Zamora Auto LLC

Unfortunately the finance institution couldn't approved the deal because of customers credit history. however, regardless that ZAMORA AUTO was not aware that the jeep cherokee was not in conditions to drive. ZAMORA AUTO agreed to take the jeep cherokee as a trade in, but the customer refused to work...

with us. Then we let the customer know that we will not charge them for the towing expenses, right then ZAMORA AUTO provided customer the exact location where the jeep Cherokee was park, so that the customer could take it at their earliest convenience.

The customer was going through a rough time after they bought the vehicle. They contacted us wanting to see if they could give ownership on the vehicle. They came in and signed a voluntary repo letter and handed over the keys to their car. After about a week they contacted us again asking if they...

could buy another car off the lot with the original down payment the had given us. We always give our best to make sure every customer is happy so we looked into their paperwork and agreed. On 05/31/17 they bought a 2009 KIA Optima and we applied 100% of the previous down payment to their new car.

Complaint: [redacted]I am rejecting this response because: Zamora's statement is FALSE. Zamora was aware the jeep was in non working conditions because they were told so before even towing it from the side of the road. Credit was ran before we even did paper work, payments were arranged and cash was handed over. Zamora is a dishonest business and I wouldn't recommend anyone buying a car from there unless they planned on being a door mat.Sincerely,[redacted]