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Zadia Wood Center

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Zadia Wood Center Reviews (2)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:Good Morning,I received the response today but unfortunately I am unable to respond back through Revdex.com website.I had a feeling that this would be the outcome and I am okay with that.  I will repaint it and live with it.What I did NOT find favorable is the way I was treated as a customer bringing my dissatisfaction to the owner’s attention.They were adamant that nothing has ever happened like this before and I must somehow have caused it.  As for saying that you (Zadia – owners) used glue (adhesive) on the furniture, I feel is parsing of words.  Somewhere in the manufacture of this product glue (adhesive) was used and I do believe caused the imperfections I encountered.  The issue of not receiving the photos until a day later was a result of me making a typing mistake and I sent the photos to an incorrect email address – My fault.However, at that point I knew I would have to contact the Revdex.com to voice my concerns, because I was dismissed and faulted by the owners.  I truly feel it was settled in the owners mind until this issue was elevated the Revdex.com.I also realize that perhaps your markup is not that much, but do not treat me like a liar when what was sold to me does not meet minimal consumer expectations. I came to your business and bought in good faith and I deserve more than feeling like a fool for doing so.Thank you again for the opportunity to voice my concerns.Thank you Revdex.com for being here…  You have my respect.Very Respectfully,[redacted]

In response to the Revdex.com
complaint from [redacted] on November 2, 2015:
[redacted] purchased
a hardwood armoire with stain/ materials on September...

23, 2015. A few days
later, she called the store to express her satisfaction about the quality of
the furniture and for the service she received.
On October 30 &
October 31, 2015, [redacted] called the store to complain that the wood did
not take the stain properly and that we must have used glue on the furniture.
 We explained to her that we do not use any glue or any other
adhesives.  On Saturday October 31, 2015, we provided the
customer with the stores' email address for her to send us photos of the
armoire.  We did not receive any emails that day from the customer.
 On Sunday November 1, 2015, we called the customer to find out why she
did not send the photos to us the day before.  We gave the email address
to her, again.  The next day, we received the email from her with an
attachment of photos regarding the Armoire.  We called [redacted] to
let her know that we will get in touch with the factory during the week and for
her to give us time to resolve this problem for her.  Further, we
explained to the customer that the furniture factories are not open on the weekends.
 She was satisfied with the conversation that we had with her on the
phone.  Later the same day, we received an email from Revdex.com with a complaint
filed by [redacted] regarding this issue.  Why??? 
Unfortunately, the
factory discontinued the item and had none left in stock nor do they have any
parts available to ship us. Therefore, we could not get a new armoire to give
the customer & swap it out for the one she originally purchased.  We
called [redacted]  [redacted] to explain the situation and that we are sorry for
the inconvenience this has caused.  We explained to her that the only
solution at this point, is to issue her a full refund of $900.42 (which including
taxes, stain/ materials) and for us to pick-up the armoire from her home, without
any further delay. [redacted] refused and said that she wanted to keep the
armoire because it is solid hardwood and functional. She would like to keep the
armoire and would now prime and paint the unit instead of staining it a darker
color.  
Furthermore, the
customer desired an outcome/settlement of a partial refund of $150.00 that is
noted on the Revdex.com complaint. We cannot discount the Armoire any further than the
original sale price of $799.95 (Armoire only - not including taxes, stains, staining
materials etc.) since we don’t make that much money on the furniture.
Since we opened our
doors over 42 years ago, we have always prided ourselves in our quality,
customer service & lower prices. We rather sell more furniture for less rather
than selling less furniture at higher prices. Therefore, since the armoire is
already discounted, we cannot offer her a partial refund of any amount. We have
sold many of these hardwood armoires over the years as well as other armoires
of different designs and woods, without any problems at all. Further, we explain
to our customers specifically, not to touch the furniture with greasy hands
from foods, drinks etc.…as well as to avoid picking up and unloading unfinished
furniture in the rainy/inclement weather. 
Unfinished furniture will not accept any stain evenly in those
conditions.                                         ...        [redacted] sent us an
email on November 9, 2015.  We have her intentions in writing.  We
are attaching the email with her intentions to this Revdex.com response.  Zadia Furniture has been in business for
over 42 years in Rockville, MD. with good ratings, no complaints and satisfied
customers.  We are always willing to satisfy the customer in order to keep
our good name and reputation. Our record with the Revdex.com proves this for over 42
years in business.
Thank you,
Rita Z[redacted]

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Address: 15205 Frederick Rd, Rockville, Maryland, United States, 20850-1111

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