ID # [redacted] The furniture was purchased on 6/6/ The customer did a month interest free financing with [redacted] Bank We were not contacted until 6/18/from [redacted] Bank that the customer was filling a dispute against our company We contacted the customer and made arrangement to send our repair man to see what the problem was On July 10, our repair man went to the customers home and fixed the slats on the bed that the customer was complaining about Not at any time was there any mention of problems with the steps When the furniture was first delivered the customer signed there invoice stating that there was not damage and all furniture was in good condition Regarding the finance charges our sales people do not have the ability to change a code on a sales receipt Once the financing company approves a customer we have nothing to do with the bill The dispute with [redacted] Bank was ruled in our favor because we proved to the company with all our documentation that we did provide the service at the time we were notified
Complaint I.D.# [redacted] 1-21-17This is [redacted] and [redacted] just to let you know what's happening with our complaint against Smart buy Furniture and to ask you what else can we do to settle this matter.On November 21stthey called us to say they would pick up the sofa to repair it, so we arranged thigs os my son would be home to open the door for them but this person told me son he was not taking the soft because the next day was thanksgiving day and the store would be closed and he only took some pictures and leftAbout two weeks later he called us to say he had ordered some parts and he was waiting for themAbout another two weeks later we tried to contact him but for a few days we were unable to reach him and when we finally did he told us he was still waiting for the parts and that he would call us when he got themIt is been over a month of this and they haven’t called usWe just want to get this over with as soon as possible and also ask you what else can we do or if we can our money back instead
We have tried calling on 11/16/2016, there was no answer and on 12/2/and 1/17/no answer and there voicemail was not setup Parts have already been order to fix the customer furniture Tell us why here
Complaint ID # [redacted] 11-02-[redacted] and [redacted] responding to Smart Buy Furniture’s answer about our compliantWe don’t know if MrsChris G [redacted] lies to people but she sure lied to usShe never offered us any extended warranty, she said the living room set had a ten year warranty on what she kept calling leather which is no leather, and I wanted it in writing but she said it was not necessary because we could just contact them and they would know it’s their furniture and they would fix any problemsThe gentleman answering our complaint was not there during our conversation with MrsG [redacted] so he does not know what she told usThey repaired the couch three times after one year we purchased it and the last time after one year we purchased it and the last time they agreed to fix it but they never showed up to pick it upWe called them several times and they gave us some excuses until they sent somebody to tell us they would not fix it anymoreWe would like to have our money back because we think the whole set is going to deteriorate and they are saying they can send their repair guy to see if there is anything he can do to resolve this problem but we actually need their commitment to fix it and we are willing settle this matter otherwise we would like to have a reimbursment of our money so we can buy another living room set somewhere else
We picked up the recliner from the customer on Friday October 2ndThe recliner has been repaired and is being delivered to the customer on Thursday October
ID # [redacted] The furniture was purchased on 6/6/ The customer did a month interest free financing with [redacted] Bank We were not contacted until 6/18/from [redacted] Bank that the customer was filling a dispute against our company We contacted the customer and made arrangement to send our repair man to see what the problem was On July 10, our repair man went to the customers home and fixed the slats on the bed that the customer was complaining about Not at any time was there any mention of problems with the steps When the furniture was first delivered the customer signed there invoice stating that there was not damage and all furniture was in good condition Regarding the finance charges our sales people do not have the ability to change a code on a sales receipt Once the financing company approves a customer we have nothing to do with the bill The dispute with [redacted] Bank was ruled in our favor because we proved to the company with all our documentation that we did provide the service at the time we were notified
Complaint I.D.# [redacted] 1-21-17This is [redacted] and [redacted] just to let you know what's happening with our complaint against Smart buy Furniture and to ask you what else can we do to settle this matter.On November 21stthey called us to say they would pick up the sofa to repair it, so we arranged thigs os my son would be home to open the door for them but this person told me son he was not taking the soft because the next day was thanksgiving day and the store would be closed and he only took some pictures and leftAbout two weeks later he called us to say he had ordered some parts and he was waiting for themAbout another two weeks later we tried to contact him but for a few days we were unable to reach him and when we finally did he told us he was still waiting for the parts and that he would call us when he got themIt is been over a month of this and they haven’t called usWe just want to get this over with as soon as possible and also ask you what else can we do or if we can our money back instead
We have tried calling on 11/16/2016, there was no answer and on 12/2/and 1/17/no answer and there voicemail was not setup Parts have already been order to fix the customer furniture Tell us why here
Complaint ID # [redacted] 11-02-[redacted] and [redacted] responding to Smart Buy Furniture’s answer about our compliantWe don’t know if MrsChris G [redacted] lies to people but she sure lied to usShe never offered us any extended warranty, she said the living room set had a ten year warranty on what she kept calling leather which is no leather, and I wanted it in writing but she said it was not necessary because we could just contact them and they would know it’s their furniture and they would fix any problemsThe gentleman answering our complaint was not there during our conversation with MrsG [redacted] so he does not know what she told usThey repaired the couch three times after one year we purchased it and the last time after one year we purchased it and the last time they agreed to fix it but they never showed up to pick it upWe called them several times and they gave us some excuses until they sent somebody to tell us they would not fix it anymoreWe would like to have our money back because we think the whole set is going to deteriorate and they are saying they can send their repair guy to see if there is anything he can do to resolve this problem but we actually need their commitment to fix it and we are willing settle this matter otherwise we would like to have a reimbursment of our money so we can buy another living room set somewhere else
We picked up the recliner from the customer on Friday October 2ndThe recliner has been repaired and is being delivered to the customer on Thursday October