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Z Salon & Spa

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Z Salon & Spa Reviews (3)

We are so very sorry for the mix-up that occurred with our guest. When she came in we were unable to accommodate the services due to being booked.  The young lady that checked her in did apologize and refunded her money on her gift card.  As soon as one of our customer service managers...

arrived that day the guest was called and apologized to again.  We appreciate this guest letting us know what happened with her.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I asked multiple times for a refund and was told they could not or would not refund the money on the gift card. I finally was able to schedule an appointment. Then two days later they respond to the that they can refund my money. What a coincidence of that timely message. I think they waited until I had used the gift card and then advised they would be happy to refund my money. I will never do business with this establishment again and will spread the word about what a horrid experience I had all the way around!!

I had the worst experience at this salon. They are so stuck up and the stylist are not good. Also, I have a friend who worked for this company and she told me that Z Salon does not value their employee. She let me know that they will hire you than make you take an irrelevant test and if you do not pass they let you go on the spot. And they way under pay their employee who are not technicians. This company would like for you to think that they are the best in town but they are not. Everyone is just so rude, the hair stylist will do a terrible job on your hair take you money and refuse to fix the bad job they did.

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Address: 9407 Shelbyville Road, Louisville, Kentucky, United States, 40222


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