Complaint: [redacted] I am rejecting this response because:I've never met [redacted] , she has never communicated with me and as such only knows what the property manager [redacted] has told her - the same property manager who used foul language and personally insulted me numerous times on modate, so I'd hardly call her an impartial party.As for any information regarding the legality of the lease alterations, the information at my disposal was obtained directly from the [redacted] Apartment Association, and given the horrible experience I've had with [redacted] Management and Point South Bridge Hollow, I'd trust the information from the Apartment Association over the information [redacted] is presentingAt best, your property managers are highly inconsistentFor example, they added both our gym memberships (my roommate and mine) to the lease, totaling $in additional feesWhen he moved out, I attempted to cancel his membership, only to have the property manager tell me both parties would need to be present to make any alterations to the lease.The very next week, the same property manager allowed me to add a third party to the lease by myselfShe allowed me to alter the lease without my previous roommate being presentWhat this means is she isn't allowing me to cancel his gym membership by offering knowingly erroneous information merely to make my life as difficult as possible, because she is unable to remain professional and has allowed her personal feelings to impair her judgementWhen I do go into the office, she has launched into a verbal tirade every single time I've walked through the doors, ranging from accusations of poor behavior against me to actually using profane languagePart of behaving as a professional at a job is an ability to work with someone who you may or may not like personally, while still maintaining a professional demeanorTelling a tenant they're a liar or a weaselly person is not in any way, shape, or form professional.Ms [redacted] can argue her case all day and night, but the fact is on modate AFTER the lease had been signed, the property managers attempted to alter an area of the lease which had previously been initialed, and they then presented the lease to me trying to tell me I had initialed next to their change, which I had notThe original lease was drawn up, I initialed next to a change, then the property managers altered said area of the leaseFurthermore, trying to intimidate someone into changing their security deposit amount listed on their lease after all parties had been signed it may not be illegal per se, but it certainly is a terrible business practice.About the only positive I can say I've had from this whole experience is when I do submit a maintenance request, it is usually addressed within a few business days, and the maintenance people who come to the apartment are cordialThe only notable exceptions to this rule would be the terrible condition of the carpet which was discussed multiple times during mo(the carpet is still fraying, falling apart in spots, and stained in others), and one of the blinds that was highlighted as being damaged during our initial walk through is still damagedAlso, the lease paperwork states all lights will be changed prior to a tenant's move in, and new batteries will be put into the smoke detectors prior to a new tenant's move inThese weren't done, as I've already replaced several light bulbs and a smoke detector's batteries.I hope this information will be presented in a public area, so other prospective tenants can review it and see what a horrible management company [redacted] isAny business that gets a complaint reaches out to its customer to determine whether the complaint is valid, and what can be done to turn a dissatisfied customer into a satisfied oneAt [redacted] , they don't care if you're happy, they just want you to keep coughing up money, and if you do have any complaints valid or otherwise, they would rather spend their time arguing with you or personally berating youCase in point: during her whole response, Ms [redacted] didn't spell my name correctly onceMy name is listed on this complaint form, and she seems to have reviewed my lease, so I've no idea why she would constantly misspell my name.To the folks thinking about moving here: a sign should be hung above the entrance of this complex that reads, "Abandon all hope ye who enter here." That would at least be some accurate advertising Regards, [redacted] ***
RE: ID *** To Whom It May Concern: Point South Management again rejects Mr*** inaccurate, untruthful statements made in his second complaint letter and feel that refuting each of the statements would serve no purposeInstead, we will address the specific issue that Mr*** has asked to be resolved which involves his requested changes to the lease contractIn our effort to satisfy Mr***, we have agreed to allow the removal of his roommate from his lease contractAlthough it is not our policy to allow the removal of roommates from the lease contract after it is signed, we have agreed to remove his roommate along with Multiple other changes he has also requested to be made to the lease contractThese changes include: the addition of a new roommate, the addition of the gym membership, the removal of the gym membership and the addition of a petSince Mr*** makes complaints and alleges that hand written changes to the lease contract are 'Illegal", we have now typed up a new contract reflecting the multiple changes that he has requestedPoint South Management has accommodated Mr*** requests regarding the changes to the lease contract, even going against policy to satisfy himA new lease contract has now been typed up with all of Mr*** requested changes and he has been provided a copyWe feel that we have given a solid, good faith effort to work with Mr*** and the issue in his complaint letter has been resolvedSincerely, *** ***Point South Apartments
To Whom It May Concern:The following is in response to the complaint submitted by Mr. [redacted] on February 17, 2015. This complaint is simply a case of Mr. [redacted] falsifying information in an attempt to avoid paying the required pet deposit and unauthorized pet violation fees.According to the...
[redacted] Apartment Lease Contract, all residents must have written authorization and pay a pet deposit for any pets brought onto the property. For obvious damage and safety reasons, this is a very basic, standard requirement in the apartment industry and was previously explained in person by our staff to Mr. [redacted] and his roommate. At the beginning of February 2015, it was discovered that Mr.[redacted] was keeping a large unauthorized dog in his apartment that had actually already destroyed the window blinds.As is standard policy for any resident with an unauthorized animal, an Animal Violation notice was delivered to his apartment informing him of the unauthorized pet violation fine and that he must either pay the required pet deposit and sign the animal addendum or the dog would have to be removed from the property.Mr. [redacted] did not like this and came into the office highly enraged demanding that we not charge him the animal violation fine because his roommate already paid the pet deposit. He began making false claims that they paid the pet deposit in person and twice in the drop box and that we "lost" all the checks. We are an apartment management company that carefully processes hundreds of payments each month and do not simply "lose" payments- especially three payments from the same apartment within the same month. Interestingly, when we asked for the carbon copy of the checks, check numbers or proof that the checks were cashed so we could further research these "lost" payments, neither Mr. [redacted] nor his roommate could provide us with any information. These payments were simply never made. In fact, when Mr. [redacted]'s roommate came into the office to sign the Animal Addendum and pay the pet deposit, we asked him about these "lost" checks. He told that he never dropped off any checks or paperwork for the dog, proving that all of Mr. [redacted]'s stories about "lost" checks were indeed fabricated.In summary, it should be made clear that Point South Management did not lose any of Mr. [redacted]'s checks nor displayed any "unethical and shady billing practices approaching on regular and habitual harassment", as he claims. Mr. [redacted] fabricated stories about "lost" checks in an attempt to avoid paying the pet deposit and the fine for the unauthorized dog. Point South Management has acted in full accordance with the [redacted] Apartment Association Lease Contract and strongly disagrees with Mr. [redacted]'s claims of "harassment". As of today, Mr. [redacted] has fulfilled the animal requirements, the pet deposit has been paid in full and his account is currently in good standing. We hope to complete the remainder of his lease term with no further issues.Sincerely,[redacted]Point South Management
Complaint: [redacted]
I am rejecting this response because:I've never met [redacted], she has never communicated with me and as such only knows what the property manager [redacted] has told her - the same property manager who used foul language and personally insulted me numerous times on move-in date, so I'd hardly call her an impartial party.As for any information regarding the legality of the lease alterations, the information at my disposal was obtained directly from the [redacted] Apartment Association, and given the horrible experience I've had with [redacted] Management and Point South Bridge Hollow, I'd trust the information from the Apartment Association over the information [redacted] is presenting. At best, your property managers are highly inconsistent. For example, they added both our gym memberships (my roommate and mine) to the lease, totaling $18 in additional fees. When he moved out, I attempted to cancel his membership, only to have the property manager tell me both parties would need to be present to make any alterations to the lease.The very next week, the same property manager allowed me to add a third party to the lease by myself. She allowed me to alter the lease without my previous roommate being present. What this means is she isn't allowing me to cancel his gym membership by offering knowingly erroneous information merely to make my life as difficult as possible, because she is unable to remain professional and has allowed her personal feelings to impair her judgement. When I do go into the office, she has launched into a verbal tirade every single time I've walked through the doors, ranging from accusations of poor behavior against me to actually using profane language. Part of behaving as a professional at a job is an ability to work with someone who you may or may not like personally, while still maintaining a professional demeanor. Telling a tenant they're a liar or a weaselly person is not in any way, shape, or form professional.Ms. [redacted] can argue her case all day and night, but the fact is on move-in date AFTER the lease had been signed, the property managers attempted to alter an area of the lease which had previously been initialed, and they then presented the lease to me trying to tell me I had initialed next to their change, which I had not. The original lease was drawn up, I initialed next to a change, then the property managers altered said area of the lease. Furthermore, trying to intimidate someone into changing their security deposit amount listed on their lease after all parties had been signed it may not be illegal per se, but it certainly is a terrible business practice.About the only positive I can say I've had from this whole experience is when I do submit a maintenance request, it is usually addressed within a few business days, and the maintenance people who come to the apartment are cordial. The only notable exceptions to this rule would be the terrible condition of the carpet which was discussed multiple times during move-in (the carpet is still fraying, falling apart in spots, and stained in others), and one of the blinds that was highlighted as being damaged during our initial walk through is still damaged. Also, the lease paperwork states all lights will be changed prior to a tenant's move in, and new batteries will be put into the smoke detectors prior to a new tenant's move in. These weren't done, as I've already replaced several light bulbs and a smoke detector's batteries.I hope this information will be presented in a public area, so other prospective tenants can review it and see what a horrible management company [redacted] is. Any business that gets a complaint reaches out to its customer to determine whether the complaint is valid, and what can be done to turn a dissatisfied customer into a satisfied one. At [redacted], they don't care if you're happy, they just want you to keep coughing up money, and if you do have any complaints valid or otherwise, they would rather spend their time arguing with you or personally berating you. Case in point: during her whole response, Ms. [redacted] didn't spell my name correctly once. My name is listed on this complaint form, and she seems to have reviewed my lease, so I've no idea why she would constantly misspell my name.To the folks thinking about moving here: a sign should be hung above the entrance of this complex that reads, "Abandon all hope ye who enter here." That would at least be some accurate advertising.
Regards,
[redacted]
RE: Complaint ID #[redacted] To Whom It May Concern: The following is in response to the complaint made by Mr. [redacted] received on November 12, 2014, regarding Point South Management allegedly making "illegal alterations of lease documents" and "not upholding their end of the lease contract". He...
is suggesting that the lease should be null and void due to changes made on the lease contract. Point South Management categorically rejects Mr. [redacted] claims and in fact has acted in complete accordance with the TM Lease Contract In his extensive complaint letter, Mr. [redacted] makes numerous false, inaccurate statements and goes so far as to state things that simply did not occur or are greatly distorted. It would not serve a purpose to address each and every fallacy in this letter, so this response will be centered on his foremost complaint, which is the validity of the lease contract. Mr. [redacted] claims that his lease is invalid because "any alternations to the lease require that a new lease be printed and signed," This is simply false. Changes are commonly made on lease contracts (and all types of written contracts) and are perfectly legal and acceptable as long as the changes are agreed upon by all parties. All changes that were made on Mr.. [redacted] contract were agreed upon and initialed by both him and his roommate. Two of the three changes were actually requested by Mr. [redacted] and his roommate when they each decided after move-in that they wanted to add the gym membership (an extra amenity offered to the residents) for an additional $18.00 per month. Per their request, the $18.00 gym membership fee was added to the lease and initialed by all parties. There is nothing "illegal" or deceptive about this and does not in any way void or null the lease contract Because the changes on the lease contract were agreed upon and signed by all parties, the lease is 100% legal and valid and will remain in full effect for the remainder of the lease term. In the complaint, Mr. [redacted] also requests the contact information of the property owner. This information was actually already given in writing to Mr. [redacted] on one of his recent visits to the office. We will be happy to provide another copy upon request, If Mr. [redacted] would like to discuss adding a new roommate to the lease contract, he may call or come by the leasing office to discuss his options. Regards, [redacted] Point South Management
Complaint: [redacted] I am rejecting this response because:I've never met [redacted] , she has never communicated with me and as such only knows what the property manager [redacted] has told her - the same property manager who used foul language and personally insulted me numerous times on modate, so I'd hardly call her an impartial party.As for any information regarding the legality of the lease alterations, the information at my disposal was obtained directly from the [redacted] Apartment Association, and given the horrible experience I've had with [redacted] Management and Point South Bridge Hollow, I'd trust the information from the Apartment Association over the information [redacted] is presentingAt best, your property managers are highly inconsistentFor example, they added both our gym memberships (my roommate and mine) to the lease, totaling $in additional feesWhen he moved out, I attempted to cancel his membership, only to have the property manager tell me both parties would need to be present to make any alterations to the lease.The very next week, the same property manager allowed me to add a third party to the lease by myselfShe allowed me to alter the lease without my previous roommate being presentWhat this means is she isn't allowing me to cancel his gym membership by offering knowingly erroneous information merely to make my life as difficult as possible, because she is unable to remain professional and has allowed her personal feelings to impair her judgementWhen I do go into the office, she has launched into a verbal tirade every single time I've walked through the doors, ranging from accusations of poor behavior against me to actually using profane languagePart of behaving as a professional at a job is an ability to work with someone who you may or may not like personally, while still maintaining a professional demeanorTelling a tenant they're a liar or a weaselly person is not in any way, shape, or form professional.Ms [redacted] can argue her case all day and night, but the fact is on modate AFTER the lease had been signed, the property managers attempted to alter an area of the lease which had previously been initialed, and they then presented the lease to me trying to tell me I had initialed next to their change, which I had notThe original lease was drawn up, I initialed next to a change, then the property managers altered said area of the leaseFurthermore, trying to intimidate someone into changing their security deposit amount listed on their lease after all parties had been signed it may not be illegal per se, but it certainly is a terrible business practice.About the only positive I can say I've had from this whole experience is when I do submit a maintenance request, it is usually addressed within a few business days, and the maintenance people who come to the apartment are cordialThe only notable exceptions to this rule would be the terrible condition of the carpet which was discussed multiple times during mo(the carpet is still fraying, falling apart in spots, and stained in others), and one of the blinds that was highlighted as being damaged during our initial walk through is still damagedAlso, the lease paperwork states all lights will be changed prior to a tenant's move in, and new batteries will be put into the smoke detectors prior to a new tenant's move inThese weren't done, as I've already replaced several light bulbs and a smoke detector's batteries.I hope this information will be presented in a public area, so other prospective tenants can review it and see what a horrible management company [redacted] isAny business that gets a complaint reaches out to its customer to determine whether the complaint is valid, and what can be done to turn a dissatisfied customer into a satisfied oneAt [redacted] , they don't care if you're happy, they just want you to keep coughing up money, and if you do have any complaints valid or otherwise, they would rather spend their time arguing with you or personally berating youCase in point: during her whole response, Ms [redacted] didn't spell my name correctly onceMy name is listed on this complaint form, and she seems to have reviewed my lease, so I've no idea why she would constantly misspell my name.To the folks thinking about moving here: a sign should be hung above the entrance of this complex that reads, "Abandon all hope ye who enter here." That would at least be some accurate advertising Regards, [redacted] ***
RE: ID *** To Whom It May Concern: Point South Management again rejects Mr*** inaccurate, untruthful statements made in his second complaint letter and feel that refuting each of the statements would serve no purposeInstead, we will address the specific issue that Mr*** has asked to be resolved which involves his requested changes to the lease contractIn our effort to satisfy Mr***, we have agreed to allow the removal of his roommate from his lease contractAlthough it is not our policy to allow the removal of roommates from the lease contract after it is signed, we have agreed to remove his roommate along with Multiple other changes he has also requested to be made to the lease contractThese changes include: the addition of a new roommate, the addition of the gym membership, the removal of the gym membership and the addition of a petSince Mr*** makes complaints and alleges that hand written changes to the lease contract are 'Illegal", we have now typed up a new contract reflecting the multiple changes that he has requestedPoint South Management has accommodated Mr*** requests regarding the changes to the lease contract, even going against policy to satisfy himA new lease contract has now been typed up with all of Mr*** requested changes and he has been provided a copyWe feel that we have given a solid, good faith effort to work with Mr*** and the issue in his complaint letter has been resolvedSincerely, *** ***Point South Apartments
To Whom It May Concern:The following is in response to the complaint submitted by Mr. [redacted] on February 17, 2015. This complaint is simply a case of Mr. [redacted] falsifying information in an attempt to avoid paying the required pet deposit and unauthorized pet violation fees.According to the...
[redacted] Apartment Lease Contract, all residents must have written authorization and pay a pet deposit for any pets brought onto the property. For obvious damage and safety reasons, this is a very basic, standard requirement in the apartment industry and was previously explained in person by our staff to Mr. [redacted] and his roommate. At the beginning of February 2015, it was discovered that Mr.[redacted] was keeping a large unauthorized dog in his apartment that had actually already destroyed the window blinds.As is standard policy for any resident with an unauthorized animal, an Animal Violation notice was delivered to his apartment informing him of the unauthorized pet violation fine and that he must either pay the required pet deposit and sign the animal addendum or the dog would have to be removed from the property.Mr. [redacted] did not like this and came into the office highly enraged demanding that we not charge him the animal violation fine because his roommate already paid the pet deposit. He began making false claims that they paid the pet deposit in person and twice in the drop box and that we "lost" all the checks. We are an apartment management company that carefully processes hundreds of payments each month and do not simply "lose" payments- especially three payments from the same apartment within the same month. Interestingly, when we asked for the carbon copy of the checks, check numbers or proof that the checks were cashed so we could further research these "lost" payments, neither Mr. [redacted] nor his roommate could provide us with any information. These payments were simply never made. In fact, when Mr. [redacted]'s roommate came into the office to sign the Animal Addendum and pay the pet deposit, we asked him about these "lost" checks. He told that he never dropped off any checks or paperwork for the dog, proving that all of Mr. [redacted]'s stories about "lost" checks were indeed fabricated.In summary, it should be made clear that Point South Management did not lose any of Mr. [redacted]'s checks nor displayed any "unethical and shady billing practices approaching on regular and habitual harassment", as he claims. Mr. [redacted] fabricated stories about "lost" checks in an attempt to avoid paying the pet deposit and the fine for the unauthorized dog. Point South Management has acted in full accordance with the [redacted] Apartment Association Lease Contract and strongly disagrees with Mr. [redacted]'s claims of "harassment". As of today, Mr. [redacted] has fulfilled the animal requirements, the pet deposit has been paid in full and his account is currently in good standing. We hope to complete the remainder of his lease term with no further issues.Sincerely,[redacted]Point South Management
Complaint: [redacted]
I am rejecting this response because:I've never met [redacted], she has never communicated with me and as such only knows what the property manager [redacted] has told her - the same property manager who used foul language and personally insulted me numerous times on move-in date, so I'd hardly call her an impartial party.As for any information regarding the legality of the lease alterations, the information at my disposal was obtained directly from the [redacted] Apartment Association, and given the horrible experience I've had with [redacted] Management and Point South Bridge Hollow, I'd trust the information from the Apartment Association over the information [redacted] is presenting. At best, your property managers are highly inconsistent. For example, they added both our gym memberships (my roommate and mine) to the lease, totaling $18 in additional fees. When he moved out, I attempted to cancel his membership, only to have the property manager tell me both parties would need to be present to make any alterations to the lease.The very next week, the same property manager allowed me to add a third party to the lease by myself. She allowed me to alter the lease without my previous roommate being present. What this means is she isn't allowing me to cancel his gym membership by offering knowingly erroneous information merely to make my life as difficult as possible, because she is unable to remain professional and has allowed her personal feelings to impair her judgement. When I do go into the office, she has launched into a verbal tirade every single time I've walked through the doors, ranging from accusations of poor behavior against me to actually using profane language. Part of behaving as a professional at a job is an ability to work with someone who you may or may not like personally, while still maintaining a professional demeanor. Telling a tenant they're a liar or a weaselly person is not in any way, shape, or form professional.Ms. [redacted] can argue her case all day and night, but the fact is on move-in date AFTER the lease had been signed, the property managers attempted to alter an area of the lease which had previously been initialed, and they then presented the lease to me trying to tell me I had initialed next to their change, which I had not. The original lease was drawn up, I initialed next to a change, then the property managers altered said area of the lease. Furthermore, trying to intimidate someone into changing their security deposit amount listed on their lease after all parties had been signed it may not be illegal per se, but it certainly is a terrible business practice.About the only positive I can say I've had from this whole experience is when I do submit a maintenance request, it is usually addressed within a few business days, and the maintenance people who come to the apartment are cordial. The only notable exceptions to this rule would be the terrible condition of the carpet which was discussed multiple times during move-in (the carpet is still fraying, falling apart in spots, and stained in others), and one of the blinds that was highlighted as being damaged during our initial walk through is still damaged. Also, the lease paperwork states all lights will be changed prior to a tenant's move in, and new batteries will be put into the smoke detectors prior to a new tenant's move in. These weren't done, as I've already replaced several light bulbs and a smoke detector's batteries.I hope this information will be presented in a public area, so other prospective tenants can review it and see what a horrible management company [redacted] is. Any business that gets a complaint reaches out to its customer to determine whether the complaint is valid, and what can be done to turn a dissatisfied customer into a satisfied one. At [redacted], they don't care if you're happy, they just want you to keep coughing up money, and if you do have any complaints valid or otherwise, they would rather spend their time arguing with you or personally berating you. Case in point: during her whole response, Ms. [redacted] didn't spell my name correctly once. My name is listed on this complaint form, and she seems to have reviewed my lease, so I've no idea why she would constantly misspell my name.To the folks thinking about moving here: a sign should be hung above the entrance of this complex that reads, "Abandon all hope ye who enter here." That would at least be some accurate advertising.
Regards,
[redacted]
RE: Complaint ID #[redacted] To Whom It May Concern: The following is in response to the complaint made by Mr. [redacted] received on November 12, 2014, regarding Point South Management allegedly making "illegal alterations of lease documents" and "not upholding their end of the lease contract". He...
is suggesting that the lease should be null and void due to changes made on the lease contract. Point South Management categorically rejects Mr. [redacted] claims and in fact has acted in complete accordance with the TM Lease Contract In his extensive complaint letter, Mr. [redacted] makes numerous false, inaccurate statements and goes so far as to state things that simply did not occur or are greatly distorted. It would not serve a purpose to address each and every fallacy in this letter, so this response will be centered on his foremost complaint, which is the validity of the lease contract. Mr. [redacted] claims that his lease is invalid because "any alternations to the lease require that a new lease be printed and signed," This is simply false. Changes are commonly made on lease contracts (and all types of written contracts) and are perfectly legal and acceptable as long as the changes are agreed upon by all parties. All changes that were made on Mr.. [redacted] contract were agreed upon and initialed by both him and his roommate. Two of the three changes were actually requested by Mr. [redacted] and his roommate when they each decided after move-in that they wanted to add the gym membership (an extra amenity offered to the residents) for an additional $18.00 per month. Per their request, the $18.00 gym membership fee was added to the lease and initialed by all parties. There is nothing "illegal" or deceptive about this and does not in any way void or null the lease contract Because the changes on the lease contract were agreed upon and signed by all parties, the lease is 100% legal and valid and will remain in full effect for the remainder of the lease term. In the complaint, Mr. [redacted] also requests the contact information of the property owner. This information was actually already given in writing to Mr. [redacted] on one of his recent visits to the office. We will be happy to provide another copy upon request, If Mr. [redacted] would like to discuss adding a new roommate to the lease contract, he may call or come by the leasing office to discuss his options. Regards, [redacted] Point South Management