Zaber Pools of Amherst

Complaint: I am rejecting this response because:My bank called me that evening telling me my check was cashed that eveningI have no idea who MrC [redacted] is as he has never reached out to me to get to true fac ts of the storyI have several text messages starting from Saturday October 22, at 10:am stating the following: Hi Chris, this is A [redacted] ***, when you have a few moments can you please call, I would like to ask you a few questions about modifications of current orders and to file the paper workThank you:I have my fiance, who is the Superintendent of Hueneme school district as a witness as to what I am saying to be true, and how angry she was at him for wasting her time talking about a whole lot of nothing She was telling him how to do his job, and told me to tell him to stop calling her She even blocked his number, stating he was a complete waste of time, and had no business calling himself a mediator.My next witness is my ex wife, she works as a speech pathologist for the schools districtShe refused to speak with him, after their first conversation because of his lack of knowledge and made no sense as to what we were trying to doI am prepared to take this man to court to prove he is a con manThis invoice was created after I told him I would expect nothing less than a full refund!I find it extremely odd that MrC [redacted] would get involved not knowing all the facts I looked into this business, only to find it closed! So who is MrC***? How do I get a hold of him? Where is this so called business? I have two extremely credible witness willing to go to court or whatever is necessary to stop these guys from this scam! I have the email from Mr Mcphillips saying your documents are ready and I will email them to you to take down to the courts to file.Well its these documents that the courts literally laughed at and said everything was wrong and out dated! I also have the owner of A People's choice ( S [redacted] ) willing to write a letter as to the incorrect, outdated paperwork this man filled out for meIts very simple business 101, it you failed at doing the job you were retained to do, refund his/her money! This says a lot about this man and his character....$450.00I will not go away! I will see that these people are Exposed!!! I have THREE credible witness!!Regards,A [redacted] Regards, Anthony De La Torre

Complaint: I am rejecting this response because: All I can say is WOW! I have several text messages from MrM [redacted] that clearly shows that I contacted him via text on Saturday October 22, at 10:am, asking him to call me in regards to filing PAPERS, for a change or modification of our current 50/custody agreementHe responded the same day at 7:pmsetting up a time for the following dayI was very clear with MrM [redacted] as to what I wanted Which was to file the appropriate papers for me to take down to the courts and request for mediation, and a hearingHe pleaded with me to sign a contract and take him $for several days I have his text message dated October 25th, at 9:am saying "Id like to wrap this up today meaning the agreement, and then focus on the paperwork" I thought it was odd when he asked me to meet him off the freeway to pay him near a gas station on October 27th, at 3:pmSo on my way home from work, I met with him where he requested and paid him the $with a check from my bank account I was very concerned when finding out he immediately went to a bank and cashed the checkI have several other text messages validating MrM [redacted] was to fill out the appropriate forms I would need to request for mediation and a hearing by the judge On November 4th, MrM [redacted] emailed me the forms to take down to the Ventura courts, and upon printing these forms and standing in line for minutes, when I tried to file with the clerk, she was baffled, and laughed at the forms, and asked me what I was trying to doI explained to her these forms were completed by a man who said he was a mediatorShe told me to ask for my money back, because the forms were outdated and incomplete, or have him fill out the correct formsI was furious with MrM [redacted] , and immediately called him He was surprised that his forms did not work, and said he would look for the correct formsForty five minutes later he calls me and tell me he emailed me the correct forms So I go home and print out copies of all the forms he completed, and tried once again with a different clerk per his request only to find out he was using outdated forms and still incompleteAt this point he left me no choice but to call the California bar association and ask about him and their advice I spoke with an attorney he said he has no business playing mediator or trying to work as an attorney I then went to a company called A people's choice who looked at his work and told me to trash it and ask for a full refund It was refreshing walking out of their office and down to the court house without any problemsI received dates for both the mediation and hearing.I called MrM [redacted] and explained what I had to do, because of his inability to do the work and asked for a full refund> He said he would generate an invoice and call me He never called, even though I left several emails, text messages, and phone calls After several days he had the nerve to send me I'm assuming a newly generated invoice with me owing him $250.00.I dont believe MrM [redacted] works for the company he claims, for I tried calling the company and its no longer in business I believe MrM [redacted] is a con man illegally posing as a mediatorI would love to speak with his boss or the owner of his so called company PPTII, because any business or good business would refund all my money because its not a lot of money to a firm compared to its reputationSo with MrM [redacted] unwillingness to refund my money to save the firms reputation leads me to believe theres a scam.People like him need to be stopped, and I will do everything in my power to see that he does not do this to someone elseI have text messages that will validate what I'm saying.I hope this helps, and would hope he refunds all my money $ Regards, A [redacted] ***

I am in receipt of your letter to C*** *** of PPTIIOur firm provides Mediation services to clients in the Western USHe is employed at our firm.The client you identified, ANTHONY DELATORRE signed a Mediation Agreement for PPTII to engage discussions with his ex-spouse to modify custody of
their minor child who resided primarily with the mother in Ventura County.Initially, the client represented that he had already spoken with his ex-spouse and that they had already come to an agreement according to a set of specific terms and that he wanted us to assist in the communications and drafting of the settlement agreement which he would later use to present to the Court, together with his ex-spouse.Unfortunately, as we later learned, the client mispresented the facts of the matter to us and the Mother stated that she had never made any such agreement and therefore refused to further negotiate any such terms and the Mediation terminatedNo doc prep services are performed by our firm.As with every Mediation Agreement, there are no guarantees of success for obvious reasonsThis term is clearly stated in the AgreementThere are no known licensing requirements in California for Mediators, Perhaps the client should address his “professional legal service provider for the refund he seeks for whatever Service they providedI believe his only his last email threat to us went unreplied.Additionally, after application of the client deposit fee paid to PPTII, there remains an outstanding invoice balance of SDo you think your office might be any assistance in recovering the amount due?Sincerely,

Complaint: 11829151
I am rejecting this response because:  All I can say is WOW!  I have several text messages from Mr. M[redacted] that clearly shows that I contacted him via text on Saturday October 22, 2016 at 10:08 am, asking him to call me in regards to filing PAPERS,  for a change or modification of our current 50/50 custody agreement. He responded the same day at 7:17 pmsetting up a time for the following day. I was very clear with Mr. M[redacted] as to what I wanted.  Which was to file the appropriate papers for me to take down to the courts and request for mediation, and a hearing. He pleaded with me to sign a contract and take him $450.00 for several days.  I have his text message dated October 25th, 2016 at 9:50 am saying "Id like to wrap this up today meaning the agreement, and then focus on the paperwork" I thought it was odd when he asked me to meet him off the freeway to pay him near a gas station on October 27th, 2016 at 3:30 pm. So on my way home from work, I met with him where he requested and paid him the $450.00 with a check from my bank account.  I was very concerned when finding out he immediately went to a bank and cashed the check. I have several other text messages validating Mr. M[redacted] was to fill out the appropriate forms I would need to request for mediation and a hearing by the judge.  On November 4th, 2016 Mr. M[redacted] emailed me the forms to take down to the Ventura courts, and upon printing these forms and standing in line for 45 minutes, when I tried to file with the clerk, she was baffled, and laughed at the forms, and asked me what I was trying to do. I explained to her these forms were completed by a man who said he was a mediator. She told me to ask for my money back, because the forms were outdated and incomplete, or have him fill out the correct forms. I was furious with Mr. M[redacted], and immediately called him.  He was surprised that his forms did not work, and said he would look for the correct forms. Forty five minutes later he calls me and tell me he emailed me the correct forms.  So I go home and print out 3 copies of all the forms he completed, and tried once again with a different clerk per his request only to find out he was using outdated forms and still incomplete. At this point he left me no choice but to call the California bar association and ask about him and their advice.  I spoke with an attorney he said he has no business playing mediator or trying to work as an attorney.  I then went to a company called A people's choice who looked at his work and told me to trash it and ask for a full refund.  It was refreshing walking out of their office and down to the court house without any problems. I received dates for both the mediation and hearing.I called Mr. M[redacted] and explained what I had to do, because of his inability to do the work and asked for a full refund> He said he would generate an invoice and call me.  He never called, even though I left several emails, text messages, and phone calls.  After several days he had the nerve to send me I'm assuming a newly generated invoice with me owing him $250.00.I dont believe Mr. M[redacted] works for the company he claims, for I tried calling the company and its no longer in business.  I believe Mr. M[redacted] is a con man illegally posing as a mediator. I would love to speak with his boss or the owner of his so called company PPTII, because any business or good business would refund all my money because its not a lot of money to a firm compared to its reputation. So with Mr. M[redacted] unwillingness to refund my money to save the firms reputation leads me to believe theres a scam.People like him need to be stopped, and I will do everything in my power to see that he does not do this to someone else. I have text messages that will validate what I'm saying.I hope this helps, and would hope he refunds all my money $450.00
Regards,
A[redacted]

I am in receipt of your letter to dated December 15, 2016 and received on December 26, 2016 to C[redacted] of PPTII. To date, the client has an outstanding balance of $265 plus accruing interest that he doesn’t want to pay. It appears that some people will create any excuse when they owe money for services that they refuse to acknowledge.Mr. d[redacted] letter is filled with falsehoods, and fabrications. For example, no onecashed his check. It was made payable to the firm and deposited in the normal course of business as would any services entity.The client signed a Mediation Agreement which states in part: “The parties understand that mediation is an agreement-reaching process in Which the mediator assists parties to reach agreement in a Collaborative, Consensual and informed manner. It is understood that the mediator has no power to decide disputed issues for the parties. The parties understand that mediation is not a Substitute for independent legal advice. The parties are encouraged to secure such advice throughout the mediation process and are strongly advised to obtain independent legal review of any mediated agreement before signing that agreement. The parties understand that the mediator's objective is to facilitate the parties themselves reaching their most constructive and fairest agreement. The parties also understand that the mediator has an obligation to work on behalf of each party equally and that the mediator Cannot render individual legal advice to any party and Will not render therapy withinthe mediation.'Unfortunately, the client mispresented the facts and refuses to accept the terms of the Agreement identified in paragraph 1 of the Mediation agreement. And the clients ignorance of the environment underscores his lack of understanding that Mediation firms are not regulated by Bar Associations.As with every Mediation Agreement, there are no guarantees of success for obvious reasons. It appears that the client was later reluctant to abide by the terms stated in paragraph 6 of the agreement which States in relevant part: "the mediator will not be acting asa legal advisor orrepresentative for any or all parties; the mediator does not have a duty to assert, analyze or protect any party's legal rights or obligations; the mediator may be responsible for drafting or filing any legal documents if so designated; and the mediator does not guarantee that the mediation session(s) will result in a settlement of all issues. This term is clearly stated in the Agreement.The client was referred to the self-help center at the local venue to obtain services and appears later chose to use some doc prep company (according to the client), again - locally, to pursue his legal claims, which is his right....BUT not our obligation.Now, it appears that the client has created some personal vendetta against Mr. M[redacted]. who has gone out of his way, above and beyond, what was called for by the firm to serve the client needs for communications in terms of taking phone calls before business hours to accommodate the client and on a weekend in an effort to accommodate client perspective working hours; all to no avail when he states in his letter that "l (Delatorre) will do everything in my power to see that he does not do this to someone else.It's for these and other threats for which the firm finds objectionable and that the clients actions are outside the bounds of the law and common decency. PPTII has fulfilled its obligations according to the terms of the agreement. The client is in breach of his agreement and still owes the firm S265 which will be submitted to collection.Sincerely,T[redacted]

Complaint: 11829151
I am rejecting this response because:My bank called me that evening telling me my check was cashed that evening. I have no idea who Mr. C[redacted] is as he has never reached out to me to get to true fac ts of the story. I have several text messages starting from Saturday October 22, 2016 at 10:08 am stating the following: Hi Chris, this is A[redacted], when you have a few moments can you please call, I would like to ask you a few questions about modifications of current orders and to file the paper work. Thank you:I have my fiance, who is the Superintendent of Hueneme school district as a witness as to what I am saying to be true, and how angry she was at him for wasting her time talking about a whole lot of nothing.  She was telling him how to do his job, and told me to tell him to stop calling her.  She even blocked his number, stating he was a complete waste of time, and had no business calling himself a mediator.My next witness is my ex wife, she works as a speech pathologist for the schools district. She refused to speak with him, after their first conversation because of his lack of knowledge and made no sense as to what we were trying to do. I am prepared to take this man to court to prove he is a con man. This invoice was created after I told him I would expect nothing less than a full refund!I find it extremely odd that Mr. C[redacted] would get involved not knowing all the facts.  I looked into this business, only to find it closed! So who is Mr. C[redacted]? How do I get a hold of him? Where is this so called business? I have two extremely credible witness willing to go to court or whatever is necessary to stop these guys from this scam! I have the email from Mr Mcphillips saying your documents are ready and I will email them to you to take down to the courts to file.Well its these documents that the courts literally laughed at and said everything was wrong and out dated! I also have the owner of A People's choice ( S[redacted]) willing to write a letter as to the incorrect, outdated paperwork this man filled out for me. Its very simple business 101, it you failed at doing the job you were retained to do, refund his/her money! This says a lot about this man and his character....$450.00I will not go away! I will see that these people are Exposed!!! I have THREE credible witness!!Regards,A[redacted]   
Regards,
Anthony De La Torre