The customer has disputes concerning the work performed on his 300ZX twin turbo on invoice ***.He states he brought the car in to fix a low idle problem and engine smoking and a coolant leakThe car arrived to the shop running on cylinders and smoking from engine compartment with no idle problem other than that caused by the dead cylinderThe history of this vehicle is sorted It has had many custom and performance modifications, has been totaled and has a totaled titleThe title has been washed between California and Washington the car has spent a great part of its life on the wholesale market rotating between auctions and various dealers In this process of sitting ( the car is years old) mosture has accumulated in the interior causing corrosion on electrical connections and on the electronic components in the engine compartmentAll of which can contribute to poor engine operation problems Our conclusion on the low and rough idle problem, and the conclusion is hypothetical, based on data gathered and engine inspections and tests The engine idle as well as general engine performance is controlled by a computerthe computer require plus volts to operate properlywhen voltage to the computer drops below volts the engine fails to operate according to design and will indeed have an irratic idle and poor performance The alternator was tested and is good however at idle it does not rotate fast enough to generate the voltage needed to keep the battery charged above the required volts The alternator output is reduced by the installation of an aftermarket "power pulley" system that, by changing the gear ratio of the front crank pulley, the water pump pulley, and the alternator pulley, slows the rotation of the affected components, reducing engine drag thus creating more usable power However the slower rotation of the alternator causes the battery and thus the engine control computer to have less than the required voltage to operate engine electronic controls including the idle Additionally, the original engine operated cooling fan has been replaced with an electric fan which uses significant amounts of voltage during all periods of engine operations (including idle) wherein engine temperature is in or above heat rangesTo sumerize, The vehicle electrical system, under certain operating conditions, does not receive enough voltage to support designed operation of the vehicle at low rpm including idleTo cure the low and rough idle problem it is recommended to return the engine cooling and charging system to stock Nissan configuration by replacing the electric fan with standard mechanical components and by replacing the Front crank pulley, water pump pulley and the alternator pulley with Nissan stock partsThis should resolve both engine cooling problems at idle as well as provide sufficient electrical output to support engine needs including the engine idle.The customer also made overcharging claims for the fuel injector replacement work performed on invoice [redacted] One fuel injector was initially replace and the customer was charged hours laborOnce it was decided that all of the injectors must be replaced the hours of labor initially charged was refunded and the customer was charged hours labor for all of the related fuel injector workStandard Nissan labor for replacing the fuel injectors on this vehicle is hoursthe customer was significantly undercharged for the fuel injector work performed All of this is documented on customer invoice ***
I am rejecting this complaint because firstly, the $that they are offering to refund should have already been paid, as guaranteed by their manager named ***He assured a $back to me if the idle issue will not be solved by cutting my EGRSo they did, but it did not solve the issue at allHe has given me his word, but I have not received anything up until now despite the multiple ways and times of reaching them out Secondly, I have spent $for their service, not including the parts I’ve paid forIn all honesty, I want a full refund because they did not do any good to my car at allBut I am asking for half the price I spent, $plus the $he promised, which I think is fairIf they do not want this option, I would bring my car to another repair shop who can do better, but Z Sport Automotive should pay for everything I have been very considerate to Z Sport Automotive and this issueI have spent a lot of money and time for this, yet I did not get the best service that I wantZ Sport Automotive is trying to close this case the easy way out without solving this issue at allThey are very untrustworthy and unprofessional I am eagerly looking forward to a positive response,
Complaint: [redacted] I am rejecting this response because:I was informed at the time of scheduling that it was likely the wheel would need to be removed from the back end (ball joints) in order to cut the lug without damaging the wheelZ Sport chose not to follow this procedure and did not adequately protect the wheel from damageI am unable to dedicate any further time in sourcing a hub cap and believe that to be the responsibility of Z Sport for neglecting to complete the job as initially describedThere was no mention of the damage to paint, and I will not accept the age of a vehicle as an excuse for neglecting to take proper precautions to mitigate damageI note, there was no mention of a possibility of damage to the vehicle in any way prior or during the repair
Mr [redacted] asked to have wheel studs replaced and his front brakes replaced, paid for by [redacted] *** [redacted] only authorized wheel studsWe advised the customer that we could only remove lug studs by cutting them offThere was damage done to the right front wheel center capZ Sport will gladly pay for a new center capCustomer was advised that a nation wide search for a center cap came up negativeAdvised him to search for one and he will be reimbursed.The parts in question are up to years oldCan not say in good faith , that there were any scratches of the wheels that were not there alreadyThe lugnuts were matched up as well as possible considering the age, parts availabilty and conditionIf Mr [redacted] can find the exact lugnuts he wants, Z Sport is happy to exchange them for him and refund the lugnuts that were charged to [redacted] ***
The customer has disputes concerning the work performed on his 300ZX twin turbo on invoice ***.He states he brought the car in to fix a low idle problem and engine smoking and a coolant leakThe car arrived to the shop running on cylinders and smoking from engine compartment with no idle problem other than that caused by the dead cylinderThe history of this vehicle is sorted It has had many custom and performance modifications, has been totaled and has a totaled titleThe title has been washed between California and Washington the car has spent a great part of its life on the wholesale market rotating between auctions and various dealers In this process of sitting ( the car is years old) mosture has accumulated in the interior causing corrosion on electrical connections and on the electronic components in the engine compartmentAll of which can contribute to poor engine operation problems Our conclusion on the low and rough idle problem, and the conclusion is hypothetical, based on data gathered and engine inspections and tests The engine idle as well as general engine performance is controlled by a computerthe computer require plus volts to operate properlywhen voltage to the computer drops below volts the engine fails to operate according to design and will indeed have an irratic idle and poor performance The alternator was tested and is good however at idle it does not rotate fast enough to generate the voltage needed to keep the battery charged above the required volts The alternator output is reduced by the installation of an aftermarket "power pulley" system that, by changing the gear ratio of the front crank pulley, the water pump pulley, and the alternator pulley, slows the rotation of the affected components, reducing engine drag thus creating more usable power However the slower rotation of the alternator causes the battery and thus the engine control computer to have less than the required voltage to operate engine electronic controls including the idle Additionally, the original engine operated cooling fan has been replaced with an electric fan which uses significant amounts of voltage during all periods of engine operations (including idle) wherein engine temperature is in or above heat rangesTo sumerize, The vehicle electrical system, under certain operating conditions, does not receive enough voltage to support designed operation of the vehicle at low rpm including idleTo cure the low and rough idle problem it is recommended to return the engine cooling and charging system to stock Nissan configuration by replacing the electric fan with standard mechanical components and by replacing the Front crank pulley, water pump pulley and the alternator pulley with Nissan stock partsThis should resolve both engine cooling problems at idle as well as provide sufficient electrical output to support engine needs including the engine idle.The customer also made overcharging claims for the fuel injector replacement work performed on invoice [redacted] One fuel injector was initially replace and the customer was charged hours laborOnce it was decided that all of the injectors must be replaced the hours of labor initially charged was refunded and the customer was charged hours labor for all of the related fuel injector workStandard Nissan labor for replacing the fuel injectors on this vehicle is hoursthe customer was significantly undercharged for the fuel injector work performed All of this is documented on customer invoice ***
I am rejecting this complaint because firstly, the $that they are offering to refund should have already been paid, as guaranteed by their manager named ***He assured a $back to me if the idle issue will not be solved by cutting my EGRSo they did, but it did not solve the issue at allHe has given me his word, but I have not received anything up until now despite the multiple ways and times of reaching them out Secondly, I have spent $for their service, not including the parts I’ve paid forIn all honesty, I want a full refund because they did not do any good to my car at allBut I am asking for half the price I spent, $plus the $he promised, which I think is fairIf they do not want this option, I would bring my car to another repair shop who can do better, but Z Sport Automotive should pay for everything I have been very considerate to Z Sport Automotive and this issueI have spent a lot of money and time for this, yet I did not get the best service that I wantZ Sport Automotive is trying to close this case the easy way out without solving this issue at allThey are very untrustworthy and unprofessional I am eagerly looking forward to a positive response,
Complaint: [redacted] I am rejecting this response because:I was informed at the time of scheduling that it was likely the wheel would need to be removed from the back end (ball joints) in order to cut the lug without damaging the wheelZ Sport chose not to follow this procedure and did not adequately protect the wheel from damageI am unable to dedicate any further time in sourcing a hub cap and believe that to be the responsibility of Z Sport for neglecting to complete the job as initially describedThere was no mention of the damage to paint, and I will not accept the age of a vehicle as an excuse for neglecting to take proper precautions to mitigate damageI note, there was no mention of a possibility of damage to the vehicle in any way prior or during the repair
Mr [redacted] asked to have wheel studs replaced and his front brakes replaced, paid for by [redacted] *** [redacted] only authorized wheel studsWe advised the customer that we could only remove lug studs by cutting them offThere was damage done to the right front wheel center capZ Sport will gladly pay for a new center capCustomer was advised that a nation wide search for a center cap came up negativeAdvised him to search for one and he will be reimbursed.The parts in question are up to years oldCan not say in good faith , that there were any scratches of the wheels that were not there alreadyThe lugnuts were matched up as well as possible considering the age, parts availabilty and conditionIf Mr [redacted] can find the exact lugnuts he wants, Z Sport is happy to exchange them for him and refund the lugnuts that were charged to [redacted] ***