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Zalco Realty Incorporated

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Zalco Realty Incorporated Reviews (2)

sans-serif;">Good afternoon,
Zalco Realty is a property management company. Insurance for our communities is purchased by the community, not provided by Zalco. When an owner refinances their loan they need to provide Evidence of Insurance that reflects their name on the bottom of the Certificate of Insurance. If we receive a call with this request we forward the owner directly to the insurance agent that handles the policy for their community. Zalco is unable to alter a Certificate of insurance, only the Insurance company that holds the insurance has that authority as they are responsible for the coverage In this case, the owner was given the contact information of the insurance agent so she could work directly with them. Zalco had no involvement.
Please reply as confirmation you received this email. Thank you.
Thank you,
Suzy P***
Zalco Realty, Inc###-###-#### (direct)

Review: Zalco services the condominium fee collection for [redacted] Condominium As'n in [redacted] Co. VA. I sold my unit and the sale closed October 23, 2014. Zalco was notified of the sale but did not cancel the account and withdrew $637.08 from my bank account improperly. Per Mr L[redacted] at Zalco they allow themselves 2 weeks grace to alter accounts after notification. This is an inefficiency that allows them to hold additional funds which they otherwise would not have. In addition they will only commit to returning funds within two weeks. I am assured by my bank Zalco can at any time electronically transfer these funds back into my account; but Mr. L[redacted] refused to do so. On Nov 6, 2014 I provided my current mailing address which is near Tacoma, WA and again requested funds be electronically transferred. I emailed Mr. L[redacted] the morning of Nov 20 stating funds had not been received and that I would be escalating the issue if they did not meet their 2 week commitment. He did promptly reply as follows: "Good morning [redacted], I will check with our accounts payable department to see if it went out and I will get back to you. Thank you. "

There has been no payment in any form and no further word. I have little confidence that the internal processes of this company serve to do other than to delay service as long as possible so I seek your help with this matter.Desired Settlement: At minimum a full refund of $637.08 in a single payment by the quickest means possible - electronic transfer to my bank account not later than Nov 24, 2014. Or payment by mail to be provided via express mail with 24-48 hour delivery to the west coast of the US to arrive at my address not later than Nov 26, 2014. If they claim the payment has already been posted they must provide clear and credible evidence that this is actually true.

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Description: Property Management

Address: 8701 Georgia Ave, Silver Spring, Maryland, United States, 20910

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