Zach's Lawn & Landscaping

The customer has NOT purchased an AC unit.   Has not paid a dime to date as of 9-1-16.   We did him a favor as we have a mutual friend.   Down unit and no AC and we installed on good faith without a deposit based on the mutual friends word.   It was until 8...

days later after the install that we came looking for payment that all of sudden there were problems.   Numerous attempts were made via phone calls and text messages to try and resolve.   This complaint only happened because of the Pre-Lien we filed on his home for non payment then the threats of complaining to the Revdex.com came up etc. etc. (Remember the work was completed on 7-18-16 and this complaint was filed 8-23-16 ( the weekend after he got his Pre-Lien in the mail).      Why in good faith wouldn't the customer have paid the $4024.75 that he feels he owes according to his own complaint to this point.    We will not discuss resolving a Revdex.com complaint that was never paid for.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution has been satisfactory to me.  
Regards,
[redacted]

Neither [redacted] nor [redacted] ever indicated that my American Express card number was needed to settle this claim.  In fact, in a recording left on our answering machine on April 26, which we still have access to, [redacted]l claims that the check had already been "cut" and sent out to me and that they were currently in the process of checking with their bank to verify the address to which it was sent.  He stated that, if necessary, they would cut another check and hand carry it to me in the next two (or few) days.  The last time I remember speaking with [redacted], as [redacted]l was no longer answering calls at that number, [redacted] informed me that Randy had had a death of one of his parents; and, as a result, since he (Randy) was the only one in the office authorized to sign checks,  I had to wait until Randy returned to have him cut one.  Several times after, I called his number, and no one answered my calls after that.  If Randy, or one of his subordinates, wants to resolve this situation, all they need to do is call me and I will give them my current American Express card number (as my previous one is no longer valid since Costco started issue their own Visa cards), and they can refund the amount of $2990.75 to my card to resolve this situation.

WE HAVE A  100% SATISFACTION GUARANTEE SO OF COURSE THE CUSTOMER CAN GET THERE MONEY BACK.   OUR DISPATCHERS WHEN SETTING TUNE UP CALLS ADVISE CUSTOMERS THAT IF THEY ARE NOT HAPPY WITH OUR SERVICE THEY DON'T HAVE TO PAY.

In response to Western States, I have several points to make.  Yes, we received the check and cashed it as stated by the Western States representative.  However, we were told by [redacted] of Wester States on August 28, 2015 that we would receive the refund within 6-10 business days which did not happen.  On September 24, 2015, [redacted] left a message and apologized that we had not received the check after multiple attempts to contact [redacted].After repeated unreturned phone calls we received the check on October 26, 2015 which is approximately 5 weeks after the time we were told we could expect it.In regards to the [redacted] warranty on coil, we never requested a refund on the part because the part was out of warranty at the time of the repair as confirmed by [redacted] corporate.  At the time of that repair we did not receive a receipt from Western States showing what they had paid for the part or through whom they had gotten part.  The only thing we received was the receipt of payment generated by the Wester States service technician.This brings me to the two repairs that should have been covered by the [redacted] Corporate consumer warranty.  We had to replace a condenser fan and a TXV valve which we were told by Wester States at the time were not covered by warranty. When we recently questioned this, we were told to contact [redacted] Corporate by Wester States and if [redacted] Corporate would reimburse Western State, Western States would in turn reimburse us.  We contacted [redacted] Corporate, provide them all the information and history of repairs and they in turn contacted Wester States.  [redacted] Corporate determined based on their contact with Western States, that Western States used third party parts not [redacted] parts thus we could not be reimbursed for the parts.  Had they been [redacted] parts, [redacted] Corporate would have reimbursed the cost of parts.Because of the misinformation provided to us by Western States and their use of third party parts, it cost us $1,532,57 in addition to having to accept only a portion of the money we paid for extending, $638, our service contract with Western States for a total of  $2,170.57.  Based on other complaints of Western States' customers, we are but one to have have been mislead by them which ended up in needlessly costing us money. Bottom line, we would like to be reimbursed for the parts we had to pay for that should have been covered by the [redacted] Warranty but which they choose to mislead us in order to bilk us out of money that we should never have had to pay.

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and issue me a full refund and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We had already refunded the money and it had cleared our bank prior to receiving this (the customer stated that "we just needed to learn our lesson").   We installed a part in 2012.  It failed in 2015.  An electrician named "Mike" according to his letter (no reference to a...

license number or company) stated it was wired wrong.   I guess it's possible but if it were wired wrong in 2012 why did it take til 2015 to fail?   Guess will never know.  The customer has their money.

I have never seen the picture the customer wants me to respond too and that is why I haven't.   It is not on any documentation that we have and unless he can send me the picture I can't comment on it.   The work order from the day our technician was on sight states under the recommendations suggests "[redacted] Duct Seal Program".   Which is just that a recommendation.  [redacted] signed the work order as stated with no reference to any picture.   Just below that on the work order there is a box that states "I also understand that I have the option of seeking other bids before authorizing the work".   That is in our work order with the customers best interest in mind, not ours.   He chose to have another opinion and that is his right.As far as the Service Agreement goes.   [redacted] paid $449 for the service agreement originally that is on invoice # 47910 that I attached during the last correspondence.   On that ticket it shows two services that we preformed that same day as part of him purchasing the agreement, each was for $193 for a total of $386.   In May of 2014 [redacted] purchased a Compressor Saver /Start kit on Invoice #[redacted] that was also previously attached.  Because of the Service Agreement he paid $358 instead of $433.60 (shown clearly on the invoice) or a savings of $75.60 not including the savings on tax. As [redacted] already stated we completed 3 of the 4 tune ups as part of his agreement.   So he paid $449 for a Service Agreement that saved him a total of ($193, $193 and $75.60) $462.80 which is more than the $449 originally.   If we were to cancel the Service Agreement the money left over would be a $-13.80.   You can't expect to get all of the benefits of a Service Agreement over the life of the agreement and then not pay for the items that were included because of having the agreement.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

For some reason [redacted] thinks that a different complaint venue will incur a different answer from us but it won't.   I stand behind my original position.   Our technicians are required to inspect the attic as part of our service and there are very good reasons for doing...

so.No where on any invoice that [redacted] signed does it say "Should last another 10 years" nor would it be practical to say it by us or anyone nor would it be practical to think that someone would believe it.  That's why manufacturer's only warranty replacement parts for 1 year.    [redacted] received more value that what he paid for in the original agreement.   If you follow the attached invoices where he received services and parts included with the purchase they exceed the purchase price of the contract plain and simple.  Meaning had he not bought the agreement and paid "a la carte" it would have exceeded the agreement purchase price.[redacted] complained to the [redacted] as well and that letter is attached.   I still stand behind my position and my offer in the letter.   I don't care what the other company said they did in regards to sealing [redacted]'s duct work.   We used to seal by hand as well many years ago until we found a much better and efficient process via Aeroseal.    We have now serviced approximately 140,000 homes in the Phoenix and Tucson area over the last 8 years and I can count on both hands the number of homes we were in that the duct work was installed correctly and not leaking.   Nor have we ever run into a situation that we were not able to improve the duct work and leakage via the Aeroseal process.   This is quite possibly why [redacted] and [redacted] offer homeowners a $400 rebate by having their duct work sealed professionally and why their is NO rebate for vapor barrier that I am aware of.     [redacted]'s number has been removed from our database.

To whom it may concern, we have addressed the issues at the home located at [redacted] I have included a summary of what was done, my conversations with Mrs. [redacted] and a letter from [redacted], which is the [redacted] we employed to mediate...

the necessary repairs at the home. I also spoke again with Mrs. [redacted] this morning to confirm she had received'the letter from [redacted], at which time she indicated to me she had not. I then spoke to Sam, the Engineer who visited the home, and he emailed both myself and Mrs. [redacted] his report, stating that Western States Home Services has done the repair work in compliance with his recommendations. I confirmed that [redacted] had the correct email address for Mrs. [redacted], and I also forwarded the email containing the letter to Mrs. [redacted]. During my conversations with Mrs. [redacted], she was in agreement to removing the Complaint once the issue was resolved, I once again confirmed that this morning at which time she said she had not received the letter. I have included a copy of the 2-page letter in this fax. At this time, she now has letter. All repairs have been completed at this time. Please let me know if any questions or concerns please let me know.

To whom it may concern, we have addressed the issues at the home located at [redacted] I have included a summary of what was done, my conversations with Mrs. [redacted] and a letter from [redacted], which is the [redacted] we employed to mediate the necessary repairs at the home. I also spoke again with Mrs. [redacted] this morning to confirm she had received'the letter from [redacted], at which time she indicated to me she had not. I then spoke to Sam, the Engineer who visited the home, and he emailed both myself and Mrs. [redacted] his report, stating that Western States Home Services has done the repair work in compliance with his recommendations. I confirmed that [redacted] had the correct email address for Mrs. [redacted], and I also forwarded the email containing the letter to Mrs. [redacted]. During my conversations with Mrs. [redacted], she was in agreement to removing the Complaint once the issue was resolved, I once again confirmed that this morning at which time she said she had not received the letter. I have included a copy of the 2-page letter in this fax. At this time, she now has letter. All repairs have been completed at this time. Please let me know if any questions or concerns please let me know.