Zapt on Demand Moving & Delivery Reviews (%countItem)
Zapt on Demand Moving & Delivery Rating
Address: 7680 Universal Blvd STE 400, Orlando, Florida, United States, 32819-8954
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I scheduled a move with Zapt and the driver never show up. The representative was rude and hung up the phone on me after my husband and I took time of
I scheduled a move with Zapt on the 18th of December, 2018 for December 27th 2018. I received a text message and emails confirming the move. On December 27th at 10am I was patiently waiting for the arrival of the movers. At 10:48 I emailed the company to let them know that the driver had not arrived. I sent 4 additional emails and made several calls over a 5 hour period inquiring about the status of the move. After 5 hours numerous calls and emails I was informed that the driver would not show up and I can reschedule for another day. As a result, I have to pay additional money to stay in the apartment longer and find another moving company. I am in complete disbelief as to how a company can commit to a job and not follow through with the service needed.
I scheduled a move with Zapt on the 18th of December, 2018 for December 27th 2018. I received a text message and emails confirming the move. On December 27th at 10am I was patiently waiting for the arrival of the movers. At 10:48 I emailed the company to let them know that the driver had not arrived. I sent 4 additional emails and made several calls over a 5 hour period inquiring about the status of the move. After 5 hours numerous calls and emails I was informed that the driver would not show up and I can reschedule for another day. As a result, I have to pay additional money to stay in the apartment longer and find another moving company. I am in complete disbelief as to how a company can commit to a job and not follow through with the service needed.
We are a technology platform which contracts movers for scheduled moves. The day of the move the movers did not show up and would not answer their phones when we tried to reach out to them. We tried to find another mover for her move however because of the holiday there wasn't an available mover for that day. When I addressed the situation and advised her that we would need to reschedule her move she because irrate, refusing to let me speak. At that time I advised her that it would be better if she secured another moving service for her move. At that time she continued to be hostile, at which time I disconnected the call. Ten minutes later a gentleman, from another phone number, called and asked about a move that needed to be rescheduled. When I asked him what name the move was under he gave me Ms. name. I told him that I had previously advised Ms. that we would not be doing her move due to the heated conversation we had and that she should find other movers, at that time I again disconnected the call. Ms. was never charged for the move and we never even placed a hold on her card (which is usually standard for our moves). I am not sure what resolution she is hoping to come to as she was not charged for the move.
Company did not honor cancellation request and dispatched 3rd party moving company anyways.
Called company to cancel delivery service as stated in the e-mail. They hung up on me and did not allow me to leave a message. So I e-mail the support the same cancellation request 4 hours prior to the move. Move consists of moving an item of outdoor equipment from a home that is vacant to my property 0.3 miles away. I receive a call that they are moving the item. I do not want to cancel since the policy is no refund is provided for cancellations at or after scheduled time so I accepted the delivery to my property. The cancellation occurred 4 hours prior to the delivery via e-mail and an attempt was made to cancel via phone. The 3rd party moving company should not have been dispatched.
The company should not have honored the cancellation request and not sent the company. I was stuck since the company arrived and according to the policies I am not entitled to a refund after they show up. The agent stated that I should have refused the delivery, which the way I read everything, that would have resulted in no refund. The delivery should have been cancelled and the penalty should have been 25%.
Contact Name and Title: Amy W Director of Cu
Contact Phone: 4072857682
Contact Email: [email protected]
On 10/17/18 the complainant contracted our service to pick up a trampoline and deliver it to a second address. He was provided with an email confirmation of the move date and time for 10/18/18. Included in email confirmation was an outline of our service and our cancellation policy. Our cancellation policy included both an email address and phone number to contact us for cancellation of service. On 10/18/2018 the trampoline was delivered to the indicated address as scheduled at which time Mr. both accepted the delivery and signed for it. Our services were provided and accepted by the customer. The customer then contacted me to request a refund indicating that he had canceled our services prior to the delivery. I advised the customer that I would check our support email, phone messages and answering service for his cancelation. There were not indication of a cancelation in any of locations, including our 24 hour answering service that receive and take messages in our absence. Per our cancelation policy that was provided to Mr. we charged him for the service that was provided, which was a full, successful delivery of the trampoline.
(The consumer indicated he/she DID NOT accept the response from the business.)
The job was cancelled via e-mail on 10/18/18 at 6:16 AM. The e-mail went to the specified e-mail that Zapt.co stated - [email protected]
The company does not acknowledge the cancellation e-mail sent. " I advised the customer that I would check our support email, phone messages and answering service for his cancelation. There were not indication of a cancelation in any of locations, including our 24 hour answering service that receive and take messages in our absence. Per our cancelation policy that was provided to ...."
The e-mail was 6 hours prior to the delivery, yet they do not acknowledge this. Once the trampoline showed up, I had no choice but to accept it given the 100% cancellation fee. The company chose to ignore the e-mail sent to the specified e-mail address. I was unable to leave a message due to the companies voicemail not working correctly. However, it is clear that an e-mail was sent the company is stating they did not receive.
(The consumer indicated he/she DID NOT accept the response from the business.)
The cancellation policy is:
25% CANCELLATION FEE: If cancellation occurs the day of your Zapt Task, and at least ONE HOUR or more before your scheduled Zapt Task. (ex. Zapt Task is scheduled for 4PM, cancellation at 2PM)
Company did not acknowledge the cancellation request and later stated that "We can't keep on top of all the e-mails constantly." The cancellation occurred more than 1 hour from the scheduled time of delivery.
A fair agreement is that 25% of the fee should be provided to the company as the cancellation request was within the 25% penalty. I would agree to pay $41.25
The customer was never advised that we don't monitor our emails constantly. We will settle it for 50% of the cost of the delivery. He received the service and could have contacted us with the drivers there is he was concerned about not accepting the delivery and the cancellation policy.