On April [redacted] & August [redacted] MrsM [redacted] on-line purchased separate ADVANCE PURCHASED RATE reservation from choicehotels.comThese reservation was not made with the hotel directly but form the franchise website, The terms of that purchase is NON – Cancelable, NON- Changeable & NO RefundableThe website & email confirmation clearly states the terms of the purchase(Backup available if needed) Each guest has the opportunity to not accept the advance pay discount before confirming the online purchaseThe General Manger of our location is in agreement with CHOICEHOTELS.COM terms of this purchaseMrsM [redacted] issue is not with the Comfort Inn & Suites Hawthorne its with her on-line purchase she made on choicehotels.comThe hotel is sympathetic to MrsM [redacted] 's situationThe written complaint from Revdex.com states that her son was unexpectedly was admitted to into ICUThe request we received when asked cancel the stays was because she has been by her son's bedside for the past four weeks this was the week prior to arrivalWe researched the guest history and confirm that the guest stayed at our location during the time she stated she was by her son's bedside
On April [redacted] & August [redacted] MrsM [redacted] on-line purchased separate ADVANCE PURCHASED RATE reservation from choicehotels.comThese reservation was not made with the hotel directly but form the franchise website, The terms of that purchase is NON – Cancelable, NON- Changeable & NO RefundableThe website & email confirmation clearly states the terms of the purchase(Backup available if needed) Each guest has the opportunity to not accept the advance pay discount before confirming the online purchaseThe General Manger of our location is in agreement with CHOICEHOTELS.COM terms of this purchaseMrsM [redacted] issue is not with the Comfort Inn & Suites Hawthorne its with her on-line purchase she made on choicehotels.comThe hotel is sympathetic to MrsM [redacted] 's situationThe written complaint from Revdex.com states that her son was unexpectedly was admitted to into ICUThe request we received when asked cancel the stays was because she has been by her son's bedside for the past four weeks this was the week prior to arrivalWe researched the guest history and confirm that the guest stayed at our location during the time she stated she was by her son's bedside