Z-Xpress Car Wash Reviews (2)
Review: I CALLED THIS BUSINESS AHEAD OF TIME TO ARRANGE HAVING IT DETAILED AND TO PINPOINT A PRICE. I WAS TOLD THE PRICE WOULD BE BETWEEN $50.00-$60.00 FOR A COMPLETE INTERIOR CLEAN AND AN EXTERIOR CLEANING. I DROPPED THE CAR OFF AT THE BUSINESS SITE ON SUNDAY (1-20-13) PRIOR TO THE APPT MONDAY. I WAS TOLD I COULD PICK UP THE CAR ANYTIME AFTER LUNCH ON MONDAY. I ARRIVED AT 3:50PM ON MONDAY AND THEY WERE STILL WORKING ON THE CAR - I WAS TOLD IT WOULD TAKE AN ADDITIONAL 10-15 MINUTES. I THEN DECIDED TO SETTLE MY BILL TO EXPEDITE THE PROCESS. THE ATTENDANT TOOK MY CARD AND LEFT THE ROOM (I GUESS CC MACHINE IS SOMEWHERE ELSE?)- HE RETURNED WITH MY SIGNATURE SLIP AND THE CARD HAD BEEN RUN FOR $99.00 -- NOT THE $50-60 I WAS ORIGIONALLY TOLD. WHEN I ASKED, I WAS TOLD IT TOOK ADDITIONAL CLEANING ON THE EXTERIOR (WHICH I DIDNT APPROVE AND WAS NOT NOTIFIED OF) I KEPT MY COOL AND ASSUMED (HOPED) THE JOB WOULD BE WORTH THE PRICE AND THE WAIT - BIG MISTAKE. AFTER WAITING A TOTAL OF 45 MINUTES (ITS NOW 4:30 AND THE CAR WAS PROMISED AT LUNCH) - I WENT OUT TO GET INTO IT AND NOTICE SPOTS ALL OVER THE CAR (I RECOGNIZED THIS AS TREE SAP - THE CAR HAD IT WHEN WE BROUGHT IT IN - THUS THE REASON TO HAVE IT PROFESSIONALLY CLEANED)- WHEN I ASKED WHY IT WASNT CLEANED, I WAS TOLD ALL I HAD TO DO WHEN I GOT HOME WAS TO GET A BUFFER TO CLEAN THE SAP OFF - NOT REALLY SURE BUT I THINK THATS WHY I JUST PAID $50-$60 (OOPS $99.00) FOR THEM TO DO THAT???????!!!!!! TO THEIR CREDIT THE INTERIOR LOOKS FINE BUT.... --I WAS TOLD A TIME AND THEY DIDNT DELIVER --I WAS QUOTED A PRICE WHICH THEY INCREASED BY AT LEAST $39.00 WITHOUT APPROVAL AND DIDNT EVEN TELL ME TILL I CAUGHT IT ON MY CC SLIP --THE EXTERIOR WAS NOT CLEAN AND I WAS GIVEN INSTRUCTIONS OF HOW TO CLEAN IT MYSELF --TO ADD INSULT TO INJURY, I WAS DRIVING THE CAR THIS PAST WEEKEND, LOOKED OUT THE BACK WINDOW, AND IT APPEARED THE WINDOW HAD BEEN CLEANED WITH A DIRTY DIAPER AND MOTOR OIL - STREAK-STREAK-STREAK PLEASE POST THIS FOR ALL FUTURE CUSTOMERS OF THIS BUSINESS TO BE AWARE, AND THEY CAN MAKE THEIR OWN INFORMED DECISION AS TO DO BUSINESS WITH THIS ESTABLISHMENT OR NOT. THANK YOUDesired Settlement: I DONT EXPECT THEM TO CLEAN MY CAR AGAIN - I THINK THATS A GIVEN I DONT EVEN WANT A FULL REFUND I WANT THE BE REFUNDED THE ADDED AMOUNT I DID NOT AUTHORIZE $39.00 FOR THE WORK THEY DID NOT DO ON THE EXTERIOR
Review: I went to this car wash with a car I bought for my daughter...I told them the car was a gift and I wanted it cleaned as perfect as possible...the manager told me I had 2 options...the $39.99 deal or the $100 deal. I asked him if it would be perfectly clean and waxed with the $100 deal and he said yes. I left the car there and walked to work. The manager called a couple of hours later and said the car was ready...I was surprised it was done so quickly and asked again if it was perfectly clean....I restated it was a gift and I wanted it perfect...he said he would go check on it but he was sure it was perfect. I went over an hour later to give them time to correct any issues. upon walking around the car the rims had break dust on them, the car still had dead bugs and dirt on it...I opened the door and the door jams had not been cleaned, the handles inside were dirty...the truck and so much dirt left that I smacked it and dirt flew up. I asked the manager to please correct these items as this car was a gift and I wanted to make sure it was perfect...I was polite when I spoke to him...