Zandra Beauty

From:? [redacted] < [redacted] @***.com>Date: Mon, Oct 19, at 11:PMSubject: Fwd: [redacted] update/refundTo: [redacted] @myRevdex.com.orgTo whom it may concern,? ? ? This is in connection with complaint? ID [redacted] .? Here is the last email from the company stating they will refund my money for the two items I purchased from them[redacted] Begin forwarded message:Date:? July 23, at 3:37:AM PDTFrom:? Sales Reply-To:? Sales To:? [redacted] @***.comSubject:? Re: [redacted] update/refundType your response ABOVE THIS LINE to reply [redacted] Subject: [redacted] update/refundJUL 23, 2015| 06:36PM CSTCreglereplied:Dear [redacted] ,We will issue refund for your [redacted] ( [redacted] & [redacted] models)Thanks for your patience.JackieCregle Support TeamJUL 23, 2015| 01:57PM CST [redacted] replied:Hello,Also I would like an update on the [redacted] for ***Depending on the update I may also have to refund my order for this purchaseThank you for your time [redacted] JUL 16, 2015| 11:59AM CST [redacted] replied:Thank you that would be great [redacted] JUL 15, 2015| 02:32PM CSTCreglereplied:Dear [redacted] ,I’m sorry for the delayed messageWe did receive your returnI will issue full refund through [redacted] If you still need the replacement unit, please let me know as we can ship out in a week.Best,JackieCregle Support TeamJUN 23, 2015| 01:27PM CSTOriginal message [redacted] wrote:to whom it may concern,hello, my name is [redacted] and I have been in contact with your company due to a defective item, the [redacted] for [redacted] airi have sent the defective unit to your customer service’s requested facilities and I was sent an email that the item was received but that was the last update I was givenit has been sometime now without word even thou I have sent multiple emails requesting some form of update..enough time has passed without any communication that I am no longer interested in the item in question and would like to start the process of a refund for the returned defective [redacted] I hope someone can help me with this issue, thank you [redacted] This message was sent to [redacted] @***.comin reference to Case #: ***.Follow this link to view the status of your case and add additional comments: [redacted]

Thank you for the inquiry We at Zandra take customer service very seriously Regarding the aforementioned complaint from Ms [redacted] , we believe everything that could have been done to accommodate her request was done on our end Ms [redacted] complaint has a lot to do with the 3rd party customer service company used during the [redacted] segment The complainant asked for a refund and her refund was processed the same day in which she requested it Because our payment gateway is [redacted] , refunds by credit card isn't instant We are not sure what information the complainant received from our hired customer service team, but apparently that is Ms [redacted] became upset and confused Every call and email Ms [redacted] made was answered by either our hired customer service team or by our customer service team directly In fact, we also had our CFO reach out to Ms [redacted] as a courtesy to clear up any remaining ambiguity Ms [redacted] is in receipt of her refund in accordance to [redacted] 's refund policy Thanks, Team Zandra

HiThanks for the response We have attached a copy of the [redacted] screenshot; the same screenshot that was sent to Ms [redacted] Has Ms [redacted] received her refund, because that is what the complaint is about right? If she has, this matter is considered resolved on our end; however, if she hasn't received her refund as of yet, then it may be incumbent upon us to seek another way to provide her a refund in an expeditious mannerRegarding not being in receipt of samples offered by our CFO, our CFO reached out to Ms [redacted] by email on 3/to follow up with her about the refund; Ms [redacted] never responded; therefore, we inferred she was no longer interested in our largess As a business, we have learned from this matter and we have implemented some changes in our customer service to help ensure, this matter isn't repeatedSincerely, Team Zandra

From: *** ***Date: Mon, Oct 19, at 11:PMSubject: Fwd: *** * update/refundTo: ***@myRevdex.com.orgTo whom it may concern, This is in connection with complaint ID ***. Here is the last email from the company stating they
will refund my money for the two items I purchased from them.*** ***Begin forwarded message:Date: July 23, at 3:37:AM PDTFrom: Sales Reply-To: Sales To: ***@***.comSubject: Re: *** * update/refundType your response ABOVE THIS LINE to reply*** ***Subject:*** * update/refundJUL 23, 2015| 06:36PM CSTCreglereplied:Dear ***,We will issue refund for your *** (*** & *** models)Thanks for your patience.JackieCregle Support TeamJUL 23, 2015| 01:57PM CST***replied:Hello,Also I would like an update on the *** for ***Depending on the update I may also have to refund my order for this purchaseThank you for your time*** ***JUL 16, 2015| 11:59AM CST***replied:Thank you that would be great*** ***JUL 15, 2015| 02:32PM CSTCreglereplied:Dear ***,I’m sorry for the delayed messageWe did receive your returnI will issue full refund through ***If you still need the replacement unit, please let me know as we can ship out in a week.Best,JackieCregle Support TeamJUN 23, 2015| 01:27PM CSTOriginal message***wrote:to whom it may concern,hello, my name is *** *** and I have been in contact with your company due to a defective item, the *** * for *** airi have sent the defective unit to your customer service’s requested facilities and I was sent an email that the item was received but that was the last update I was givenit has been sometime now without word even thou I have sent multiple emails requesting some form of update..enough time has passed without any communication that I am no longer interested in the item in question and would like to start the process of a refund for the returned defective *** I hope someone can help me with this issue, thank you… *** ***This message was sent to***@***.comin reference to Case #: ***.Follow this link to view the status of your case and add additional comments:***

The company had employees contact me, misrepresenting themselves as employees of ***This was a lieThe company promised to send samples of their products for my inconvenience, which was also a lieWhen the company was notified all their phone conversations were being recorded, THEN they processed the refund and not beforeJust because a refund was processed, should not excuse the company's actionsThis is not a company I can recommend under any circumstances

Hi. Thanks for the response.  We have attached a copy of the [redacted] screenshot; the same screenshot that was sent to Ms. [redacted].  Has Ms. [redacted] received her refund, because that is what the complaint is about right?  If she has, this matter is considered resolved on our end; however, if she hasn't received her refund as of yet, then it may be incumbent upon us to seek another way to provide her a refund in an expeditious manner. Regarding not being in receipt of samples offered by our CFO, our CFO reached out to Ms. [redacted] by email on 3/14 to follow up with her about the refund; Ms. [redacted] never responded; therefore, we inferred she was no longer interested in our largess.  As a business, we have learned from this matter and we have implemented some changes in our customer service to help ensure, this matter isn't repeated. Sincerely, Team Zandra

Thank you for the inquiry.  We at Zandra take customer service very seriously.  Regarding the aforementioned complaint from Ms. [redacted], we believe everything that could have been done to accommodate her request was done on our end.  Ms. [redacted] complaint has a lot to do with the...

3rd party customer service company used during the [redacted] segment.  The complainant asked for a refund and her refund was processed the same day in which she requested it.  Because our payment gateway is [redacted], refunds by credit card isn't instant.  We are not sure what information the complainant received from our hired customer service team, but apparently that is Ms. [redacted] became upset and confused.  Every call and email Ms. [redacted] made was answered by either our hired customer service team or by our customer service team directly.  In fact, we also had our CFO reach out to Ms. [redacted] as a courtesy to clear up any remaining ambiguity.  Ms. [redacted] is in receipt of her refund in accordance to [redacted]'s refund policy.  Thanks, Team Zandra