Zale Corporation

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The response by [redacted] is not completely true. Yes, I was pushed into purchasing the warranty and yes I wanted to cancel because I never intended to purchase it from the start. However, when I called to cancel the warranty I was told I would have to sign a paper to cancel and then fax it to the finance manager. I had not signed the cancellation letter when I emailed and called to explain that I was debating keeping the warranty because the van started making odd sounds. I came clean right away about the issue with my transmission. Shortly after I disclosed this issue my warranty was cancelled without my signature on the cancellation letter.I have the fax in my possession that proves Wes required I sign a form. If Sheehy can come up with a form that I signed then there would be no problem. But, I know I never signed the form and it was cancelled anyway. They then offered to extend my free 60 day warranty and then later came back on their word about that.I am requesting that my transmission is paid for by the dealership in full OR I would like a full refund for the vehicle.
Regards,
[redacted]

This customer is from out of state. Thousands of miles away. He was demanding and accusatory. We did not feel comfortable about the answers we got to questions asked andthe amount of time to get replies. Several days passing. We choose to direct him to another Ford dealership. We did sell the...

vehicle at the internet price to another customer. The same exact price given to this customer. We have the same stance as we did before. We choose not to do business with this customer. As a point of reference the vehicle  was sold to another out of state customer.Respectfully,Mike L[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The business is failing to see the root cause of the complaint.  My complaint is not the fact that the air filter wasn't covered under warranty.  I will pay $40 for an air filter.  My complaint is the fact that we have brought the car to this dealership for almost 3 years and, although they state their process is to ask the customer if they would like their air filter to be changed, they never once told us it was dirty and needed replacement.  We do not know if this was out of laziness, or because they did not check the air filter to begin with.  But when a standard oil change is supposed to include checking the air filter, and that is not done for 3 years, it can cause significant damage to a vehicle.  We feel the business was completely negligent in not informing us that it was dirty and needed replacement.  We were lucky the damage was not more extensive than just the replacement of the mass air flow sensor.  The issue is that customers entrust repair shops (especially dealerships) to provide quality service.  We had our car there multiple times and the air filter was "missed" every time.  This is not a responsible repair facility, and it could have destroyed our almost new vehicle.
Regards,
[redacted]

This customer had his vehicle towed into us requesting to have a key reprogrammed and to have an additional key made and programmed. We did just that. The vehicle did not start. We discovered that the customer attempted to add his own remote start and butchered the...

wiring harness and fried the transceiver and instrument cluster. The customer authorized the transceiver and the instrument cluster. He declined the harness. The vehicle now starts but has electrical issues due to not replacing the harness. Respectfully,Mike L[redacted]General Manager Sheehy Ford

This issue with this customer was brought to our attention several months ago. At the time of the complaint, although there were discrepancy's of dates we decided as a goodwill gesture to pay for the tow. If the cause of the part failure was a clogged air filter it would not of been covered under...

warranty. Once again we feel we have we are not guilty of anything in this situation and the customer would have had to pay the deductible even if the work was done here. We made a goodwill gesture to cover the tow and we feel that was more than enough.
[redacted]

We did send this to a second bank in error. We explained that to this customer when he inquired. He received a declination letter because we did in fact call the bank and resend the request for credit.  There are no negative effects of this credit inquiry. There are no monetary...

damages here. We would be happy to send a letter to the credit bureau if this makes the customer more comfortable.   Sincerely, Mike L[redacted]

On 12/21/2015 my boyfriend purchased me a bridal set and was told once again that the sizing was included all I had to do was bring it in. On 12/27/2015 I called before I was going to the store, the first call they said it would cost $35-$45 dollars to size each ring. The second call I was told that it was free for standard 2 week turnaround. I then went into the store and they rudely told me that I was not listening and it was not free. I asked for the return time frame and was told 3-6 weeks, when their receipt says 21 days. I went through [redacted] to get the money back as it seemed they did not want to give it to me Finally I did receive my money after I had to hunt it down and call constantly. Overall they lied, "lost" two checks that were being mailed to their own store, did not want to give me correct information or any information and they all kept telling me that it would take another three weeks. This happened all within 12/21/15- 1/22/16. I literally had to fight and track down my refund instead of a simple return. I will never go there again or recommend it because the experience was so terrible and painful.