaintsWe are doing everything we can to fix this complaintThe customer's warranty did not
cover the motorWe wish that the customer had come to us first so that we could have offered a solution soonerHowever, we have arranged with the customer to have his motor replaced, at no cost to him, and are providing a loaner car for his inconvenience
Initial Consumer Rebuttal /* (3000, 11, 2016/04/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Here are the factsThe vehicle broke down on March On March 24th I called *** to report claim and was told that there was no record of a warranty for my vehicleI called Muscle Motors on March 25th at 9:30am and 4:25pm to inform the sales manager the Jeep had broken down and there was to warrantyI made telephone calls to Muscle Motors before April 5th when I filed this complaintI also called the warranty company times and was told that I have no warrantyMuscle Motors offered no solution until he received a letter from my attorney on April I have telephone logs to support when I called the sales manager at Muscle MotorsI did receive a loaner vehicle from themI was told the on April that the engine had been ordered and would be here no later than April I have been asked to come in to Muscle Motors to sign papers on April but they were not ready, this is a mile round trip for meI do not know why I have to sign anythingThe sales manager has repeatedly said that they are going to replace the engine as stated in his response to this claimI will accept his response when I have a new engine in my jeepMuscle Motors had days to resolve this before I filed this complaintTo say that I did not contact them about this problem is not trueI contacted them at least times and so did T & T automotive repair where I originally had the Jeep taken toPresently my Jeep is in the hands of Muscle Motors in Reno waiting for a new engineIt has been days since the Jeep broke down
I Vladimir Y*** (Yuzko Auto Sales) Did not once represent myself as a mechanic, I represented myself as a used auto dealer, I also did not claim this Subaru outback to be my personal vehicleit was in my business inventoryi did however claim that I did personally drive it quite a bit over
the time period of 10/28/(date of purchase) - 10/20/(date of sale).
*** claimed I used parts off of a 2001, which I did noti did however replace the head gasket & timing belt as maintenance that the vehicle was due for*** claimed that the gasket was damaged and caused the car to oveheat*** sent me several text messages (messages in attached photos) after her mechanic looked at the engine, and said that this was not what happened at allthe car did not overheatthe rod was blown (rod knock) a common risk and issue with this make of vehiclein fact this Revdex.com Complaint is the first I hear of the vehicle overheatingthe gasket is damaged when the engine is taken apart, which her mechanic had to do
This vehicle had no issues for over a year while it was in my inventory, and after the two test drives and pre purchase inspections by the buyer, no issues or symptoms of issues were found.
This Subaru outback was in the buyers possession for days before this happenedday is plenty of time to neglect maintenance, run it rough, and abuse it which causes low oil pressure to blow a rodthe buyer informed me that they added oil to the vehicle a few days before the incidentneglecting oil maintinence, and or running the engine with low oil will ruin it.
This Subaru Outback with a salvage title, was sold AS-IS, with no warranty for anything on itI made this clear to the buyer as they inspected itThe buyer also signed a disclaimer on the bill of sale (see attachment) at the time of purchase saying: “Buyer has inspected this car and is fully satisfiedThis car is sold AS-IS.”
I sell all of my used vehicles AS-IS, and I purchase all of them AS-ISI do not receive any records with vehicles I purchase, and if I do, I include them with the saleThis Subaru Outback was sold with no history or records of any kind.
I am extremely apologetic to the buyer that this happened to them, I too would be frustrated, but I am not responsibleEspecially since it happened a month after being purchased, with no warranty
I can provide our entire text message log if needed
Initial Business Response /* (1000, 5, 2016/11/29) */
To whom it may concern:
Based on our business relationship with Mr*** we have gone above and beyond the needs of the customerThe original agreement was to repair the issues that were on the due bill which were repaired before delivered
to the customerMuscle Motors did not hear from Mr*** until April (in which he bought the vehicle in August 2015) when he needed to use the warranty in which we sold him to cover any fixes or repairs needed to the vehicleMr*** stated that he had lost the warranty paperwork, so we did our do diligence and sent him an original copy of his warranty contract so that he could file a claim if neededMr*** contacted us on May 12,stating that the warranty company denied the full claim of his repair bill because some of the items were consider wear and tear and not mechanical failureMr*** asked if Muscle Motors could help contest the decision the warranty company made not to repair the vehicle and we did so to our best ability because we believe in fighting for the customerMuscle Motors was not able to get any results out of the warranty company either and recommended Mr*** cancel his warranty and have the funds credited back to his loan amountMr*** proceeded and canceled his warranty at a prorated amount of $credited backed to his auto loan bringing the balance downMuscle Motors still understood that there were repairs needed to Mr*** vehicle and offered to help by sharing our wholesale shop rate that we receive from a local shop in Reno, NVMr*** requested that we pick up the vehicle and do the repairs for freeMuscle Motors had already fulfilled its obligations which was stated early in the due bill and deliveryMr*** then started to harass a representative at Muscle Motors, at this point Muscle Motors decided not to do business unless it was in a peaceful manner with Mr***The vehicle was not paid for in cash by Mr*** and he wouldn't receive the title because it has a lien holder attached to it and has to go through a stringent process transferring from Nevada to California DMV which was completed and could attach if neededUnlike California dealerships that register the vehicle for you, buying from Nevada will require some foot work on Mr*** behalf(instructions are provided on every out of state purchase on how to register your vehicle when buying from Muscle Motors) The steps are basic and simple and Mr*** was given a ticket for a non registered vehicle based on his own negligence and not following the simple steps providedIt has been year and months the true question is "when does an individual take ownership of there vehicle and the responsibilities of its repair and maintenance"? We are all about customer service and would like to help Mr*** by extending our wholesale labor cost to him so that he would pay a fraction of the repair costWe have all documentation showing repairs completed before delivery, Warranty cancellation, and DMV registration and transfer of title California compliant
Initial Consumer Rebuttal /* (3000, 7, 2016/12/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The main issue here is that the Dealer represents that the items listed under the Due Bill were all done before deliveryBut the repairs were not completedThe window was not fixed, the tach/speedometer/gauges were not fixed, the oil repair was not fixed, etcThe vehicle could really not be used at all until some of these were fixedAnd since Muscle Motors both failed to do the work up front nor follow up and complete the work, I was ultimately forced to self-perform after demandThese are the costs for those specific items I had to do since Muscle Motors did not do
As to the warranty, the loan company had said to me that no payment had been applied but I will look into that further
As to the Title, I am not seeking clear title as I am well aware there is a loan against itYet title still remains in the prior owner as opposed to registered in my name! If there are steps that I need to do to get the vehicle registered in my name, that is news to meI have not heard that beforeIt was my understanding that they processed everything to CA DMV
The remaining points of their statement are mostly just flat out as well
Bottom line, we could not be further apartThey claim they want to help with "wholesale labor costs" but are full aware that I did the repairs this summer, but more specifically, it was and remains their responsibility to have completed it to begin with
To resolve this matter, I request that Revdex.com arbitrates this matterIf Muscle Motors is really for customer services as they claim, they will want to do so as wellAnd if the truth is mostly what they say, they should flat out win
Thank you for your assistance
Final Business Response /* (4000, 29, 2017/02/16) */
The corporate members are in the middle of finishing taxesWhen finished, they will look up your file and receiptsIn the meantime will you please email us the paid invoice for the fixes that you have done
Final Consumer Response /* (4200, 31, 2017/02/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Before my Revdex.com complaint, your sales manager repeatedly acknowledged the repairs were not done and repeatedly promised to make the repairsThis issue here is that they were not done and I had to make the repairs since Muscle Motors never did as agreedUnder my Revdex.com complaint, Muscle Motors has claimed all the items listed under the Due Bill were repairedSo I simply asked Muscle Motors to prove this
Not surprisingly, instead of providing this info, Muscle Motors asked me to provide copies of my repair invoices (copies of invoices already provided to Muscle Motors)This is a delay tacticTELL ME, WHAT WILL HAPPEN IF I PROVIDE THEM YET AGAIN?
But back to the issueThere is nothing in the middle of tax returns that prevents Muscle Motors from providing this proof of alleged repairsThis is another delay tacticIn fact, in your initial response to my complaint to the Revdex.com, Muscle Motors reported that "We have all the documentation showing repairs completed before delivery..." GIVEN THAT, IT SHOULD BE VERY SIMPLE THEN FOR YOU TO PROVIDE THIS INFO WITHIN HOURS
Initial Business Response /* (1000, 5, 2015/10/14) */
To whom it may concern:
*** did indeed purchase a vehicle from Muscle Motors AUto Sales, when purchased he was informed the vehicle was sold as is*** asked Muscle Motors Auto Sales to service the clutch to make the vehicle more
friendly to drive, Muscle Motors Auto Sales performed that task and *** pick up the vehicle and only had one complaint that the clutch may need to be bled*** brought the car back to Muscle Motors Auto Sales for us to check out the clutch pressure issue, after diagnosis found nothing to be wrong with the clutch engagement or pressure*** proceeded to pick up the car and did not contact us for weeks and once contacted he stated there was a clunking noise coming from the carMuscle Motors Auto Sales told *** to bring the car back in to verify that there was not an issue with the clutchMuscle Motors Auto sales reinspected the vehicle and found nothing wrong with the install of the clutch and further recommended *** to *** proceeded to take it there and have it further diagnosed*** messaged Muscle Motors stating it was the driveshaft that was bad no paperwork was brought to Muscle Motors to prove these findings it was just verbal*** then proceeded to file a complaint with The Nevada Department of Motor Vehicles stating that we were not in compliance with the repairs done to his vehicleThe Nevada Department of Motor Vehicles did a full investigation and found that we were in compliance with all repairs and state laws regarding ***'s vehicle(*** rep *** was the representative from the state of Nevada performing the investigation ***)*** vehicle is a high performance vehicle and Muscle Motors Auto Sales can not control how they are driven
Initial Consumer Rebuttal /* (3000, 7, 2015/10/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Muscle Motors stated, "*** messaged Muscle Motors stating it was the driveshaft that was bad no paperwork was brought to Muscle Motors to prove these findings it was just verbal." It is correct that I messaged *** at the dealer regarding reimbursement for this part that was damaged during the repair of the clutch, but the dealer never requested anything in writing, they only responded that they would not be reimbursing me, for which I have printed proof of that discussionIf paperwork was needed to process this reimbursement they never indicated that to me during the course of this disputeFurthermore, the *** stated that while there was nothing wrong with the purchase transaction that a remedy was possible through legal means
Additionally, written documentation from a mechanic and photos of the driveshaft demonstrating that this damage was due to a incorrectly installed drive shaft, and that removal of the drive shaft is part of the clutch installation is available
Final Business Response /* (4000, 11, 2015/10/29) */
There have been no photos or documents from any shop stating it was from our install of the clutchAll we have received are complaints with no proof or evidence of the claims or accusations
Initial Business Response /* (1000, 7, 2016/12/16) */
The vehicle was bought in Nevada he gave a Nevada address to register and passed smog on 11/30/2016 in Nevada. Mr.[redacted] had intentions of smogging in California.
Initial Consumer Rebuttal /* (3000, 9, 2016/12/19) */
(The consumer indicated...
he/she DID NOT accept the response from the business.)
The dealer had his mechanic tamper with and disable the vehicle's emissions system and installed a device, a non-fowler, on the vehicle to beat the emissions test and give a false reading. I have provided the results from a California smog shop indicating that in-fact a device was installed on the vehicle to get it to pass smog and the receipt from the dealer's mechanic to show that the dealer was aware of the smog issues due to aftermarket racing parts being put on the vehicle in violation of the 1977 Clean Air Act that forbids tampering or disabling in any way a vehicle's emissions system. It is illegal to tamper with or disable the emissions system in every state. That the dealer reponds that I intended to register the car in California is correct and does not change his responsibility to sell me a car that can pass smog and is not illegal due to someone breaking the law to cheat me.
Final Business Response /* (4000, 35, 2017/02/02) */
You traded in a $25,000 car that had a lien against it. How can you say you have been left with nothing when your twin turbo [redacted] you purchased is still waiting for you to pick back up. There are NO fraudulent documents and the vehicle did pass smog.
Final Consumer Response /* (4200, 37, 2017/02/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I went to buy a car with a $30,000 trade-in I had equity in and $4600 cash and now have neither. The dealer now has all the equity in my car and my $4600. The dealer has my car and all my money. I now have no car or money. How is that fair?
Revdex.com, Dealer can lie to you, but he cannot explain away the fraudulent Odometer Disclosure Statement and that the emissions system was tampered with to pass smog. They sold me a car that can't be smogged or registered in any state. That is why I gave the car back and why Muscle Motors is being sued. I will send a copy of the complaint as soon as Muscle Motors is served, probably in the next week. Now, I will not settle for any amount and me and my lawyer Mr. [redacted] think the judge will punish Muscle Motors severely. Again, I will not settle now before the Court hears the case.
No one bullies me and steals my car and hard-earned money. I paid on that car for five years every month and worked hard for my money. Watch me get a $300,000 judgement against Muscle Motors. Muscle Motors has no defense that will stand up to scrutiny. Fake documents will be nails in their legal coffin.
Complaint: [redacted]I am rejecting this response because:
I believe he misrepresented himself and the vehicle. He did not title or register the car in Oregon, but drove it for an extended period of time under his "car dealer" permit.I believe he knew the car had mechanical issues and seemingly did shoddy repairs to get it running and dump it. Sincerely,[redacted]
Final Consumer Response /* (2000, 6, 2015/08/10) */
Just as a update muscle motors has taken the initiative after receiving my complaint and have taken care of all my issue in a very timely manner
They have contacted me and have assured me that my situation was due to a clerical error on...
their part and have also insured me they are taken the necessary steps to prevent this to happening to any else
They apologize for any inconvenience they caused
Initial Business Response /* (1000, 5, 2017/06/14) */
The customer's vehicle has been fixed by a different shop since this complaint at a very discounted rate. Spoke with customer after the fix and she was satisfied with the work performed.