Zal-Digital

We have received a response letter from you in the mail regarding Complaint ID [redacted] After receiving the reply from [redacted] that he has opened a None Receipt Claim we have gone ahead and followed up with the USPS The USPS have notified us that they cannot locate his package and as far as they are concerned the package was delivered Regardless Customer satisfaction is very important to us, although tracking shows delivered we have gone ahead and applied a full refund to the original transaction We hope this has resolved any issues or concerns [redacted] may have had Please let us know if there is anything else needed, and what your thoughts are [redacted] Account Manager Zal Digital 479-

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: 1) I have in fact filed an USPS NONE received claim, which is case # [redacted] , filed today, because I have not received this item 2) I was having problems with my address, but I have not had any problems with delivering to my address recentlyIn fact, this company mailed it to the wrong address even though, after immediately ordering this item, I e-mailed the Seller and told them of my address change [redacted] have my address wrong and this is why I e-mailed the seller within minafter placing the order and informed them of my new addressMoreover, I do not understand what this company Zal-Digital is talking about because I have only posted one Negative Feedback about the seller in my past 3) Furthermore, if you check the USPS records, this item was never signed for and a mere "Delivery" does not actually prove that it was in fact delivered to the Address In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We have received a letter from you in the mail regarding Complaint ID ***
Our Customer *** ** *** placed an order with us on 7/**Our Business is closed Friday-Monday for weekends so first thing Monday morning 7/** we had gone ahead and shipped the
order
On 7/** Our Customer *** had opened a item not received claim in the *** Resolution CenterHe then closed the claim and sent us a email through *** messaging stating: "I wanted to resolve this matter with you instead of opening a new *** case"
We have responded to his email and have tried working with him to no avail, he would not work with us and just left a negative feedback stating we are a bad seller and that he did not receive it
Tracking shows the package was delivered on 7/**Tracking can only show delivered when the post man scans the item at the door as hes delivering it
USPS Tracking number: ***
He has confirmed that the address provided to us and to where it was shipped and delivered is correct:
*** ***
*** *** ***
*** *** ** ***
*** ***
We have asked him to open the none receipt claim with the post office, as hes stating NONE RECEIPT when the USPS claim to have delivered it, however he keeps insisting that he cannot as we are the shipper
Its a none receipt claim not a none delivery
We have taken the liberty to review his *** page and see that the last orders he placed with different *** sellers he states that he did not receive and they are bad sellersSee link below:
***
These three negative feedback's are besides a fourth negative feedback left for us that *** removed, as they sided with us
It seems as this is a repeating issue with *** ** *** claiming to not receive items and leaving negative feedback in order to extort money/free products from sellersThis seems to be a case of Fraud
Please let us know if there is anything else needed, and what your thoughts are
***
*** ***
Zal Digital
###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

1) I have in fact filed an USPS NONE received claim, which is case #[redacted], filed today, because I have not received this item.
2) I was having problems with my address, but I have not had any problems with delivering to my address recently. In fact, this company mailed it to the wrong address even though, after immediately ordering this item, I e-mailed the Seller and told them of my address change. [redacted] have my address wrong and this is why I e-mailed the seller within 1 min. after placing the order and informed them of my new address. Moreover, I do not understand what this company Zal-Digital is talking about because I have only posted one Negative Feedback about the seller in my past.
3) Furthermore, if you check the USPS records, this item was never signed for and a mere "Delivery" does not actually prove that it was in fact delivered to the Address.
 In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have received a response letter from you in the mail regarding Complaint ID [redacted].
 
After receiving the reply from [redacted] that he has opened a None Receipt Claim we have gone ahead and followed up with the USPS.
 
The USPS have notified us that they cannot locate his package and as far as they are concerned the package was delivered.
 
Regardless Customer satisfaction is very important to us, although tracking shows delivered we have gone ahead and applied a full refund to the original transaction.
 
We hope this has resolved any issues or concerns [redacted] may have had.
 
Please let us know if there is anything else needed, and what your thoughts are.
 
[redacted]
Account Manager
Zal Digital
860 479-2345

Review: I have attempted to address this with the shipper (Zal-Digital) of the item I had bought from [redacted] which was New - Logitech K400 Wireless Keyboard with Built In Touch. They are not complying and do not care, although I have told them I would make a complaint. Obviously, they do not care about Customer support and the quality of their company.According to the shipping details, this item was "delivered", but NOT signed for. However I do not have this item. I have checked with my neighbors, and everywhere that the post man would leave mail or packages. I am the only one who gets the mail. I have asked the post man and they have not seen this package. I do not have this item that I have paid for.Desired Settlement: Refund

Business

Response:

We have received a letter from you in the mail regarding Complaint ID [redacted].

Our Customer [redacted] placed an order with us on 7/**. Our Business is closed Friday-Monday for weekends so first thing Monday morning 7/** we had gone ahead and shipped the order.

On 7/** Our Customer [redacted] had opened a item not received claim in the [redacted] Resolution Center. He then closed the claim and sent us a email through [redacted] messaging stating: "I wanted to resolve this matter with you instead of opening a new [redacted] case".

We have responded to his email and have tried working with him to no avail, he would not work with us and just left a negative feedback stating we are a bad seller and that he did not receive it.

Tracking shows the package was delivered on 7/**. Tracking can only show delivered when the post man scans the item at the door as hes delivering it.

USPS Tracking number: [redacted]

He has confirmed that the address provided to us and to where it was shipped and delivered is correct:

We have asked him to open the none receipt claim with the post office, as hes stating NONE RECEIPT when the USPS claim to have delivered it, however he keeps insisting that he cannot as we are the shipper.

Its a none receipt claim not a none delivery.

We have taken the liberty to review his [redacted] page and see that the last 3 orders he placed with different [redacted] sellers he states that he did not receive and they are bad sellers. See link below:

These three negative feedback's are besides a fourth negative feedback left for us that [redacted] removed, as they sided with us.

It seems as this is a repeating issue with [redacted] claiming to not receive items and leaving negative feedback in order to extort money/free products from sellers. This seems to be a case of Fraud.

Please let us know if there is anything else needed, and what your thoughts are.

Zal Digital

###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

1) I have in fact filed an USPS NONE received claim, which is case #[redacted], filed today, because I have not received this item.

2) I was having problems with my address, but I have not had any problems with delivering to my address recently. In fact, this company mailed it to the wrong address even though, after immediately ordering this item, I e-mailed the Seller and told them of my address change. [redacted] have my address wrong and this is why I e-mailed the seller within 1 min. after placing the order and informed them of my new address. Moreover, I do not understand what this company Zal-Digital is talking about because I have only posted one Negative Feedback about the seller in my past.

3) Furthermore, if you check the USPS records, this item was never signed for and a mere "Delivery" does not actually prove that it was in fact delivered to the Address.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have received a response letter from you in the mail regarding Complaint ID [redacted].

After receiving the reply from [redacted] that he has opened a None Receipt Claim we have gone ahead and followed up with the USPS.

The USPS have notified us that they cannot locate his package and as far as they are concerned the package was delivered.

Regardless Customer satisfaction is very important to us, although tracking shows delivered we have gone ahead and applied a full refund to the original transaction.

We hope this has resolved any issues or concerns [redacted] may have had.

Please let us know if there is anything else needed, and what your thoughts are.

Account Manager

Zal Digital

860 479-2345

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,