I have never seen the picture the customer wants me to respond too and that is why I haven't It is not on any documentation that we have and unless he can send me the picture I can't comment on it. The work order from the day our technician was on sight states under the recommendations suggests "*** Duct Seal Program". Which is just that a recommendation. *** *** signed the work order as stated with no reference to any picture Just below that on the work order there is a box that states "I also understand that I have the option of seeking other bids before authorizing the work". That is in our work order with the customers best interest in mind, not ours. He chose to have another opinion and that is his right.As far as the Service Agreement goes. *** *** paid $for the service agreement originally that is on invoice # that I attached during the last correspondence. On that ticket it shows two services that we preformed that same day as part of him purchasing the agreement, each was for $for a total of $386. In May of *** *** purchased a Compressor Saver /Start kit on Invoice #*** that was also previously attached. Because of the Service Agreement he paid $instead of $(shown clearly on the invoice) or a savings of $not including the savings on tax. As *** *** already stated we completed of the tune ups as part of his agreement. So he paid $for a Service Agreement that saved him a total of ($193, $and $75.60) $which is more than the $originally. If we were to cancel the Service Agreement the money left over would be a $-13.80. You can't expect to get all of the benefits of a Service Agreement over the life of the agreement and then not pay for the items that were included because of having the agreement
I have never seen the picture the customer wants me to respond too and that is why I haven't It is not on any documentation that we have and unless he can send me the picture I can't comment on it. The work order from the day our technician was on sight states under the recommendations suggests "*** Duct Seal Program". Which is just that a recommendation. *** *** signed the work order as stated with no reference to any picture Just below that on the work order there is a box that states "I also understand that I have the option of seeking other bids before authorizing the work". That is in our work order with the customers best interest in mind, not ours. He chose to have another opinion and that is his right.As far as the Service Agreement goes. *** *** paid $for the service agreement originally that is on invoice # that I attached during the last correspondence. On that ticket it shows two services that we preformed that same day as part of him purchasing the agreement, each was for $for a total of $386. In May of *** *** purchased a Compressor Saver /Start kit on Invoice #*** that was also previously attached. Because of the Service Agreement he paid $instead of $(shown clearly on the invoice) or a savings of $not including the savings on tax. As *** *** already stated we completed of the tune ups as part of his agreement. So he paid $for a Service Agreement that saved him a total of ($193, $and $75.60) $which is more than the $originally. If we were to cancel the Service Agreement the money left over would be a $-13.80. You can't expect to get all of the benefits of a Service Agreement over the life of the agreement and then not pay for the items that were included because of having the agreement