Yvonne's Furniture Inc

Initial Business Response /* (1000, 5, 2016/02/26) */
The customer purchased the set in January but did not let us know of any damaged until February 20th. We have a strict 48 hour policy in which a customer can notify Yvonne's of any damages within 48 hours of receipt and must keep all original...

packaging. This is clearly noted on our invoice under "Term 5.". Since it was well over 1 month since receipt, there is nothing that Yvonne's Furniture can do. We can no longer go back to the manufacturer and ask for a replacement or repair due to the length of time it has been in the customers home. In that amount of time, anything could have happened to that couch, this is why we have our 48 hour policy. Furthermore, I have a copy of the picture that the customer sent and this IS NOT A SEAM SEPERATION. Seam separation "starts" and "ends" on a seam. Seam separation do not have a cut mark running through them. This is not seam separation, one quick look at the photo would clearly tell you that. Unfortunately, there is nothing that can be done by Yvonne's Furniture. We will not be replacing the sofa, nor will we be repairing it. We do, however, have access to repair technicians who specialize in leather and bonded leather, we would be glad to provide you with the contact information.
Initial Consumer Rebuttal /* (3000, 8, 2016/03/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This was their initial response to my phone call. The fact that they are expecting me to notify them with damages within 48 hours of receipt does not make sense because the damage never happened within 48 hours from pick up. It just happened 2 weeks ago from a seam separation and they are saying that its not from a seam separation.
[redacted]

Initial Business Response /* (1000, 5, 2015/12/15) */
To whom it may concern,
Yvonne's is Very aware of the situation and we also find the timeline very frustrating. We have been dealing with a wholesaler that was bought out by a larger company during this timeline and therefore has resulted in...

a longer wait time for defective items. This customer is not the only one who has had to endure long wait times like this. However, I have been authorized to replace the customers couch as he noted in his complaint. The issue is that when I was authorized to do so we were completely sold out of the product that needed to be exchanged. As this is a FOB China product, we need to wait until the next shipment arrives. The next shipment is scheduled to arrive in March 2016. Once this arrives, the customer will get the replacement sofa. Unfortunately we cannot simply take back the furniture and give the customer his money back as it is now used furniture. As well, it states clearly in our terms that we do not offer refunds, all sales are final. Once the shipment arrives, we will notify the customer and have the sofa exchanged.
Initial Consumer Rebuttal /* (2000, 7, 2015/12/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will AGAIN wait until March to receive the new couch. If the product is not exchanged, I will seek legal action.
Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Attached is the receipt of a new light from [redacted] 48.93 for the business to reimburse.
Sincerely,
[redacted]