Zacho Sports Center

Review: In Feb. of 2012, we bought a used 2002 Honda Rancher ES from Zacho Sports Center. We did not use it till the weather warmed up in the spring and at that time, we noticed the ATV smoked alot. When we contacted Zacho Sports Center about this, they told us that they were shocked that it did this since they had gone through the whole engine on this ATV. They never disclosed at sale, that the ATV had major repairs done before selling it to us. They then took the ATV back to their service department and fixed the engine for a second time. We picked it up and used it for about a few more weekends. The ATV then started to smoke as it did before. We called Zacho Sports Center and returned the ATV to be "rebuilt" for a third time. This time, it was completely rebuilt with all new parts and was performed on July 25th or 2012. We have recently had the same issue come back on the ATV, less than a year from when it was rebuilt. We have since returned the ATV back to Zacho Sport Center. We have never touched this machine mechanically and have done the service like oil change and filters like they have told us. The oil is pitch black with less than the required miles for oil change. After talking to another Certified Honda Tech that does not work for Zacho Sports Center, they informed me that this machine was either swamped and the crankcase not properly cleaned out or that the carburetor was leaking fuel, washing out the oil causing the piston rings to fail. This should have been checked after the second rebuild of the ATV to see why the first rebuild failed. I have costs incurred from bringing this ATV back and forth to the dealer multiple times and have not once requested Zacho Sports Center to help with this. When we bought this ATV, Zacho Sports Center did not disclose the repairs they had done to this ATV. If they had, we would have purchased another ATV instead of this one. I firmly believe that they are responsible for any repairs to this ATV because the did not disclose any major repairs on this ATV at time of sale. We are also filing a civil judgment in Chippewa County Court at this time.Desired Settlement: There are multiple settlements to resolve this problem. Zacho Sports Center can either refund the purchase price of this ATV along with travel costs that we had delivering or picking our ATV up from them, or Zacho Sports Center can repair the ATV correctly this time by find out the reason why the rebuild did not last that long. I do not expect to pay any out of pocket fees to have this done since Zacho Sports Center did not disclose the repairs done to this ATV.

Business

Response:

We have talked with the customer today regarding his complaint and have

arranged to bring our Honda Field Service Rep in to look at the vehicle

and offer an opinion on the problem. It has been over 1 year since the

unit was repaired and while we don’t feel we have any obligation to fix

the unit again, we are going to work with the customer to the best of

our ability to resolve the matter.

Business

Response:

Our Honda Field service rep will be here this Friday

a.m. (8/9) to look at the product to determine the next step. I spoke

with [redacted] and informed him and let him know that I will call him

back Friday afternoon with an update.

Business

Response:

We have decided to

refund [redacted] money on the ATV he purchased. I called and let

him know and he will be picking up the check from our dealership today.

Please let me know if you have any questions or need additional information.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.