August 24. 2016 Revdex.com 2800 Euclid Ave 4th Floor Cleveland, Ohio 44115-2408 Dear Sir or Madam, We are the owners of Zappy's Auto Washes, and we received a letter from your agency regarding a complaint from one of our car...
washes. We reviewed the attached customer complaint and would like to formally give you our stance on what happened in this instance. We have a full time manager on duty at all times at the wash. The owners of the wash are not there during the day. So when a complaint is made at the wash, it is the manager's job to field the complaint. We always try to make good with all of our customers because we appreciate the business and their continued loyalty. Both owners and the manager are aware of this instance at the wash. At all of our 10 locations, we have cameras (both live video and full audio) for situations like this. We wash thousands and thousands of cars a day at our locations. This particular "complaint" of an "unusual screeching and scraping" is something that we have never heard of. In fact, the track that the car is on when it proceeds through is simply that, just a track. It does not grab the wheel in any way, nor would it cause any damage to rim of the wheel. All the track simply does is move the car forward. When the video footage was reviewed, we did not see nor did we hear any noise in this instance. Like we said before, this is a complaint which we have never heard of. The wash does not even touch the rim of the car. When something like this happens, we always revert back to our cameras because it is the most honest and reliable source of evidence that we have in our washes. We own 10 car washes, as previously stated. This is the first complaint we have ever heard about a tire being damaged in our wash. We feel that our wash did not do any damage to this car, it's simply impossible for our equipment to do something like this. We are not interested in paying for a car repair that wasn't damaged on our premises. If there ever was a situation where there was damage done to a vehicle, we would have no problem paying for the car repair. But in a case like this with no proof, we are not interested in fixing the "alleged" damages.Sincerely, John M. Z[redacted] Robert A. Z[redacted]
#ffffff;"> I am writing in response to a complaint you have received from our customer [redacted] on her visit on 3/17/14. I have tried contacting Mrs. [redacted] several times and leaving a voicemail message by the phone number provided in this complaint. I had not received a message from Mrs. [redacted] on our voicemail and I was out of the office for several days around the day of incident. I would like to fix the wiper blade for Mrs. [redacted] and apologize for her inconvenience. I do need Mrs. [redacted] to contact me at our store so that I may resolve this issue. I have not been able to contact her myself. Please contact me at 440-255-[redacted] at your earliest convenience.
Thank you,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
August 24. 2016 Revdex.com 2800 Euclid Ave 4th Floor Cleveland, Ohio 44115-2408 Dear Sir or Madam, We are the owners of Zappy's Auto Washes, and we received a letter from your agency regarding a complaint from one of our car...
washes. We reviewed the attached customer complaint and would like to formally give you our stance on what happened in this instance. We have a full time manager on duty at all times at the wash. The owners of the wash are not there during the day. So when a complaint is made at the wash, it is the manager's job to field the complaint. We always try to make good with all of our customers because we appreciate the business and their continued loyalty. Both owners and the manager are aware of this instance at the wash. At all of our 10 locations, we have cameras (both live video and full audio) for situations like this. We wash thousands and thousands of cars a day at our locations. This particular "complaint" of an "unusual screeching and scraping" is something that we have never heard of. In fact, the track that the car is on when it proceeds through is simply that, just a track. It does not grab the wheel in any way, nor would it cause any damage to rim of the wheel. All the track simply does is move the car forward. When the video footage was reviewed, we did not see nor did we hear any noise in this instance. Like we said before, this is a complaint which we have never heard of. The wash does not even touch the rim of the car. When something like this happens, we always revert back to our cameras because it is the most honest and reliable source of evidence that we have in our washes. We own 10 car washes, as previously stated. This is the first complaint we have ever heard about a tire being damaged in our wash. We feel that our wash did not do any damage to this car, it's simply impossible for our equipment to do something like this. We are not interested in paying for a car repair that wasn't damaged on our premises. If there ever was a situation where there was damage done to a vehicle, we would have no problem paying for the car repair. But in a case like this with no proof, we are not interested in fixing the "alleged" damages.Sincerely, John M. Z[redacted] Robert A. Z[redacted]
To Whom It May Concern:
#ffffff;"> I am writing in response to a complaint you have received from our customer [redacted] on her visit on 3/17/14. I have tried contacting Mrs. [redacted] several times and leaving a voicemail message by the phone number provided in this complaint. I had not received a message from Mrs. [redacted] on our voicemail and I was out of the office for several days around the day of incident. I would like to fix the wiper blade for Mrs. [redacted] and apologize for her inconvenience. I do need Mrs. [redacted] to contact me at our store so that I may resolve this issue. I have not been able to contact her myself. Please contact me at 440-255-[redacted] at your earliest convenience.
Thank you,
General Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]