Horrible attitudes on the reception sideI have also left numerous voice messages with Lisa at the Dover office to help with an issue I'm having and she will not call backA total of voice-mails so farEverything I call she is "out to lunch" whether it's 9am or 2pm regardlessMy meds manager left the practice and they never contacted me and they cut off my prescription refills until I see the new person in charge of my account by the name of HeatherHeather's easiest appointment apparently is months away bit yet I called as a "new" patient because I had a feeling they were avoiding me and of course they have an available slot this week!! Other times they will put me on hold for very or minutes until I give up waiting, which seems to be their gameThese people are very unprofessional and DO NOT care for thier patientsApparently I missed one script pickup because they told me they would be open Thursday and they were closed and I am a problematic patient! I would urge anyone needing real treatment for a real issue avoid this place at all costs! I also work night shift and called to change my appointment once through the answering service and was told they would get the message but I would have to call back to schedule a new appointmentThen they charged me for not cancelling and I was treated like a criminal because of this
I saw Grace R [redacted] She was good, wouldn't say super compassionate and interested, but explained her reasoning for her game plan pretty wellMy biggest suggestion is to make the patient feel more involved in choosing medication options and the path of treatmentAlso, I would prefer to see a psychiatrist for an intake and have nurse practitioner to monitor med checks, but I saw no psychiatrists on their staff listThe customer service, in my experience thus far, is goodOffice staff is lighthearted but professional, definitely made me feel at ease and certainly not judged
Horrible attitudes on the reception sideI have also left numerous voice messages with Lisa at the Dover office to help with an issue I'm having and she will not call backA total of voice-mails so farEverything I call she is "out to lunch" whether it's 9am or 2pm regardlessMy meds manager left the practice and they never contacted me and they cut off my prescription refills until I see the new person in charge of my account by the name of HeatherHeather's easiest appointment apparently is months away bit yet I called as a "new" patient because I had a feeling they were avoiding me and of course they have an available slot this week!! Other times they will put me on hold for very or minutes until I give up waiting, which seems to be their gameThese people are very unprofessional and DO NOT care for thier patientsApparently I missed one script pickup because they told me they would be open Thursday and they were closed and I am a problematic patient! I would urge anyone needing real treatment for a real issue avoid this place at all costs! I also work night shift and called to change my appointment once through the answering service and was told they would get the message but I would have to call back to schedule a new appointmentThen they charged me for not cancelling and I was treated like a criminal because of this
I saw Grace R [redacted] She was good, wouldn't say super compassionate and interested, but explained her reasoning for her game plan pretty wellMy biggest suggestion is to make the patient feel more involved in choosing medication options and the path of treatmentAlso, I would prefer to see a psychiatrist for an intake and have nurse practitioner to monitor med checks, but I saw no psychiatrists on their staff listThe customer service, in my experience thus far, is goodOffice staff is lighthearted but professional, definitely made me feel at ease and certainly not judged
I have had An amazing experience with the front office staff and therapists I have seenI would highly recommend this facility to anyone who is in need