ZAGG

Product broke and rendered my watch useless I applied the premium screen protector to my [redacted] Series 38mm watch to protect my watchI registered the product for their warranty as indicated on the box Within weeks, their product (screen protector) shattered and started splintering sharp pieces of the screen protectorWhen I attempted to remove the screen protector, it adhered to the watch screen so tight that it literally pulled the entire watch screen off- rendering my very expensive watch uselessI contacted the company via email to advise them of what occurred and they responded telling me they would only warranty their product and would send me a screen protector replacement onlyI do not agree with their decision as the reason why I am no longer able to use my watch is because their product literally destroyed my watchI am seeking a replacement of my watch which is valued at $including tax

Hello [redacted] , Thank you for contacting ZAGG and I am sorry it had to be under these circumstancesI understand your Apple iPhone plus dropped off the arm of your couch and the screen cracked when the phone hit the floor, however the Glass InvisibleShield was fineI understand how frustrating this must be for you; however, this is not something that ZAGG states the Glass InvisibleShield will protect againstWe have the following information stated in our FAQ section online: "Will the invisibleSHIELD protect my device from ever breaking, or my screen from ever cracking? “ZAGG's invisibleSHIELD is an exceptionally clear and virtually indestructible film that will protect your device from scratchesThe invisibleSHIELD will not protect your device from breaking or your screen from ever cracking." and LIABILITY/DISCLAIMER Liability/Disclaimer Liability/Disclaimer All of our products are offered with a guarantee of quality workmanshipPurchasers will, by their own tests and evaluations, determine suitability of products for their specific useDue to differences in monitors and browsers, color may or may not accurately represent product colorWe assume no liability for damage and/or injury resulting from the use of products supplied by this companyIn no event will we be liable for direct, indirect or consequential damages resulting from loss of use or profits arising out of, or in connection with, the use/suitability of productsWhile we test all products, we cannot make any guarantee that these products will agree with everyoneIfrogz products are not a toy, and are not for use by children under the age of fourAll prices and policies are subject to change without notice The Glass InvisibleShield has a layer of material which is Military Grade, but I am very sorry if there was any misunderstanding over what the Glass InvisibleShield was designed to protect againstHowever, you do have your Lifetime Replacement Guarantee, if you would like to receive a new Glass InvisibleShield to put on your device once the screen has been fixed You are welcome to do this online, but if you would like me to have this arranged for you, I will be happy to do soPlease let me know the order number of the original purchase so I can have this arranged, if you are interested in his option Warm regards, [redacted] *

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Hello Loria,Thank you for contacting ZAGGI am sorry you have had this experience with the kiosk you had in-trusted with your electronic deviceI can certainly understand how upsetting this must beIn your complaint you stated "The Company"I was contacted by our customer service with the information you provided them, and I see you went to New Crowne PlazaGaithersburg, Maryland.I have reached out to our Franchise Managers and they have assure me that have contacted New Crowne PlazaGaithersburg, Maryland and the manager from this kiosk will be contacting you directly to resolve this issueThe kiosk you went to is independently owned and operated, and ZAGG is not familiar with the recycling laws of MarylandI apologize again for this experience.I would be happy to assist you with an InvisibleShield if you should need one just let me knowPlease let us know if you have not received a call from the kiosk within the next few days and I would be happy to let our franchise managers know, as they can reach out again.Thank you for reaching out to us and for your understanding in this matter.Warm regards, Sidney C

Complaint: [redacted] I am rejecting this response because: I have yet to hear from anyone in regards to this complaintNeither the manager at the direct store had called me back to give me back my money he falsely charged me for I'm am not happy with this business at allIt's been since last FridayI can be reached at [redacted] Sincerely, Loria C [redacted]

Hello Loria,I am sorry to hear you had not received a reply at the time of this rejectionI have reached out again to our Franchise Managers and I have been informed that you have now been refunded the additional funds and this issue has now been resolved.Please close this case as resolve if that is true and if you have other concerns please let us know.Thank you for allowing us to assist you with your kiosk concerns.Warm regards, Sidney C

Hello [redacted] ,Thank you for contacting ZAGGI am very sorry it had to be under this circumstance and for all the frustration you may have experienced with our customer service departmentI understand you have been requesting a warranty replacement for a lightening charge and synchronization cable you purchased through a third party with no resultsIt is never ZAGGs intention of not honoring our warranty and again, I am sorry our customer service department was not of assistance.Looking at the history of your account, it appears the proof of purchase you provided back in April did have a cable purchase and not an InvisibleShield purchaseI am not sure how we could have misinterpreted this and sent the incorrect item, the Apple iPhone (Screen), per the phone call with you on April 24th.Please keep in mind that ZAGG no longer carries this product so we were very limited on the color we had available, however, I am happy to send you a UniqueSync Lightening cable (white)If in the future you need a replacement we will need to review what items we are carrying and possibly change the product or provide you with a electronic gift card to be used towards a new purchaseEither way, keep in mind that under ZAGGs warranty a product does need to be returnedI will send the product to you via UPS Day Select and once the order ships a tracking number will be sent to youAlong with the product I will also provide you with a physical copy of this dispute for your records.Thank you for your patience and understanding in this matter while we correct our mistake[redacted] *

Zagg took $out of my bank account, without my authorization, for a product I had paid for once already Zagg took $out of my bank account, without my authorization, for a product I had paid for once alreadyI purchased a lifetime warranty screen protector last yearI registered the product as instructedI filed a claim and paid my $shipping for the new oneI called to tell them I would be returning the other one about a week late from the time I had, to return the old cracked screen protector, and the employee said that would be fine and he notated my accountNext thing I know, Zagg takes the money out of my account for a screen protector I have already bought AND been given the okay by one of their representatives that it was okay I would be lateI want my $back, they had NO right taking my money

Zagg is a jokeI'll never buy or use there products again Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Hello ***,Thank you for taking the time to contact ZAGGI would like to sincerely apologize for the experience you have had at the reseller location where you purchased your invisibleSHIELD and had it installedI can certainly understand your concerns, as I would feel frustrated by being told something and then having that information changedWhile re-sellers are not owned or operated by ZAGG, we do work closely with their managersI will be happy to inform the proper department about this so they can take appropriate actionWe would just need to know where you went to and whom you spoke withI also recommend you speaking with the manager as well to ensure they fully understand your concern and disappointment in the service.Customer satisfaction is very important to ZAGG and I would be happy to explain the Lifetime Guarantee processZAGG does offer a Lifetime Warranty on the InvisibleShields for the lifetime of your device, and the replacement invisibleSHIELD is in fact free, as many times as you should need it for the lifetime of your deviceAs stated on the website we ask our customers to provide a credit or debit card and cover the small shipping and handling fee of the replacement (which is $or $in the lower US)Part of the Lifetime Guarantee is returning the old shield and returning the old invisibleSHIELD functions as your proof of purchaseOnce we process the return of the old invisibleSHIELD, the credit card is released at that time, so the only cost incurred by our customers is the shipping and handling feesI apologize if this process is confusing and frustrating, as ZAGG does not intend to mislead our customers in any wayWhile most of the kiosk do follow a very similar process, where the InvisibleShield is free, they will typically ask that customer pay for the installation of the replacement shield installationThere are some kiosks who do not offer thisIf you were told this and now it has changed, I would certainly be upset as wellWe provide thousands of customers with replacement invisibleSHIELDs each month and find this process to work very well and to the satisfaction of our customersZAGG does stand behind our Lifetime Guarantee and if you would like to try the replacement process I would be happy to waive the shipping and handling fee as a one time exceptionIf you would like to accept my offer just register the correct product and I would be happy to assist you with a free replacement.I am looking forward to your reply so I can address all of your concernsWarm regards, [redacted] *

I spent $on a glass curve screen protector for my pixel xl and have had nothing but issues with it and zagg support is very bad at helping me
I spent $on a glass curve screen protector for my pixel xl and have had nothing but issues with it and zagg support is very bad at helping me I want a ceo or executive to call me regarding this at my phine number after 3:EST Thank You

Zagg took $out of my bank account, without my authorization, for a product I had paid for once already
Zagg took $out of my bank account, without my authorization, for a product I had paid for once alreadyI purchased a lifetime warranty screen protector last yearI registered the product as instructedI filed a claim and paid my $shipping for the new oneI called to tell them I would be returning the other one about a week late from the time I had, to return the old cracked screen protector, and the employee said that would be fine and he notated my accountNext thing I know, Zagg takes the money out of my account for a screen protector I have already bought AND been given the okay by one of their representatives that it was okay I would be lateI want my $back, they had NO right taking my money

Sold a product by a sales associate at ZAGG in Frisco with claims and then manager would not stand behind what was sold to usI was sold a ZAGG
I was sold a ZAGG screen protector by a sales associate at the Stonebriar Mall in Frisco, TX for $We were told that if the screen broke, they would replace the screenWhen this happened, I went to see them today and was told that the screen protector could be replaced, but they couldn't help me with the broken screenI told them that the sales associate who talked me into purchasing the screen protector told me that if the screen broke on our iPhones, they would replace themThe manager, ***, was there and said that no, they only replace broken/cracked screen protectors and there was nothing he could do to help meHe was very indifferent and didn't care that one of his sales associates had told me something completely differentAn iPhone screen cost $to be replaced and we would have bought a better case with more protect