Zaful.com

Initial Business Response / [redacted] (1000, 5, 2016/01/29) */ Dear Customer, Thank you for your early reply We have sent you an email Please kindly reply us, we will send you a better solution once we get the reply from you Awaiting for your reply Zalful Customer service http://www Zalful .com/ Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am not accepting their response because they are just giving me a creditAll I want is a return label and my money backThe clothes are cheaply made and the sizes are not advertised correctly on their websiteI do not want to buy anymore clothes from themThey want to give me a credit and a Z walletThey are offering bonus points I am dissatisfied with this company and their return policyThey said they would give me my money back if I sent pictures of the dresses being the wrong sizeI have done this and all they want to do is give me a creditIf I can't order dresses the right size because of their wrong measurements posted then why on earth would I want to order anything more from them?

Complaint: [redacted] I am rejecting this response because: it has been over a month and I have not received all of my itemsI am not happy with the quality of any of the items and would like a full refund Sincerely, [redacted]

Dear [redacted] ,We apologize for the inconvenience we may have caused to you.We at Zaful offer standard or express shipping, which vary in shipping timesWe will always do our best to meet the customers shipping needs Please kindly note your order has been sent out on [redacted] *** [redacted] **It is within the shipping time now.We regret that you are having issues with the size of the items you receivedBefore purchasing our products we kindly ask that all customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct sizeWe check that our related colleague has replied to your tickets within 24hoursYou need to log in your Zaful account to check "my tickets".For more details, we have sent you a ticket regarding your issue via our Support CenterPlease login and kindly reply to us thereBest RegardsZaful Customer Service We look forward to hearing from youBest RegardsZaful Customer Service

Dear ***,Thank you for raising this issue. We have shipped your order out before receiving your message about cancelling the order.We at Zaful offer standard or express shipping, which vary in shipping timesWe will always do our best to meet the customers shipping needs. For more
details on shipping methods, please click here: ***.Please reply to our message via the ticket system, and we will offer a solution for you.We look forward to your reply.Best RegardsZaful Customer Service

Dear ***,We are sorry to hear you are not satisfied with your order. All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction. We checked that the last item has been delivered on *** **.We have messaged you regarding your issuePlease kindly login to your account and reply to us there. Best RegardsZaful Customer Service

Dear Jasmine, We appreciate that you took the to time to write a review.
We at Zaful can be contacted 24/via our Support Center and Live ChatWe also have a phone line available that is open during our office hours.We offer standard or express shipping, which vary in shipping
timesWe will always do our best to meet the customers shipping needs. For more details on shipping methods, please click here: ***
We have messaged you regarding your issuePlease kindly login to your account and reply to us there
We look forward to hearing from you soon. Best RegardsZaful Customer Service

Dear ***,We regret that we have not replied to you timely online.We have changed the shipping method as you requested.All of our items have a processing time that is shown clearly on the product page. We have cancelled the order as you requested and refunded in full 178.65GBP to your original
payment account on May 23.As for this issue,we have sent you a ticket and will offer you a solution,please check and reply to us.Best RegardsZaful Customer Service

Initial Business Response /* (1000, 6, 2016/01/19) */
Dear Valued Customer,
Thank you for your recent message
We will solve the issue for youWe can't check your order number with your name and email address
Would you please send us your order number and detailed information on your order so
that we can check it for you?
Awaiting for your early reply
Sammydress Customer service
http://www.sammydres s.com/
Initial Consumer Rebuttal /* (3000, 8, 2016/01/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
is dueThank you very much for your purchase, your order number is ***
Final Business Response /* (4000, 10, 2016/01/29) */
Dear Customer,
Thank you for your early reply
We have sent you an email
Please kindly reply us, we will send you a better solution once we get the reply from you
Awaiting for your reply
Zalful Customer service
http://www Zalful .com/

Dear Michelle ,
Thank you for notifying us of your complaint
We are sorry that due to the stock issue, we have not sent your items together
Customers are fully responsible for indicating the correct address
Please refer to our terms and conditions here for more
details: ***/
We are sorry to hear We have sent you a ticket regarding your issue via our Support Center
Please login and kindly reply to us there
We sincerely appreciate your support
Best Regards Zaful Customer Service

Initial Business Response /* (1000, 5, 2016/01/19) */
Dear Customer,
Thank you for your early reply
We have sent you an email
Please kindly reply us, we will send you a better solution once we get the reply from you
Awaiting for your reply
Zalful Customer service
http://www Zalful
.com/

Dear Gina, We appreciate that you took the to time to write a review.
We at Zaful can be contacted 24/7 via our Support Center and Live Chat. We also have a phone line available that is open during our office hours.We offer standard or express shipping, which vary in shipping times. We will...

always do our best to meet the customers shipping needs. For more details on shipping methods, please click here:[redacted].We have messaged you regarding your issue. Please kindly login to your account and reply to us there.
 
We look forward to hearing from you soon.   Best RegardsZaful Customer Service

Complaint: [redacted]
I am rejecting this response because: it has been over a month and I have not received all of my items. I am not happy with the quality of any of the items and would like a full refund.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2016/01/29) */
Dear Customer,
Thank you for your early reply.
We have sent you an email.
Please kindly reply us, we will send you a better solution once we get the reply from you.
Awaiting for your reply.
Zalful Customer service
http://www Zalful...

.com/
Initial Consumer Rebuttal /* (3000, 7, 2016/02/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not accepting their response because they are just giving me a credit. All I want is a return label and my money back. The clothes are cheaply made and the sizes are not advertised correctly on their website. I do not want to buy anymore clothes from them. They want to give me a credit and a Z wallet. They are offering bonus points.
I am dissatisfied with this company and their return policy. They said they would give me my money back if I sent pictures of the dresses being the wrong size. I have done this and all they want to do is give me a credit. If I can't order 2 dresses the right size because of their wrong measurements posted then why on earth would I want to order anything more from them?

Dear [redacted],We apologize for the inconvenience we may have caused to you.We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.  Please kindly note your order has been sent out on [redacted] [redacted]...

[redacted]. It is within the normal shipping time now.We regret that you are having issues with the size of the items you received. Before purchasing our products we kindly ask that all customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size. We check that our related colleague has replied to your tickets within 24hours. You need to log in your Zaful account to check "my tickets".For more details, we have sent you a ticket regarding your issue via our Support Center. Please login and kindly reply to us there. Best RegardsZaful Customer Service    We look forward to hearing from you. Best RegardsZaful Customer Service

Dear Karyn,
Thank you for raising this issue.
 
We are sorry that due to the stock issue, we have not sent you order out in time.
We have cancelled this order and refund 25.98 USD to your PayPal account om March 14.
Please check it.
 
Once again we are sorry for any...

inconvenience.
Thank you very much for your patience.
Best Regards
Zaful Customer Service

Initial Business Response /* (1000, 7, 2016/01/19) */
Dear Customer,
Thank you for your early reply.
We have sent you an email.
Please kindly reply us, we will send you a better solution once we get the reply from you.
Awaiting for your reply.
Zalful Customer service
http://www Zalful...

.com/