Zara Jewelry

07/17/ RE: Complaint ID#: [redacted] To whom it may concern: This letter to serve as our response to the complaint referenced aboveMy name is [redacted] one of the owners of Zara Jewelry, I wanted to start with my apology to Mr [redacted] for any misunderstanding or inconvenient he may experienced at our store, We appreciate and value his business and we hope to keep him as a valued customer After further investigation of Mr [redacted] ’s complaint, gathering the facts from our employees and according to Mr [redacted] ’s claim, We do believe that Mr [redacted] did not remember the watch brand he had or maybe he was just confused about it, he claimed that we did change the watch battery for him, witch by the way we do it while the customer is waiting, one at the time to leave no room for a possible mix up with other customers property, he claimed that at the time of service witch only takes few minutes, he got back the exactly same watch, same shape, same colors, same model, exactly the same size and condition, which he accepted and was satisfied with at the time of service and went home with, for him to notice that it was not the same brand, everything else was exactly the same just a deferent brand instead of [redacted] (not ***) we believe is the brand he was referring to, he got back an [redacted] What is the likely hood of that happening!!!!!!, although the chances of that happening is almost zero but our 2nd employee in his complaint was willing to check to see if by any chance we had another exactly the same watch just with the [redacted] brand instead to inform him that it was not the case and maybe he was just mistaking or confused about the brand of his watch I wanted to assure Mr [redacted] that we take a great care of our customer property and we make sure that is fully protected and not to be mixed, switched or confused with any other store or customers property as it is not in our/employees business ethics to miss handle or switch our customers propertyWe take pride of our business practice and we strive to provide our customer with the best, honest customer service they deserve We do believe, that was had happen is nothing but an honest confusion on the customer’s part as to the type of watch brand he had, and again we apologize for any inconvenient this may have caused and we appreciate Mr [redacted] ’s business and we look forward to see him in our store and keep him as one of our valued customers Should you have any further questions or concerns regarding this letter, feel free to contact me at [redacted] Monday – Saturday between 10:Am and 8:Pm Sincerely, [redacted] Business Owner

07/17/2014
RE: Complaint ID#: [redacted]
To whom it may concern:
This letter to serve as our response to the complaint referenced above. My name is [redacted] one of the owners of Zara Jewelry, I wanted to start with my apology to Mr. [redacted] for any misunderstanding or...

inconvenient he may experienced at our store, We appreciate and value his business and we hope to keep him as a valued customer. 
After further investigation of Mr. [redacted]’s complaint, gathering the facts from our employees and according to Mr. [redacted]’s claim, We do believe that Mr. [redacted] did not remember the watch brand he had or maybe he was just confused about it, he claimed that we did change the watch battery for him, witch by the way  we do it  while the customer is waiting, one at the time to leave no room for a possible mix up with other customers property, he claimed that at the time of service witch only takes few minutes, he got back the exactly same watch, same shape, same colors, same model, exactly the same size and condition, which he accepted and was satisfied with at the time of service and went home with, for him to notice that it was not the same brand, everything else was exactly the same just a deferent brand instead of [redacted] (not [redacted]) we believe is the brand he was referring to, he got back an [redacted]….. What is the likely hood of that happening!!!!!!, although the chances of that happening is almost zero but our 2nd employee in his complaint was willing to check to see if by any chance we had another exactly the same watch just with the [redacted] brand instead to inform him that it was not the case and maybe he was just mistaking or confused about the brand of his watch.
I wanted to assure Mr. [redacted] that we take a great care of our customer property and we make sure that is fully protected and not to be mixed, switched or confused with any other store or customers property as it is not in our/employees business ethics to miss handle or switch our customers property. We take pride of our business practice and we strive to provide our customer with the best, honest customer service they deserve.
We do believe, that was had happen is nothing but an honest confusion on the customer’s part as to the type of watch brand he had, and again we apologize for any inconvenient this may have caused and we appreciate Mr. [redacted]’s business and we look forward to see him in our store and keep him as one of our valued customers.
Should you have any further questions or concerns regarding this letter, feel free to contact me at [redacted] Monday – Saturday between 10:00 Am and 8:00 Pm.
Sincerely,
[redacted]
Business Owner

07/17/2014

RE: Complaint ID#: [redacted]

To whom it may concern:

This letter to serve as our response to the complaint referenced above. My name is [redacted] one of the owners of Zara Jewelry, I wanted to start with my apology to Mr. [redacted] for any misunderstanding or...

inconvenient he may experienced at our store, We appreciate and value his business and we hope to keep him as a valued customer. 

After further investigation of Mr. [redacted]’s complaint, gathering the facts from our employees and according to Mr. [redacted]’s claim, We do believe that Mr. [redacted] did not remember the watch brand he had or maybe he was just confused about it, he claimed that we did change the watch battery for him, witch by the way  we do it  while the customer is waiting, one at the time to leave no room for a possible mix up with other customers property, he claimed that at the time of service witch only takes few minutes, he got back the exactly same watch, same shape, same colors, same model, exactly the same size and condition, which he accepted and was satisfied with at the time of service and went home with, for him to notice that it was not the same brand, everything else was exactly the same just a deferent brand instead of [redacted] (not [redacted]) we believe is the brand he was referring to, he got back an [redacted]….. What is the likely hood of that happening!!!!!!, although the chances of that happening is almost zero but our 2nd employee in his complaint was willing to check to see if by any chance we had another exactly the same watch just with the [redacted] brand instead to inform him that it was not the case and maybe he was just mistaking or confused about the brand of his watch.

I wanted to assure Mr. [redacted] that we take a great care of our customer property and we make sure that is fully protected and not to be mixed, switched or confused with any other store or customers property as it is not in our/employees business ethics to miss handle or switch our customers property. We take pride of our business practice and we strive to provide our customer with the best, honest customer service they deserve.

We do believe, that was had happen is nothing but an honest confusion on the customer’s part as to the type of watch brand he had, and again we apologize for any inconvenient this may have caused and we appreciate Mr. [redacted]’s business and we look forward to see him in our store and keep him as one of our valued customers.

Should you have any further questions or concerns regarding this letter, feel free to contact me at [redacted] Monday – Saturday between 10:00 Am and 8:00 Pm.

Sincerely,

Business Owner