Z Gallerie Company Reviews (7)
Dec 30, 2019
Delivery Nightmare! I was so excited when I ordered the Archer Banquette a month ago but I am regretting it nowAfter inquiring about my delivery date I was informed today that delivery for the Archer Banquette has been delayed until mid-JulyThat's weeks of waiting for my delivery and not the 8-advertised on their websiteI am extremely disappointed because I have family guest coming to visit and I have no dining set for us to enjoy our mealsI ordered of the matching chairs, the Sophia Dining Table and the banquetteI spent a great deal of money furnishing my dining room and now I have no furniture until the end of summerI feel mislead with the advertised delivery date so beware and expect a delay in delivery if you order the Archer Banquette ...If I had not reached out to inquire about when I would receive my furniture I would be still unaware and thinking that I only have more weeks to receive my dining room furnitureI was told that my delivery date would be late April or early MayMy biggest complaint is that no one took the time to contact me and let me know that my order is being delayed and when I did inquiry - I was not offered a reason for the delayI placed my order originally in the store (Atlanta) and the service was great however, the follfrom Customer Service or the Warehouse is lackingWaiting weeks is outrageous and unexpectedBased on the reviews, who knows when I will receive my furniture
Dec 08, 2019
I would not deal with this company anymorePoor customer service, their representative will not take calls notes in their software or may be their software is losing dataCustomer services promises you something but that never happensNo matter what you do they refuses to get their supervisor on call or on email or infect they refuses to talk to them
I would not deal with this company anymoreI have no problems with the store but their customer relations representatives display poor customer serviceThey do not have a log any of the incidents so I am forced to email them all correspondences I have had with them They show no desire to help resolve or compromise with any of your concerns For some reason, they refuse to get their supervisor on call or on email They raise concerns over credit/billing and claim to fix it in their database but never doCustomer is forced to reorder product, etc
I purchased a sofa and love seat and waited patiently for weeks for it to arrive Although it was beautiful, it arrived with an odd unsettling odor I figured it was from the manufacturer and it will go away month in the odor got worst To add on top of that I am pregnant and this odor is contaminating my air space I contacted the store where this was purchased and customer service I was not impressed with the turnaround time for response and was way less impress on the offered solutions First they offered store credit to get another sofa, which I would likely have to wait another weeks and risking the chance of another smelly sofa set I did not acceptThey offered to remove the sofa and replace it, again 10+ weeks wait time That makes no sense because I'd have nothing to sit on I did not accept They offered to send a cleaning person which I accepted in hopes that a quick clean will resolve things I waited days for customer service to call and tell me that likely the odor will not come out and they will need to order another set The worst part is that they cannot expedite it and I have to go into a queue to wait for the sofa set to be built, shipped and delivered Here's the problems:
I would not deal with this company anymore. Poor customer service, their representative will not take calls notes in their software or may be their software is losing data. Customer services promises you something but that never happens. No matter what you do they refuses to get their supervisor on call or on email or infect they refuses to talk to them.