Zamora Kia of Yuma

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I took my Subaru Outback to Zamora Kia to have the oil changed and asked them to look at the driver-side window as it would not go upEarlier that week I called Zamora Kia and talked to [redacted] the Service ManagerI told him that for more than a year I was having trouble getting the window to go upbut that if I giggled the window switch I could get it to go upHowever, over that period it was taking longer and longer to get the window to go upI definitely thought the problem was with the switch, but I did not know how to check it out When I dropped my car off at Zamora Kia the mechanic said he would call me with an estimateAt that time he did not inform me that the diagnostic would cost $About an hour later I received a call a call from Zamora Kia informing me that to fix the problem I would have to purchase a new switch (for about $120) a new window motor (for about $240) and that the labor would be about $I said that I would pass on the repair - thinking that I might be able to get it done cheaper elsewhere When I walked into the repair shop (the service desk was within the shop) the mechanic was just lowering the hood on my car after changing the oilFor the next five minutes I stood by the service desk waiting to pay the billI could see the mechanic from where I stood and he was just wandering around doing nothingSince the temperature was about I told Mr [redacted] that my wife and son were waiting for me outside and ask him what was the holdup.He replied that the mechanic "was probably doing calculations"After another couple of minutes the mechanic came to the service desk with some paperworkI was then informed that the diagnostic test would cost $Although I thought that was high I did not object since I had failed to ask about that before leaving my car there When I returned home I told my sonwho was visiting from Minnesota for five days, about giggling the switch to get the window to go upHe said we should look at the switchSince he has had some experience working on automobiles I agreedWhen we took the switch apart he noticed that the contacts were dirty and then cleaned themHe also checked the voltage going to the motor and found it to be voltsWe saw nothing else wrong with the switch so we put it back to-gather and re-installed it in the carWhen I tried the window it went upObviously, the only problem with the window was the switch Two days later I went back to Zamora Kia and explained to Mr [redacted] what had taken placeI then asked for my $to be refundedHe said that wasn't going to happen and "they don't do cheap fixes." Had the mechanic done what my son did and clean the contacts on the switch and charged me a nominal labor charge, say $50, I would have been satisfiedInstead they wanted an expensive repair job that I did not needIn his response to my complaint they said that cleaning the contacts was not an adequate fix as it wouldn't lastI don't believe they can tell when in the future a part will fail They need to admit that they made a mistake and return the $I paid for a diagnostic test that was incorrect and recommending a repair job that was far more expensive than needed I hope this better explains my position on this matter Thanks for your efforts to help businesses improve their work with their customers Regards, [redacted]

Good morning [redacted] sorry to hear about your last visitThe car that you bought our records show you paid $In your response you said you paid $I am not sure if we are talking about the same carIf so we sold you that car as isWe did not give you any type of warranty due to the year of the carWe have no responsibility to fix your car at this timeAll the paperwork shows as is on itSorry your having problems with your car that is why we do not warranty cars that old.Thanks Willy Z***

Tell us why here..I am sorry that you had a bad visit with usI had a talk with Mr B [redacted] and warned him not to treat our customers in this manner againWe have one of the highest customer service scores in our zoneThis is the first time in the years that I have ever had a problem with Mr B [redacted] I am truely sorry that you and Mr B [redacted] had a problemThank You Willy Z***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I took my 2000 Subaru Outback to Zamora Kia to have the oil changed and asked them to look at the driver-side window as it would not go up. Earlier that week I called Zamora Kia and talked to [redacted] the Service Manager. I told him that for more than a year I was having trouble getting the window to go up. but that if I giggled the window switch I could get it to go up. However, over that  period it was taking longer and longer to get the window to go up. I definitely thought the problem was with the switch, but I did not know how to check it out.
 
When I dropped my car off at Zamora  Kia the mechanic said he would call me with an estimate. At that time he did not inform me that the diagnostic would cost $90. About an hour later I received a call a call from Zamora Kia informing me that to fix the problem I would have to purchase a new switch (for about $120) a new window motor (for about $240) and that the labor would be about $200. I said that I would pass on the repair - thinking that I might be able to get it done cheaper elsewhere.
 
When I walked into the repair shop (the service desk was within the shop) the mechanic was just lowering the hood on my car after changing the oil. For the next five minutes I stood by the service desk waiting to pay the bill. I could see the mechanic from where I stood and he was just wandering around doing nothing. Since the temperature was about 106 I told Mr. [redacted] that my wife and son were waiting for me outside and ask him what was the holdup.He replied that the mechanic "was probably doing calculations". After another couple  of minutes the mechanic came to the service desk with some paperwork. I was then informed that the diagnostic test would cost $90. Although I thought that was high I did not object since I had failed to ask about that before leaving my car there.
 
When I returned home I told my son. who was visiting from Minnesota for five days, about giggling the switch to get the window to go up. He said we should look at the switch. Since he has had some experience working on automobiles I agreed. When we took the switch apart he noticed that the contacts were dirty and then cleaned them. He also checked the voltage going to the motor and found it to be 12 volts. We saw nothing else wrong with the switch so we  put it back to-gather and re-installed it in the car. When I tried the window it went up. Obviously, the only problem with the window was the switch.
 
Two days later I went back to Zamora Kia and explained to Mr. [redacted] what had taken place. I then asked for my $90 to be refunded. He said that wasn't going to happen and "they don't do cheap fixes."
 
Had the mechanic done what my son did and clean the contacts on the switch and charged me a nominal labor charge, say $50, I would have been satisfied. Instead they wanted an expensive repair job that I did not need. In his response to my complaint they said that cleaning the contacts was not an adequate fix as it wouldn't last. I don't believe they can tell when in the future a part will fail.
 
They need to admit that they made a mistake and return the $90 I paid for a diagnostic test that was incorrect and recommending a repair job that was far more expensive than needed.
 
I hope this better explains my position on this matter.
 
Thanks for your efforts to help businesses improve their work with their customers.
Regards,
[redacted]

Tell us why here..I am sorry that you had a bad visit with us. I had a talk with Mr B[redacted] and warned him not to treat our customers in this manner again. We have one of the highest customer service scores in our zone. This is the first time in the 11 years that I have ever had a problem with Mr B[redacted]. I am truely sorry that you and Mr B[redacted] had a problem. Thank You Willy Z[redacted]

I can agree with the consumer that cleaning some contacts on the switch could possibly provide a temporary fix but it is not a permanent fix to the problem. As a professional automotive dealership we do not do temporary fixes on vehicles. The customer was advised that the switch & motor do need...

to be replaced & declined to replace them. He also authorized to pay the diagnostic charge before any work was prepared. In order to correctly fix the problem the 2 parts that were reccomended by the technician need to be replaced. This case was not a misdiagnosis.

I am not sure if the owner has the correct information regarding my grievance. I would like to again bring up the fact that Zamora Kia's GENERAL MANAGER threatened to attack me and call the police on me. Is nothing going to be done or said about this? That is my main concern and grievance. I would like this manager held accountable for his actions, treating a customer this way is unacceptable. Also in regards to my car I don't want a warranty. I would like the fact that I was not told that the car had NOT been worked on at all, had ROTTEN tires on it after I drove it off the lot and was told BY Zamora Kia that the car was in good shape and I should expect normal wear and tear with a car that old. I was very plainly lied to and I would like that addressed. Thank you.

Good morning [redacted] sorry to hear about your last visit. The car that you bought our records show you paid $4144.43. In your response you said you paid $6177.00. I am not sure if we are talking about the same car. If so we sold you that car as is. We did not give you any type of warranty due to...

the year of the car. We have no responsibility to fix your car at this time. All the paperwork shows as is on it. Sorry your having problems with your car that is why we do not warranty cars that old.Thanks Willy Z[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I took my 2000 Subaru Outback to Zamora Kia to have the oil changed and asked them to look at the driver-side window as it would not go up. Earlier that week I called Zamora Kia and talked to [redacted] the Service Manager. I told him that for more than a year I was having trouble getting the window to go up. but that if I giggled the window switch I could get it to go up. However, over that  period it was taking longer and longer to get the window to go up. I definitely thought the problem was with the switch, but I did not know how to check it out.

 

When I dropped my car off at Zamora  Kia the mechanic said he would call me with an estimate. At that time he did not inform me that the diagnostic would cost $90. About an hour later I received a call a call from Zamora Kia informing me that to fix the problem I would have to purchase a new switch (for about $120) a new window motor (for about $240) and that the labor would be about $200. I said that I would pass on the repair - thinking that I might be able to get it done cheaper elsewhere.

 

When I walked into the repair shop (the service desk was within the shop) the mechanic was just lowering the hood on my car after changing the oil. For the next five minutes I stood by the service desk waiting to pay the bill. I could see the mechanic from where I stood and he was just wandering around doing nothing. Since the temperature was about 106 I told Mr. [redacted] that my wife and son were waiting for me outside and ask him what was the holdup.He replied that the mechanic "was probably doing calculations". After another couple  of minutes the mechanic came to the service desk with some paperwork. I was then informed that the diagnostic test would cost $90. Although I thought that was high I did not object since I had failed to ask about that before leaving my car there.

 

When I returned home I told my son. who was visiting from Minnesota for five days, about giggling the switch to get the window to go up. He said we should look at the switch. Since he has had some experience working on automobiles I agreed. When we took the switch apart he noticed that the contacts were dirty and then cleaned them. He also checked the voltage going to the motor and found it to be 12 volts. We saw nothing else wrong with the switch so we  put it back to-gather and re-installed it in the car. When I tried the window it went up. Obviously, the only problem with the window was the switch.

 

Two days later I went back to Zamora Kia and explained to Mr. [redacted] what had taken place. I then asked for my $90 to be refunded. He said that wasn't going to happen and "they don't do cheap fixes."

 

Had the mechanic done what my son did and clean the contacts on the switch and charged me a nominal labor charge, say $50, I would have been satisfied. Instead they wanted an expensive repair job that I did not need. In his response to my complaint they said that cleaning the contacts was not an adequate fix as it wouldn't last. I don't believe they can tell when in the future a part will fail.

 

They need to admit that they made a mistake and return the $90 I paid for a diagnostic test that was incorrect and recommending a repair job that was far more expensive than needed.

 

I hope this better explains my position on this matter.

 

Thanks for your efforts to help businesses improve their work with their customers.

Regards,

As the customer specifically stated in his last response, "I did not object to the charge" & customer was fully aware of the diagnostic charge before any work was performed. This job was not a misdiagnosis. The switch & motor need to be replaced in order to correct the problem.

[redacted] should not be able to have a business. He runs a real rude place. No customer service what so ever. He is making a bad name for Kia. Kia Headquarters should pull his license to sell their cars.

I can agree with the consumer that cleaning some contacts on the switch could possibly provide a temporary fix but it is not a permanent fix to the problem. As a professional automotive dealership we do not do temporary fixes on vehicles. The customer was advised that the switch & motor do need...

to be replaced & declined to replace them. He also authorized to pay the diagnostic charge before any work was prepared. In order to correctly fix the problem the 2 parts that were reccomended by the technician need to be replaced. This case was not a misdiagnosis.