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Zales Reviews (2)

Final Consumer Response /* (2000, 14, 2015/11/06) */
The current issue has been resolvedThe company did receive your messagesI am deeply distressed that the company here did not contact you but thank you for your resolve in continuing to contact them it did assist in leading to them correcting
the situation

Review: My boyfriend purchased a silver and diamond tennis bracelet for me the week of 2/10/13. I loved the item, but within the first two weeks of wearing it, it fell off for no apparent reason, despite the two clasps to prevent that from happening. After that happened three times, I stopped wearing it and immediately went in to the store. The gentleman working told me that it needed to be bent by hand periodically to make sure the clasp is tight. I indicated that a) it didn't seem normal that I would be having to bend the bracelet, b) that we were never instructed that this would need bending to risk it falling off, and c) that without knowing when this would fall off, I was really afraid that I would lose this sentimental gift. He assured me that he bent it back in place, and that it would be fine. The bracelet fell off unexpectedly, just as it had before, and has not been seen in a month. I have been so upset searching and praying I would find it, but I believe it's safe to say at this point that it is gone due to the issue I complained about in store. This was an item that I never took off, not to shower even. I know 100% for sure it fell off unexpectedly, due to a defect that was ignored when I came in asking for help. I trusted the Zale's employee. He bent my property by hand and didn't want to address what was apparently a quality issue. Now a very sentimental gift was lost due to this terrible advice.Desired Settlement: If I could have a replacement item that is NOT faulty with the same issue, I would be satisfied. I would the the assurance that should this happen again, I would be given real and honest help and service.

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Description: Jewelers - Retail, Jewelry Stores (NAICS: 448310)

Address: 2801 Memorial Pkwy SW Ste 27, Huntsville, Alabama, United States, 35801-5645

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