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Zams Serivces Inc.

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Reviews Zams Serivces Inc.

Zams Serivces Inc. Reviews (2)

After a complete investigation into complaint Redhawk Global has concluded the followingIt is our viewpoint that Redhawk
performed all actions within just reasoningAs a broker, we rely solely on the
information provided to us as we are neither the shipper nor the customer in
most casesOur
role is to connect customers with freight companies in order to
move their goods from point A to point BIn this particular instance, we
received an inquiry on 5/30/from said customer for pallet of product
moving from Las Vegas, NV to Brooklyn, NYThe shipment weighed lbs with
dimensions of 124x10xThe quote received back to the customer was based on
this informationAs it turns out the customer was wrong with not only the
weight but the dimensions causing a number of back charges from the carrier to
compensate for faulty information
The product being shipped was density based meaning if
either the weight or dims were incorrect it would change the freight class
associated to a particular shipmentThe carrier reported the shipment as
lbs, rather than the lbs originally statedIn addition, the dimensions
were 125x49x68, rather than the 124x10xoriginally stated
Redhawk worked with the motor carrier to obtain
documentation in order to validate, to which we received a Weight & Inspection
certificateIt was at that point the customer was contacted on 6/25/making
them aware of increased charges due to the above changesA formal notice was
also sent on 7/21/informing the customer of the attempt to collect payment
At no point did the customer provide or negate any
allegations from the motor company to disprove the increased size and weight
Lastly, per the terms and conditions of each quote, Redhawk will bill and
collect on any undisputed charges pertaining to any fees accrued via faulty
information The customer agreed to our
terms and conditions prior to shipping which state they would be held
financially responsible for re-weigh and re-class charges
The matter was placed with a collections company who then
contacted the receiver of the freight to attempt to collect the charges owed,
however since been written off and closed
Please see additional attached paperwork showing signed
terms and conditions, emails, certificates from carrier, as well as a breakdown
from origin to now

This agreement that RedHawk has provided you is for a different company and is in fact no longer in business. That agreement is dated for the year of 2010. Our company name is [redacted] or [redacted]. We have not signed anything about terms and conditions under this name and accounting only signed for the invoice for the case we are now complaining about. Our bank Wells Fargo did their own investigation and also found this to be true be review the attachments from the bank to back up our statement of this being two different companies. Page one of the scanned document you provided says [redacted] Corp page 6, 7, and 9 say [redacted] which is our company name. Pretty much all the information provided on page one (the agreement from 2010 is incorrect. The new company has never been asked or given an agreement. Please let me know if you need any further information.

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Zams Serivces Inc. Rating

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Address: 1011 East Blvd, Kingsford, Michigan, United States, 49802

Phone:

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Web:

www.efreightline.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Zams Serivces Inc., but after several inspections we’ve come to the conclusion that this domain is no longer active.



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