Z-Comm. Communication Reviews (3)
I need proof of purchase from customer please -- *** *** * *** *** ***Z Comm * *** *** ***
Review: On February 13, 2015 I purchased a phone from the company in question. The phone was then discovered to be stolen a few months after purchase. I returned to the store to get either a refund or a replacement phone and the store owner refused due to not having a receipt. I was able to provide bank statements showing the purchase in question but the owner still refused to either provide a refund or replacement phoneDesired Settlement: Investigation into incident and replacement phone or refund
MESSAGE FROM BUSINESS:[redacted], Manager called and stated the consumer needs t provide a copy of proof of purchase, such as a receipt. Consumer showed a copy of her bank statement, which is not proof of purchase. The receipt provides additional information to assist with any type of refund and/or exchange.
I had a horrible experience here because they messed up my iphone! First of all, I stopped at another store nearby to ask if they could unlock phones. The guy seemed really nice and recommended that I visit this store since they did not unlock phones there. When I was leaving my phone, they were not going to provide a receipt, so I requested one (odd--and should have told me something). Who doesn't automatically provide a receipt for a $300 phone left in their care. So, then they give me a handwritten receipt...hmmm. Anyhow, when I return later that day, I am told that my phone will not charge correctly and that they can unlock it, but will have to delete everything off of my phone. My phone had no trouble charging for me to find a place to unlock it and kept a charge for the last three days....but now all of a sudden it doesn't work. I decided to take my phone home to charge it and download any pics. I look at my phone on my way home and notice a crack around the edge--someone has opened the phone, even though they claimed that all they did was attempt to charge it. So now, they've damaged my phone, it will not charge correctly, and I have lost everything that was on it anyways. DO NOT VISIT THIS STORE with your phone and expect a positive outcome. I m very disappointed and frustrated. You expect a store to know what they are doing. I should have just contacted AT&T as they will walk you through it themselves. Weirdest thing, they ran out the door after me requesting my receipt back??? Who does that? Guess they wanted to cover their tracks for complaints. I have a sneaky suspicion that they are writing some of their own bogus reviews. For shame.....Buyer or anyone needing a repair, upgrade, unlock, etc----Please Beware!!