Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
August 2016 Revdex.com Euclid Ave 4th Floor Cleveland, Ohio 44115-2408 Dear Sir or Madam, We are the owners of Zappy's Auto Washes, and we received a letter from your agency regarding a complaint from one of our car
washesWe reviewed the attached customer complaint and would like to formally give you our stance on what happened in this instance. We have a full time manager on duty at all times at the washThe owners of the wash are not there during the daySo when a complaint is made at the wash, it is the manager's job to field the complaintWe always try to make good with all of our customers because we appreciate the business and their continued loyaltyBoth owners and the manager are aware of this instance at the washAt all of our locations, we have cameras (both live video and full audio) for situations like thisWe wash thousands and thousands of cars a day at our locationsThis particular "complaint" of an "unusual screeching and scraping" is something that we have never heard ofIn fact, the track that the car is on when it proceeds through is simply that, just a trackIt does not grab the wheel in any way, nor would it cause any damage to rim of the wheelAll the track simply does is move the car forwardWhen the video footage was reviewed, we did not see nor did we hear any noise in this instanceLike we said before, this is a complaint which we have never heard ofThe wash does not even touch the rim of the carWhen something like this happens, we always revert back to our cameras because it is the most honest and reliable source of evidence that we have in our washes. We own car washes, as previously statedThis is the first complaint we have ever heard about a tire being damaged in our washWe feel that our wash did not do any damage to this car, it's simply impossible for our equipment to do something like thisWe are not interested in paying for a car repair that wasn't damaged on our premisesIf there ever was a situation where there was damage done to a vehicle, we would have no problem paying for the car repairBut in a case like this with no proof, we are not interested in fixing the "alleged" damages.Sincerely, John MZ*** Robert AZ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
The consumer called and said that this was resolved, but the company has customer service issuesThe company said they called her several times, but they only called once on her cellphoneThey hardly ever answer their phone It was slow to get help and workers walked past her and she had to search for help. The company reimbursed her for the wiper that was broken off her car
Revdex.com Staff/**- Company's response by telephone
Mr*** *** from Zappys Auto Washes stated to Revdex.com they wish to move forward with closure on this matter and feel the best remedy is mailing the refund check They will process to the address submitted on the Revdex.com complaint form:
*** ***
*** *** *** ***
***, **, ***
The company request confirming the address since correspondence has been through email The refund check will be mailed upon confirmation through the Revdex.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below The owner called me and said he would text me the address for me to come pick up my reimbursement, and never did
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
To Whom it May Concern,
arial, sans-serif background-">The complaint filed by Mrs*** is a statement of complete liesMrs*** did have he vehicle cleaned at our facility and was not happy with the workWe offered to redo the service at no charge to make up for her complaint about the workThe customer showed up hour before we closed and told us that she was dropping the vehicle off to be cleaned again, we said no problem but it will not be done until the morning as we had services to finish and would not get to it that nightShe said fine and she would be back the next day to pick it upShe did not leave a number to contact her so we waited the following day until she arrived to pick the vehicle upShe arrived again about an hour before we closed and immediately started yelling at the employees and wanted to speak to a managerMy manager on duty tried talking to her to understand what was wrong and she stated she would not leave until he gave her the owners personal numberHe told her that he could not give that out and if there was still a problem with service she would have to talk to me the next dayHe tried giving her my business card and she threw it on the floor and demanded my personal number nowMy manager told her that he could not give out that number and called me at this time around pmHe explained to me the situation and that she would not leave the building until she received a personal number for myself or the ownerI told him to call the police and have them come out and calm the situation, because they were trying to close the building and lock upIt is unfortunate she had the wrong number to the business but that is not our fault to pick up her carWe did not lock up her car, we did not chest bump her out the doorWhat we did do is offer to redo her service with no problem and try and satisfy a very rude and abusive personWe performed $worth of service on her vehicle for the $she paidI'm sorry she is still not happy but we will not refund any amount, as we tried twice to satisfy her wants
*** ***
Store Manager
This is *** *** from Zappys Auto WashesThe complaint made concerning our car wash has been resolvedPlease call me at ***
value="+14406671967" " background-">-***-*** if there are any questions.Thank you !
To Whom It May Concern:
#ffffff;"> I am writing in response to a complaint you have received from our customer *** *** on her visit on 3/17/I have tried contacting Mrs*** several times and leaving a voicemail message by the phone number provided in this complaintI had not received a message from Mrs*** on our voicemail and I was out of the office for several days around the day of incidentI would like to fix the wiper blade for Mrs*** and apologize for her inconvenienceI do need Mrs*** to contact me at our store so that I may resolve this issueI have not been able to contact her myselfPlease contact me at 440-255-*** at your earliest convenience
Thank you,
General Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
August 2016 Revdex.com Euclid Ave 4th Floor Cleveland, Ohio 44115-2408 Dear Sir or Madam, We are the owners of Zappy's Auto Washes, and we received a letter from your agency regarding a complaint from one of our car
washesWe reviewed the attached customer complaint and would like to formally give you our stance on what happened in this instance. We have a full time manager on duty at all times at the washThe owners of the wash are not there during the daySo when a complaint is made at the wash, it is the manager's job to field the complaintWe always try to make good with all of our customers because we appreciate the business and their continued loyaltyBoth owners and the manager are aware of this instance at the washAt all of our locations, we have cameras (both live video and full audio) for situations like thisWe wash thousands and thousands of cars a day at our locationsThis particular "complaint" of an "unusual screeching and scraping" is something that we have never heard ofIn fact, the track that the car is on when it proceeds through is simply that, just a trackIt does not grab the wheel in any way, nor would it cause any damage to rim of the wheelAll the track simply does is move the car forwardWhen the video footage was reviewed, we did not see nor did we hear any noise in this instanceLike we said before, this is a complaint which we have never heard ofThe wash does not even touch the rim of the carWhen something like this happens, we always revert back to our cameras because it is the most honest and reliable source of evidence that we have in our washes. We own car washes, as previously statedThis is the first complaint we have ever heard about a tire being damaged in our washWe feel that our wash did not do any damage to this car, it's simply impossible for our equipment to do something like thisWe are not interested in paying for a car repair that wasn't damaged on our premisesIf there ever was a situation where there was damage done to a vehicle, we would have no problem paying for the car repairBut in a case like this with no proof, we are not interested in fixing the "alleged" damages.Sincerely, John MZ*** Robert AZ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
The consumer called and said that this was resolved, but the company has customer service issuesThe company said they called her several times, but they only called once on her cellphoneThey hardly ever answer their phone It was slow to get help and workers walked past her and she had to search for help. The company reimbursed her for the wiper that was broken off her car
Revdex.com Staff/**- Company's response by telephone
Mr*** *** from Zappys Auto Washes stated to Revdex.com they wish to move forward with closure on this matter and feel the best remedy is mailing the refund check They will process to the address submitted on the Revdex.com complaint form:
*** ***
*** *** *** ***
***, **, ***
The company request confirming the address since correspondence has been through email The refund check will be mailed upon confirmation through the Revdex.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below The owner called me and said he would text me the address for me to come pick up my reimbursement, and never did
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
To Whom it May Concern,
arial, sans-serif background-">The complaint filed by Mrs*** is a statement of complete liesMrs*** did have he vehicle cleaned at our facility and was not happy with the workWe offered to redo the service at no charge to make up for her complaint about the workThe customer showed up hour before we closed and told us that she was dropping the vehicle off to be cleaned again, we said no problem but it will not be done until the morning as we had services to finish and would not get to it that nightShe said fine and she would be back the next day to pick it upShe did not leave a number to contact her so we waited the following day until she arrived to pick the vehicle upShe arrived again about an hour before we closed and immediately started yelling at the employees and wanted to speak to a managerMy manager on duty tried talking to her to understand what was wrong and she stated she would not leave until he gave her the owners personal numberHe told her that he could not give that out and if there was still a problem with service she would have to talk to me the next dayHe tried giving her my business card and she threw it on the floor and demanded my personal number nowMy manager told her that he could not give out that number and called me at this time around pmHe explained to me the situation and that she would not leave the building until she received a personal number for myself or the ownerI told him to call the police and have them come out and calm the situation, because they were trying to close the building and lock upIt is unfortunate she had the wrong number to the business but that is not our fault to pick up her carWe did not lock up her car, we did not chest bump her out the doorWhat we did do is offer to redo her service with no problem and try and satisfy a very rude and abusive personWe performed $worth of service on her vehicle for the $she paidI'm sorry she is still not happy but we will not refund any amount, as we tried twice to satisfy her wants
*** ***
Store Manager
This is *** *** from Zappys Auto WashesThe complaint made concerning our car wash has been resolvedPlease call me at ***
value="+14406671967" " background-">-***-*** if there are any questions.Thank you !
To Whom It May Concern:
#ffffff;"> I am writing in response to a complaint you have received from our customer *** *** on her visit on 3/17/I have tried contacting Mrs*** several times and leaving a voicemail message by the phone number provided in this complaintI had not received a message from Mrs*** on our voicemail and I was out of the office for several days around the day of incidentI would like to fix the wiper blade for Mrs*** and apologize for her inconvenienceI do need Mrs*** to contact me at our store so that I may resolve this issueI have not been able to contact her myselfPlease contact me at 440-255-*** at your earliest convenience
Thank you,
General Manager